Dune London Reviews

Name: Dune London
Rating: 2.01

2.0 Rating 67 Reviews

22 %

of reviewers recommend Dune London

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Metrics

2.0

Based on 67 reviews


Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Email, Live Chat
Avg Email Response Time	-1 hours

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Dune London 1 star review on 16th April 2024

Anonymous

Anonymous // 01/01/2019

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“I bough a suede but you can hardly feel the fabrics. And on the second wearing, a big scar appeared in the middle. The cor has worn off. Terrible quality.”

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Posted 3 years ago

“If you are ordering Dune London shoes and are outside of the UK, the customer service is poor. During COVID, the phones are turned off, so you have only a live chat option, although even this is not available for international orders. My order number could not generate a refund sticker, so I had to contact them and they are very slow to respond. They received my returned merchandise two weeks ago and still have not issued a refund. Their site says it can take up to 21 days for it. I would not recommend ordering from them simply because the refund process is incredibly slow and inefficient.”

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Posted 3 years ago

“Terrible customer service”

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Posted 3 years ago

“The shoes look beautiful but they are bad quality. The second time I wore them out the colour on the leather started to run. So my £180 shoes are streaky. I have never bought a pair of leather boots that have done this. It make me think these are poorly made. I would say Dunes shoes are not worth the price they charge for them.”

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Posted 3 years ago

“I bought a pair of boots for £150. The quality of the leather is extremely bad and I had to take them to the cobbler after 2 weeks for repair. It is not the first time that I was disappointed with the quality of their shoes.”

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Posted 6 years ago

“Three weeks ago I received my order from Dune, a pair of shoes totally damaged. I returned them the same day and after 3 weeks I still didn’t receive the refund. I will never recommend or buy from them anymore!”

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Posted 2 weeks ago

“I am a loyal customer of Dune, recently purchased 5 pair shoes and one them came apart after a couple of time use, I emailed the customer service and shortly the replied and asked for the proof of purchase, hence that was sent and about 2 months nor response and I have sent number of follow up email and still nothing, very disappointed with the service I received.”

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Posted 1 month ago

“I ordered boots online from Dunn they never arrived I did email them and them me now when I try to contact them the email address is gone its a scam do not order anything of their website”

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Posted 4 months ago

“Horrible condition. I got delivered the heels that I purchased in the Dubai Mall store. The delivery service was very quick but the condition of the item was miserable. I would not recommend getting your item delivered. If you purchase something, get it physically from the store.”

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Posted 5 months ago

“I bought 2 bags from them, they took my money and they've never send the goods, scams.”

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Posted 6 months ago

“I bought bags from this website and they took my money and never send me confirmation or order no to track. They kept sending me emails to pay for my items. I checked with my bank and they already took the money. This is scam.”

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Posted 8 months ago

“The shoes I ordered arrived however do not fit me hence I have been emailing them to organize a return and refund however no response to any of my emails and they do not answer the phone either. It's a total scam if you are trying to get a refund.”

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Posted 11 months ago

“Bought shoes 1 year ago, haven’t worn them a lot just noticed both soles splitting, very disappointed … won’t buy from them ever again !”

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Posted 1 year ago

“I thought it was a good price for a pair of shoes but they are of poor quality, some heels began to sound strange and the others broke in less than 1 month”

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Posted 1 year ago

“Total scam. You need to pay extremly high prices for sending back items and you will only get 70% refund on the items price at best. Totalt waste of money. Extremly unproffesional support.”

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Posted 1 year ago

“Horrible company and brand! Order a pair of boots online through Global-E (their online sales platform), shoes NEVER arrive! Contacted both Dune and Global-E but it has been almost a month still no news. Be aware of this company that you will loose your money and pain of going through to contact them, they only promise to solve but never done so!!!🤬”

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Posted 1 year ago

“I bought a pair of their looper and it’s very far from the picture online. What they have is a light pink and I got dark pink. Very disappointed.”

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Posted 1 year ago

“I paid $212 for a pair of sandals that were way too small to wear even though I sized up, and I got back $150 as a refund. They made me pay for pricey shipping both ways, and never got the taxes back. This was a very expensive experiment. What a waste of money! Also, customer service is slow and unhelpful. I will never order from Dune again.”

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Posted 1 year ago

“I bought some shoes nearly a week ago. I received notification they were on their way. Except they are not. Customer service are hopeless. Just a series of excuses about how they contract several companies to deliver, the heat and unread bar codes. Meanwhile no shoes. No sense of urgency. No care.”

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Posted 1 year ago

“Shoes are bad quality. I have bought a pair of shoes from 6Feb22. After a few months with rarely using, today is 10June22, The skin is broken as attached photos. This was not from customer’s fault. The company refused to support customer. this was from the skin’s quality. One time purchasing and never again.”

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Posted 1 year ago

Dune London is rated 2.0 based on 67 reviews