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DressLily Reviews

1.3 Rating 418 Reviews

8 %

of reviewers recommend DressLily

Company Reviews

1.3

Based on 418 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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DressLily 1 star review on 15th September 2020

Victoria Bilton

DressLily 4 star review on 12th September 2020

DressLily 1 star review on 23rd May 2020

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I placed an order on April 22 2020, I understand with the pandemic going on it would take up to 2 weeks longer, ok im fine with that. But for 2 months to go by, i cant get a refund or even any information about my order is ridiculous . Customer service is a joke . They aren't helpful at all. Im highly dissatisfied. I would recommend not buying from here . Next time Id rather pay triple the price to another website and actually get what I ordered.”

Posted 3 years ago

“I ordered my product early Feb. I didn't received me product it late May. There is no calling customer services, only emailing them. When I asked if I can just have a refund, I was told that since my product was stuck in sorting in China, I couldn't get a refund. Too bad, so sad.... I will never order from this company again and they have to taught me a valuable lesson. Not to order from companies that are based out of china.”

Posted 3 years ago

“Ordered three months ago, still nothing. Won't give me a refund Can't actually talk to anyone”

Posted 3 years ago

“Do not order from them!!!! I order from them in April n didn’t receive it til mid June. The only good thing bout this company is it’s true to size. The items I order were super see-through and just cheaply looking and made. And correspondence they just kept telling me we were little longer with a little longer today. According to tracking information it was only coming from California and I live in Arizona and it took over two months. After the tracking number they originally gave me didn’t work after a month I requested a refund. Of course I didn’t get it n got the run around. I will not order from this company just the experience all the way around was terrible.”

Posted 3 years ago

“Do not buy with this company! I paid nearly £100 for tankinis and I then get told by DHL I have to pay £28 in customs/tax otherwise my order gets destroyed, when I asked why this wasn’t made explicit when ordering I was told it’s in the terms and conditions, surely this should be transparent as it would be with posting and packaging costs! What a rip off! Will not be returning!”

Posted 3 years ago

“Placed order March still haven't received it. No updates on tracking and no response to emails.”

Posted 3 years ago

“I ordered one bathing suit on April 21st. Still nothing delivered in June, and they are blaming Fed EX and telling me to re-check my address. Avoid this company at all costs and shop on Amazon instead.”

Posted 3 years ago

“I placed a order and changed my mind instantly as I decided I did not want as many as i ordered. I submitted a ticket to cancel and it said it takes 48 hours to cancel. well 48 hours later order is still not canceled and now i was charged not only the 122.00 but a 1.12 charge as well and customer service has yet to respond.”

Posted 3 years ago

“I ordered 4 XXL men's shirts but although tagged XXL, 3 of them were more like a women's Medium. I thought I was protected paying through Paypal but when it inevitably went to dispute after several failed attempts at direct contact, I was expected to pay the almost 40$ return fee. Avoid this company at ALL COSTS! Save yourself some money and shop somewhere else!”

Posted 3 years ago

“They're terrible didn't get my swimsuits can't track them down”

Posted 3 years ago

“Try to get in contact with them but nothing trying to track my package i just want it”

Posted 3 years ago

“Stay away from this company!!! Don't take a chance read all reviews and take them serious. I didn't mind them and took a change.... so I'm stuck with a product that don't fit me and can't get a refund or choice of exchange.”

Posted 3 years ago

“I placed an order on April 22. Over a month later and no package. They’ve given me 2 different tracking number which will not even track my package!”

Posted 3 years ago

“I placed an order on April 12th and the tracking still says creating label. I have reached out twice and their response was that the shipment will be here May 3rd. Well, its May 24th and it is not here.”

Posted 3 years ago

“Basically, whatever one else is saying is 100% true. Ordered a bathing suit mid April, end of May tracking is saying it’s still not bed received by fedex. I contacted support via chat and email, no response that made sense kept getting run around. They suck!!!”

Posted 3 years ago

“It has been over a month since i ordered a swim suit for a beach trip, and it still hasnt even been sent to fedex to be shipped yet. Its still processing. That is absolutely ridiculous. Ive read other reviews now of people waiting months for their items or never recieving them at all. I wish i would have read the reviews first.”

Posted 3 years ago

“They took my money over a month a half ago. Never shipped my order response from them is they are checking into it. They create a shipping label and don’t ship the order. I was even told to check with FedEx who said the label was created but no call to pick up order to ship out. That is a great way to make me waste my time Researching on something They know they did NOT ship. Now I have to wait longer for a sales team to get with me on what to do. Give me my money back!!!”

