Doulton Water Filters Reviews

Name: Doulton Water Filters
Address: Fairey Industrial Ceramics Ltd, Unit 4, Lymedale Cross Industrial Estate, Newcastle-under-Lyme, Staffordshire
Rating: 4.56

4.6 Rating 476 Reviews

88 %

of reviewers recommend Doulton Water Filters

Visit Website

Phone:

7360092912

Email:

filtersales@doulton.com

Location:

Fairey Industrial Ceramics Ltd,
Unit 4, Lymedale Cross Industrial Estate,
Newcastle-under-Lyme
Staffordshire
ST5 9BT

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Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fast and efficient delivery. Same as we have used before.”

Helpful Report

Posted 11 months ago

Hi, Thank you for your fantastic 5-star review! We’re delighted to hear that you had a fast and efficient delivery experience and that you’re happy with the product you’ve used before. Your satisfaction is our top priority. The Doulton Team

Posted 10 months ago

“very good product and customer service”

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Posted 11 months ago

Thank you for your fantastic 5-star review! We're delighted to hear that you are pleased with both our product and customer service. Your satisfaction is our top priority, and we truly appreciate your feedback. The Doulton Team

Posted 11 months ago

“Big improvement on tap water quality. Slow and steady ceramic filter.”

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Posted 11 months ago

Hi Richard, Thank you for your fantastic 5-star review! We’re delighted to hear that you’ve noticed a big improvement in your tap water quality with our ceramic filter. Your satisfaction is our top priority, and it’s great to know that our product is meeting your needs. The Doulton Team

Posted 11 months ago

“DO WISH YOU HAD A PHONE CONTACT. MY PREVIOUS. ORDER OF CERAMIC FILTERS HAD WHITE WASHERS, WAS DISAPPOINTED THAT THIS LAST ODER HAD THE NORMAL BLACK ONES”

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Posted 11 months ago

“It appears items were mailed from Italy - slow delivery time ; also, postal service would not leave item at door - I had to drive to nearest town to retrieve the item. A previous order I received in 2023 was delivered exceptionally fast to my door (from Galway or somewhere local).”

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Posted 11 months ago

Hi, Thank you for your positive 4-star review and for sharing your experience with us. We apologize for the slower delivery time and the inconvenience of having to retrieve your package from the post office. We aim to provide a seamless delivery experience and are sorry this one did not meet our usual standards. Your previous order's quick delivery is what we strive for, and we will look into why this recent order was different. If you have any questions or need further assistance, please don’t hesitate to reach out. We're always here to help! The Doulton Team

Posted 11 months ago

“Very impressed that the replacement filters were dispatched on a Sunday and arrived so quickly. Also impressed that there is a method of validating the genuine filters as I know this has been an issue with some replacement filters being substandard. I personally didn't find the installation instructions crystal clear and had to google to find out whether the cartidges are recyclable - so my ony suggestion for improvement would be on the accompanying paperwork. Otherwise all great. thanks.”

Helpful Report

Posted 1 year ago

Hi, Thank you for your detailed and positive 4-star review! We’re delighted to hear that you were impressed with our quick dispatch and delivery, even on a Sunday, and that you appreciate our method for validating genuine filters. Ensuring our customers receive high-quality products is a top priority for us. We appreciate your feedback regarding the installation instructions and the recyclability information for the cartridges. We will certainly look into improving our accompanying paperwork to make this information clearer and more accessible. If you have any further questions or need assistance, please don’t hesitate to reach out. We're here to help! Kind Regards The Doulton Team

Posted 1 year ago

“I had a prompt reply to a question I had about the different ceramic filter options.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to share your experience with us! We're pleased to hear that you received a prompt reply to your question regarding the different ceramic filter options. Providing excellent customer service is a top priority for us, and we're glad we could assist you promptly and effectively. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help and ensure that you have the best experience possible with our Doulton Water Filters. Thank you again for choosing Doulton Water Filters and for your 4-star rating!

Posted 1 year ago

“It's early days however definitely enjoying the taste and benefits of cleaner drinking water. Easy system to set up, bit fiddly for me getting the rubber washers not to leak inititially, seems to be ok now. Would definitely recommend”

Helpful Report

Posted 1 year ago

Thank you so much for sharing your initial thoughts on our product! We're thrilled to hear that you're already enjoying the improved taste and benefits of cleaner drinking water. We understand that setting up any system can have its minor challenges, and we appreciate your feedback about the rubber washers. We're pleased to hear that it seems to be working well for you now, and please know that our team is always here to assist with any questions or concerns you may have along the way. Your recommendation means a lot to us, and we're grateful for your support. We're committed to providing not only top-quality products but also excellent customer experiences. As you continue to use our system, if you ever come across any further questions or if there's anything else we can do to enhance your experience, please don't hesitate to reach out. Your satisfaction is our priority. Thank you for choosing our product, and we look forward to serving you in the future.

Posted 1 year ago

“Rapid delivery. Suggest giving discount for purchase of multiple filters.”

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Posted 1 year ago

“Good products I trust for my family.”

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Posted 1 year ago

“Exactly what I wanted for my Berkefeld water filter and, in these days, at a price I can afford.”

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Posted 1 year ago

Thank you so much, Jan, for your wonderful 4-star review! We're thrilled to hear that you found exactly what you needed for your Berkefeld water filter, and at a price that suits you. Providing affordable solutions for our customers is important to us, and we're glad that we could meet your needs. If you have any questions or need further assistance in the future, please don't hesitate to reach out. Thanks again for choosing Doulton Water Filters and for your positive feedback!

Posted 1 year ago

Doulton Water Filters is rated 4.6 based on 476 reviews