“Raw food dog owner for many years & owned working dogs for 40yr.
Used DAF for a few year. In-store & delivery.
Recommended them to quite a few people.
Had a wee problem with my last chicken & lamb batch with the dogs vomitting all over. Stinking the house somewhat terrible & ruining a newly laid carpet in living room due to the smell & stains.
Even though it did not smell right after opening the packet I never blamed DAF & put it down to something they may have picked up. Next day I fed them chicken & they were their normal selves.
Day after the lamb & chicken mince,which brought the exact problems again as 2 day prior. House stinking........carpets ruined & dogs not good. Very close to taking them to the vets,which has to be a very serious & clear problem to me.
Chicken next day & all good.
So.........twice they were fed chicken & lamb mince & both times their was a problem. The only time there has been a problem !!
Rang & mentioned it.
I was told they would pick the remaining up the monday after & examine the food to see if there was a problem. Stopped in & nothing.
Rang day after & was told they would be here the new monday after & would take the remaining away & replace. I asked for them to replace it with chicken & no lamb content. Lady said she was placing the order while we were on the phone. Great,I thought I am getting somewhere.
Stayed in all day Monday & nothing !!!!
Tuesday they turn up around 6-30pm & I give him the remainder. I ask him for the children chicken to replace & he tells me he has nothing for me hehehehehe.
I am not going to waste my time ringing again & nor will I buy from them again. My £60-80+ a month spent can go in someone else's pocket. Someone who appreciates good custom & looking after their buyers. But most importantly,someone who does not put your dogs at risk.
Unfortunately I don't live close & I don't drive,or else I would have personally visited.
Don't be fooled like me into thinking you are a value'd customer & don't be fooled by their advertising & lovely pictures of dogs, customer service etc etc. One day,you too could have a similar problem & it may well lead to a fatality. I sure hope not..........
Name left at bottom so DAF know who is writing this :-)”
“After reading a lot of complaints pkeaseput this into perspective. Have you ever bought human meat that has gone off when you open it within date? Or course. It happens!! Doesnt mean they're a bad company to get 1 bad meal from time to time. I've been using DAF for 6 months and all I can say is you pay for what you get. You want higher quality, go elsewhere and pay more money. Its still so much better than kibble and many other brands of raw meat suppliers. In terms of service, i have not received 1 correct order to date. They charged me for items i didn't receive, then offer a credit note which I never received. I will make sure they correct this on my next order but its their job to sort this out not mine hence the 4* rating”
“I’ve been feeding my cat Durham foods for a number of years and I have noticed a decline in quality to the point that my cat will no longer eat their products any more (he still eats other brands of raw food). The meat appears grey most of the time and goes bad very quickly.”
“Avoid like the plague. I've been with them for a number of years, tried to support and even recommended - I have the patience of Job, but I've had enough. The service is absolute rubbish. Certain staff are just plain rude and it's continual excuses, excuses for bad service, failed delivery, lack of items etc and there seems to be a lot of bone now in certain mince products. I live 20ml from the nearest town and rely on a delivery service to help me out - if it keeps on failing..which DAF do regularly, you are left high and dry. I've had to be in contact with the office so often that I know certain members on first name terms. It is absolutely ridiculous. Today, my delivery hasn't arrived, I placed my order a week in advance, I deleted their acknowledging emails as I didn't think it nec. to keep them. They took my money the day after my order was received, and are now saying that the order wasn't placed as they have no proof at their end. The irony of the fact that they have my money and have offered to refund - seems to have escaped them. It seems pretty much proof that my order was placed and accepted, even though they nave no record of it. No deliveries for another week, no apologies, just cockiness.... Great. Thank you for nothing DAF. Definitely avoid because they don't appreciate kindness and patience, they just behave as if they are doing you a great favour - when they've made yet another mistake.
Landywoods used to be my raw supplier and I left to give a DAF a go. It's been more hassle than its worth and I've just reconnected with Landywoods again.”
“I have been using this brand for 6 months now and I will never ever buy durham animal feed mince again.
I have found all sort of things inside their minces... I can understand that sometimes can happen to miss a little piece of something but it happened way too often and today I found a big piece of black stone inside... they don't care about your animals. AVOID!!! Very disappointed.”
“I’ve been using Durham Animal Feeds for about 10 years now and have had no issues whatsoever. If anything they have improved their service as the years have progressed with better, more environmentally friendly packaging and now offering weekly delivery which is a great help!
All my dogs have always done well on their food and I also wean my pups onto it.
On the very odd occasion that I have had issues with delivery, this has always been addressed quickly and with great customer service.
Fab company!”
