Thank you for taking the time to provide us with your feedback. We are sorry to hear you are having an issue with your mattress. We would be happy to investigate this issue for you, please feel free to contact us via hello@driftsleep.com and we will be happy to discuss some potential solutions with you.
Kind regards,
The Drift team.
“+
Service was excellent.
Sheep was a nice touch
Mattress felt good quality
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Mattress was very firm. Some "reviews" have said marshmallow like. My wife called it driftwood.
Layer of wool on top was very thin and created pressure points”
“Ordering the mattress was easy, and the delivery was uncomplicated (though it was delayed by UPS). The mattress is much softer than I was expecting and I am not really used to it yet. Also, the sides/edges of the mattress are very squashy, so it isn't that easy to sit on the edge of the bed any more. I am not sure that I will be keeping the mattress, though i am still deciding after 2 weeks of sleeping on it.”
Hi Henrietta,
Thank you for your feedback. We are really sorry that the Drift mattress did not work out for you and hope you find the perfect mattress soon!
Kind regards,
Emma
“The online ordering process was very easy but I would have preferred to select a delivery date rather than receiving the mattress the next working day to fit it in with my busy schedule”
Hi Laura - thank you for your review and we understand your point about delivery date. We are looking into adding that to our website, but I am sorry it was not there in time for your order. I am glad to read that you are enjoying the Drift mattress.
“Delivery was excellent. Packaging and accessories were a really nice touch. The lamb and tool to slice the packaging were nice touches.
The mattress itself is too early to say. Not the comfiest mattress and the wool top doesn't give a luscious feeling. A touch firm but that will change with time I suspect.”
