Doulton Water Filters Reviews

Name: Doulton Water Filters
Address: Fairey Industrial Ceramics Ltd, Unit 4, Lymedale Cross Industrial Estate, Newcastle-under-Lyme, Staffordshire
Rating: 4.55

4.6 Rating 649 Reviews

87 %

of reviewers recommend Doulton Water Filters

Visit Website

Phone:

7360092912

Email:

filtersales@doulton.com

Location:

Fairey Industrial Ceramics Ltd,
Unit 4, Lymedale Cross Industrial Estate,
Newcastle-under-Lyme
Staffordshire
ST5 9BT

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“Delivered virtually within 24 hours. Excellent piece of kit made from high quality stainless steel that you rarely see nowadays. The steel tap is a must have! Oh, and it cleans and deodorises grubby Mancunian tap water really well.”

Doulton Water Filters 5 star review on 16th June 2025

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Posted 6 months ago

“We have found the filters to be first class. We have not received our recent order yet from the delivery people SEUR. They said they would deliver on Thursday 12 June, I tracked the van, he did not come to our village. I received an email to say they had been and no one in house. We were in all day and night as were our neighbours. When I query now, where is package I am told it will be in pickup point in another town. I will receive an email or sms to tell me when it is ready for collection. I have contacted them many times with no joy. I await their message to say it is ready to collect.”

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Posted 6 months ago

“We placed our order on line and discovered we had made a mistake. The prompt service and correction was immediate and we received our order the following day. The refund was processed and received within five days. Once again, their service was exceptional.”

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Posted 6 months ago

“I am very happy with my Doulton Berkefeld water filter. I love the taste of the water and it makes me drink more water than ever before. The price is more than reasonable, the delivery has been quick and very good packed. I just can advice to try it yourself, it is worth it. My friends will be clients too after trying the water here and had the same experience for the excellent taste of it.”

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Posted 6 months ago

“I've tried many shower filters and Daulton tops them all with the amazing ceramic filter and the bypass button for cleaning the shower without using the filter. Love Daulton!”

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Posted 7 months ago

“Very quick and smooth delivery”

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Posted 7 months ago

“Prompt efficient service at a good price”

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Posted 7 months ago

“The best company”

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Posted 7 months ago

“Quick delivery when ordered.”

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Posted 7 months ago

“Item left in street,no locked gate,said he left it in front porch...very lucky I got it in time. Doulton never responded( to date) to my wish for formal complaint, as DPD suggested I do”

Helpful Report

Posted 7 months ago

Thank you for your review, and I’m truly sorry to hear about your delivery experience. We completely understand your frustration and agree that parcels should never be left in unsecured areas. While we rely on trusted couriers like DPD to deliver safely, we take full responsibility for ensuring your order reaches you securely. Please accept our sincere apologies. I’d like to look into this further and make it right—if you could kindly email us at info@doulton.com with your order number, we’ll prioritise investigating this and follow up with DPD on your behalf. Thank you for bringing this to our attention. We appreciate your patience and the opportunity to put things right.

Posted 7 months ago

“Alles bestens, gerne wieder danke.”

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Posted 7 months ago

“A company which make very nice quality and safe products! Great customer service: very fast in answering questions and so on. Really great!”

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Posted 7 months ago

“great service great products...”

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Posted 7 months ago

“Everything arrived in great time, very helpful and quick response before purchasing the whole system”

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Posted 7 months ago

“Quick, British made. Great product”

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Posted 7 months ago

“Very fast delivery. Well packed.”

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Posted 7 months ago

“Super fast delivery and a quality item”

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Posted 7 months ago

“Hello, i am a Mittel irritated, becource the Container of the oder, was Not Luke shown in the Internetshop. So it is a little to hight for my gravity System. Usally i was Linking dir the Produkt number 8354, nur i recieved 8675. It would be helpful to show the number, by the orderlist. I will nie go to the webshop and look at the order. My old Filter says only doulton, the one you send, was written with british berkefeld, so i dont know the different.”

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Posted 7 months ago

“Quick and reliant order processing and delivery service, Even across the borders to Denmark. Thank you.”

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Posted 7 months ago

“Initial customer error rectified most efficiently. Product supplied is good replacement for original, now no longer in stock. Good price.”

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Posted 7 months ago

Doulton Water Filters is rated 4.6 based on 649 reviews