Dune London Reviews

Name: Dune London
Rating: 2.01

2.0 Rating 67 Reviews

22 %

of reviewers recommend Dune London

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2.0

Based on 67 reviews


Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Email, Live Chat
Avg Email Response Time	-1 hours

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Dune London 1 star review on 16th April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Returned some boots back to Dune in early December. They keep saying not received. Unfortunately I lost my tracking receipt but do not believe that they didn't receive them back...even given the Christmas post. I am now £50 plus down. Shame on you Dune..”

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Posted 4 years ago

“On searching a style of boots via google I was inadevertently diverted to the page for the wide fit boots which you would only know if you were looking for ‘WF’ in the item description. The WF boots arrived which I only realised when they caused me considerable discomfort within 1 hour of wearing them. Clearly labelling them on the item’s page as WIDE FIT as opposed to WF would prevent mistakes. Dune refused to acknowledge any responsibility and when I asked to speak to a Manager, was called back by the next to useless ‘Robyn’ apparently in the customer experience team who was not a manager (further evidenced by some other reviews here) and cared as little about resolving the situation as the person via the online chat option. Appalling customer experience, very disappointed and will never be shopping with Dune London again.”

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Posted 4 years ago

“Wrong shoes in click and collect order. Waste of time”

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Posted 4 years ago

“It is with great disappointment I am writing this review but as I am now on my fourth faulty pair of shoes from Dune London I feel I need to share my experience. I have shopped with Dune for several years and have always loved the shoes I have purchased - I’m always referring friends to Dune. I appreciate quality issues are inevitable however for 1 customer to have 4 quality issues is unacceptable. My latest issue is with a pair of Traci riding boots - I absolutely love them and it takes me awhile to find a pair of boots I love. I paid £48 for the zip to fall off in my hand whilst at my in-laws leaving me no option but to borrow shoes to wear home. I could count the times I had worn the boots on 1 hand. This issue is still unresolved as I want to keep the boots and they are now out of stock. Timpson have quoted £43 for repairs and Dune have offered me £25 - so I am left with a faulty pair of boots that I have paid £48 for and Dune expect me to pay a further £18 for me (the customer) to make them back into a wearable condition. I believe due to this being the fourth pair of shoes that I have experienced faults with, I should be refunded for the boots and be credited for the repairs which I will be organising.”

Helpful Report

Posted 4 years ago

Helpful Report

Posted 4 years ago

“VERY poor service & poor quality! I purchased a pair of black suede pull on boots for £120. The shoes were only worn a handful of times in the 4 week period I owned them. They were kept underneath my desk at work and they were never worn outside. About 4 weeks after purchase, I noticed two large tears on the back of the boot, where they are pulled over the ankle. I returned them to the store. The store manager explain that she would need to send them to customer control but assured me on multiple occasions that I would receive a full refund. Quality control returned the boots a week later claiming they have been caught on something, which just simply isn't the case. The striations and direction of the tears on the shoe clearly demonstrate that the damage is the result of the shoe being pulled over the foot. This is the only way to put the shoes on, hence they are not fit for purpose and of unsatisfactory quality. Even worse, the Canary Wharf store manager was exceptionally rude and denied promising me a refund in the first instance! I have called Dune Customer Services on several occasions but they are refusing to refund me £120 for a pair of shoes that are obviously poor quality and something I would expect of a £20 pair of shoes. Super disappointed and despite being a loyal customer, I won't be purchasing from Dune ever again.”

Helpful Report

Posted 4 years ago

“They delete negative reviews... I bought some shoes in February. Wore them perhaps once or twice a week at most. Within 6 months they are falling apart and are now unwearable. I posted this on the Dune London website review section but they deleted it. They havent got in touch with me to investigate why their product has failed or even to apologise. No, they simply delete the review. This comes after when I initially bought the shoes online, when they were delivered the left and right shoes didn't match. Really disappointed by this entire experience. Just waiting for them to get this review deleted”

Helpful Report

Posted 4 years ago

Dune London is rated 2.0 based on 67 reviews