Posted 3 years ago

“Ordered a month ago. Tracking hasn’t changed like others mentioned. All it says was a label was created. When I punch the tracking number into USPS it says that it’s waiting the package from the company meaning they haven’t shipped it out. Kept contacting them and I’ll get the same reply, where I noticed the message didn’t address anything I was asking and all of the replies were similar but different wording. That told me they were automatic replies or copy paste replies. Each e-mail told me to contact my local postal office first. If you haven’t shipped the package then what is contacting my local postal office going to do? Then they addressed external factors such as the weather. So the weather is pushing back my package for a month? Anyways USPS usually updates the tracking information when significant things are delaying a package. That wasn’t the case. Best part was when they started giving me fake updated tracking information about the parcel being cleared and at the airport when the tracking information with USPS still says they haven’t received it... hm. When I called them out on that, that’s when they started acting like now it’s lost in mail and that I have to wait 2 to 3 months for it to resurface to do something about. That an “investigation” was opened. How are you going to investigate a package that was never shipped, beats me. Guess they think their customers were born yesterday. Now that I found these reviews which I wish I have before I ordered, the BS from them is getting even worse. If they are short handed or something is going on with them during the pandemic with their company they need to be honest with their customers. Not take their money and never intend to give them the product. Going to end up being sued for fraudulent sales. There is customer protection laws.”

DressLily 1 star review on 23rd May 2020

Posted 3 years ago

“Ordered a dress on 4/23 for Mother's Day. Requested 7-10 day shipping and paid for all of the above (it was on the original receipt). Received a tracking number and continued to check until 5/10. At this time, contacted customer service, who stated that the product was in the US and was awaiting pickup at the airport but that we had requested standard shipping which was 20-30 days (and the online receipt was changed, so original record was no longer available). On 5/17, I involved some outside help from my father, who contacted FedEx and they stated that they needed the pickup tracking number. We spoke with customer service who requested that I enter a ticket in order to get the pickup tracking number. Emphatically, we asked the customer service representative to enter the ticket, since this is not something that you should ever ask your customer to do since it is not really their purpose. Still a week later, nothing received. New tracking number states that it has now been picked up on 5/22. So, now even their standard shipping is missing the mark. Beyond unhappy with this situation. In the business world, there should never be a customer service department who cannot help their customer. Why would you ever require your customer to make contact with another group soley by creating an online ticket? Whomever created this business model, should have been fired on the spot since it conveys their total lack of commitment to their customer. They have lost many customers given the reviews that I have been reading, and this one is also lost to them. If the product does not show up within the next week, I will have to go through the bank to recoup my money.”

Posted 3 years ago

“TERRIBLE - WRONG DRESS- NO MONEY RETURN - NO RETURN ADDRESS PROVIDED 33 EMAILS LATER - BEST OPTION OFFERED 10% of £200 DRESS. DO NOT MAKE MY MISTAKE AVOID THIS LILY GOWN/DRESS LILY/VED DRESS or ANY OTHER NAME IT WILL CHANGE TO! Hi guys. I have ordered a wonderful wedding dress, with big hopes for it. I received it approximately a month over the promised date, which wouldn't be so bad as I understand postal transfer issues etc. Unfortunately the dress does not fit it as it should, even though I purposely ordered it a size bigger in order to ensure that if required it can be fitted in and avoid any chance of returning it. However upon trying on the dress, i could barely get into it and cannot zip it up at all (appropriately 10 cm gap). I assure you that I have not gained weight or provided the measurements wrong, as had them checked number of times by myself and a friend. Furthermore I even lost 2 kg of my initial weight since ordering the dress. Thus, wrote a nice email to Lily gown asking to return due to size issues, and to be honest have had number of emails of nothing but trouble since, being accused of providing the wrong measurements. Please note, all I want is just to return the dress and have no intent of messing around with the supplier as that has never been my intent. I genuinely dont believe i will be able to return the dress or will receive any refund as Lilly has done nothing but been very unhelpful and accusing in her emails to me. I am now stuck with a dress that is too small for me. I normally never write a bad review however I do not think I am treated fair. I would never ever recommend Lilly Gown to anybody planning of buying a dress from them, think twice before ordering! Poor service, unhelpful staff and unpleasant treatment of customers! Furthermore this has put me off of ever ordering any dress online. Lilly, hope this review really makes you rethink of how you treat your customers and the service you provide. I will get another dress, and even if I lose the money it won't impact my big day too much on the big scale, however as a business owner you must take responsibility of your actions and if this is how you treat your customers normally, you should perhaps reconsider of how you deliver.”

Posted 3 years ago

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DressLily is rated 1.3 based on 418 reviews