“I placed an order with Dunnes online. They left me short one item which was part of a set. I was told to return items with DPD or bring them to a store for a refund, that it was safe to do so during level 5 lockdown. I sent them back with DPD. After Items were returned, they ignored my many email requests for my refund. Dunnes only answered me weeks later when I raised a dispute via PayPal. Dunnes asked me to close the dispute so they could refund me. Paypal advised not, as I would lose my protection. Basically, Dunnes mucked up my order and ignored several emails until I took it a step further and they had no choice. No apology and Paypal gave me the refund in my favor. I see this kind of thing happens a lot with Dunnes. Customer service there is ridiculous. Jawdropping tbh.”
“I shop in Blanchardstown. Since the revamp in the store and the new shopping trolleys are a problem. For the past 3 weeks everytime I shop I cant get the 2 Euro back from the trolley. Either the trolley returns are jammed up or trolleys from other shops are blocking Dunnes trolley return sections.This means I have to leave 2 Euro behind every week.Im an old age pensioner and think this should be looked into.I know I will be .”
“I moved over from Tesco to Dunnes because of the €10 off vouchers on your next shop. However there is a little sticking point that really annoys me. I shop at The Marshes in Dundalk. Twice now I gave the cashier my parking ticket to put through the scanner, and was told that I have to go up to the counters further up, as their tills scanner didn't work. The tills I went to were # 1 and # 2, but I had to go up to tills #10 or # 11 , and que up a 2nd time for my parking ticket to be scanned. Why can't tills #1 and 2 get the scanner fixed, so I don't have que twice.”
“Ladies in the store went over and above to help me get the items I needed while my 4 year old decided to have a tantrum.... I would go back just because of the customer service”
