Donaghy Bros Reviews

Name: Donaghy Bros
Address: 34 - 40 Maghera Street Kilrea, Kilrea
Rating: 4.80

4.8 Rating 8,252 Reviews

95 %

of reviewers recommend Donaghy Bros

Company Reviews

Questions

Metrics

4.8

Based on 8,252 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

02829540001

Location:

34 - 40 Maghera Street Kilrea
Kilrea
BT51 5QN

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Donaghy Bros 5 star review on 7th January 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“good value, good service”

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Posted 4 years ago

“Ordered and paid for a Bosch washing machine on 6/3/2020.A few days later I got an e-mail to say it was out of stock even though it was still being advertised on your website.Very annoyed so went elsewere.Was hoping to buy an oven and hob but bought it elsewhere too.”

Helpful Report

Posted 4 years ago

Hello Catherine We take every care to ensure that our website reflects accurate stock levels but unfortunately in this scenario there was a slight delay in which this error occurred. We see your original order was placed online on the 4th March and we emailed you 12 minutes later to advise that regretfully we had oversold on that particular model having sold the last one just minutes beforehand. We advised that we had more coming in a couple of weeks’ time or could offer a similar alternative which could be delivered the next day. While you had initially said you were happy to wait for the machine to be restocked, we understand this order was then cancelled which we processed quickly for you. All communication regarding the error was almost instant, we offered the choice to wait on new stock, to purchase an alternative machine or a refund. While we understand your disappointment, I hope you would agree that there wasn’t much more we could have done in this scenario. If you would like to discuss the matter further please don't hesitate to contact Heather in our customer services department on 028 295 40001. Regards, Donaghy Bros

Posted 4 years ago

“They are really efficient and helpful prompt delivery”

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Posted 4 years ago

“Excellent.”

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Posted 4 years ago

“Excellent service. Great communication. Speedy delivery. Competitive prices. Would definitely recommend”

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Posted 4 years ago

“Excellent service. Have used them a couple of times and they have not let me down. Quick delivery.”

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Posted 4 years ago

“Fast delivery and great communication”

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Posted 4 years ago

“I recently purchased a Dyson vacuum cleaner and was extremely happy with Donaghy Bros, very efficient and we're great to deal with, delivery was quick, I would not hesitate to purchase goods from them again.”

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Posted 4 years ago

“Great buying & service experience. Good communication on delivery including from the courier. Can't fault in any way.”

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Posted 4 years ago

“Great service. Washing machine delivered very promptly.”

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Posted 4 years ago

“Very quick delivery.”

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Posted 4 years ago

“Excellent service brought the dishwasher up our stairs without being asked. Impressed”

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Posted 4 years ago

“Fast and efficient service with quick delivery at the best price. Just about perfect!”

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Posted 4 years ago

“Bought a Smeg mixer from Donaghy.. had to return the first one which arrived with a flaw and Donaghy were reachable by phone and arranged a pickup for its return straight away. I reordered another mixer and it arrived within 3 days and I'm happy with it and service by Donaghy Bros.. thank you!”

Donaghy Bros 5 star review on 16th March 2021

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Posted 4 years ago

Thank you for your reivew, we take pride in our customer service and aim to offer a top class after sales service. Enjoy your new mixer! Best Wishes Donaghy Bros

Posted 4 years ago

“Fantastic service and very quick delivery”

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Posted 4 years ago

“Brilliant service! Very easy to deal with!”

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Posted 4 years ago

“Excellent seller.Fast delivery.Thank you!!!”

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Posted 4 years ago

“Very pleased with my purchase and the price was great too. I would have liked to have been notified when the item was shipped but that’s only a minor issue. Would shop here again.”

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Posted 4 years ago

“Have never heard of your company. All other companies had no dyson that l needed in stock or couldn't deliver to my area. Even my bank questioned the payment and contacted me in able to proceed with order. However l am very happy to use your company again. Contact from you regarding delivery date and receiving product were excellent. I shall use your company again now l am familiar with your site. regards Susan Schisan”

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Posted 4 years ago

“Very pleasant over the phone when I rang to ask a question. I ordered my espresso coffee machine on-line, very simple transaction. Plus delivery was very quick. Great service.”

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Posted 4 years ago

Donaghy Bros is rated 4.8 based on 8,252 reviews