“i have fed my cats on this for around 6 months first they were slighty ill but put this down to change of diet and continued to use. They were on and off it some liked it others didnt eventually i settled with the chicken, however recently they all became violently ill and i even lost a couple of kittens (i'm a breeder) Coccidia was the suspect cause from my vets and treatment for this was given which worked! will not ever use again.”
“Will not buy again. The huge bits of bone I have to pull out of every protein is worrying. Sharp bits that most certainly shouldn’t be consumed in their entirety and cause constipation. Very poor.”
“Avoid this company like the plague. Their ordering system probably consists of someone reading the order confirmation from the screen, writing it down and losing it on the way to the warehouse.
We have had numerous issues with ordering not going through their website but the last one was the egregious. We placed and order and paid for it (the money was debited from my account). As per the website, we were expecting delivery on January 6th. Nothing. Sent an email to Karla on the 7th inquiring its whereabouts. Nothing. Phoned on 8th January, were told that the order had not been put through and we would not receive delivery until next week.
Pretty ridiculous knowing that the reason people buy their product is due to the benefits of the raw diet. Now my dog is without food and will no doubt have ill-health effects until I can find an alternative. Luckily there are enough out there and hopefully not as incompetent as these circus folk.”
“Won't use them ever again, made my dog ill and gave them benefit of the doubt thinking it was a bad batch then tried again with my other dog both ended up ill and required vet treatment.”
“Firstly, I was sent a batch of food that had so much bone in the mix it made my dog severely constipated, after speaking to customer service (who might I add are quite rude and blunt) we were told that the mix may be too much for our dog and we may need to try to cut it with another meat mix without bone. Listening to her advice we did so, although this time it was delivered with nowhere near as much bone in the mix. Leads me to think the first batch was faulty.
Secondly, the company have a cut off point to order the food by to get the order for a certain date. I have no problem with this. Although when I received no order confirmation and called them to ask why my order hadn't gone through, I was told that I had no Items in the basket on my account and there was NO WAY they could fit any more food on the van, unless the food was in the basket in my account. Makes no sense!
RUDE customer service and BAD quality food. DO NOT USE!”
“We stated to feed our puppy on Durham raw food and everything was fine. We ordered more food (freezer full) and continued to feed her Durham food unfortunately she became very poorly with a urine infection (we have since been told this can be due to having too much bone in the food) she also started vomiting after every meal. One night she was poorly over her bedding,after washing her bedding my washing machine was full of bone. Large and small pieces and some extremely sharp. This can be so dangerous and cause many problems. I have emailed the company, sending photos of the bone. They have given me no explanation why the food contains so much rubbish but we know it’s a cheap way of doing things, at the expense of our dogs health. All they said was they have sent my email to the office in my area, this was about 2 weeks ago and I have heard nothing. I have since thrown all the food away to make room for the raw good from my local butcher which smells and looks beautiful and is clearly enjoyed by our puppy. Will definitely be telling friends and family to give Durham foods a wide birth”
“If you can afford different food, choose that instead.
I bought 30+ of their raw mince packets, plus other treats e.g. lamb necks and ribs. This (sadly) was a major false economy.
The mince smelled horrendous from the very beginning. It would make me gag to open it, and the dog wanted nothing to do with it so we had to trick him into eating it.
DAF did not offer a refund, but they did offer a replacement. However, given that the food had made the dog ill (diarrhea), we decided just to cut our losses and avoid this company in future. Have gone to a slightly more expensive raw food competitor and everyone is much happier. Total waste of £40-50.”
“I think its the cheapest of the cheap raw dog food out there, if you are not bothered about quality then this is the company to go for in my opinion. The pork and the chicken had a real bad smell to it.”
“Excellent customer service and always on time with delivery. My dogs love their food. My dogs have tried many different brands and this is their favourite. Loads of choice. Highly recommend.”
“spoke to sarah today who is apparently a manager and she was absolutely disgraceful. accused me of saying something and when i tried to correct her she told me to stop talking down to her. i just couldn't carry on the call with her so asked to speak to someone else. we then established that my delivery instructions had not been passed on to the driver resulting in me not being able to locate the food and my dog going hungry. i have been buying from this place for over two years and not only has the quality of the meat deteriorated over this time but the way i was spoken to was unforgivable. i will be looking for another supplier and advising my friends to do the same. if daf need to locate me my last invoice number is inv38446 sales number so0039105”
“I've had no issues with my dog eating this food, we buy it a lot and I must say some boned mince can be a bit clunky and sometimes there are fattier batches than others but my dog has never gotten sick or had issues with it.”
“Our dog is allergic to 18 ingredients and Durham good provide a fantastic. Balance diet for her. She no longer has the runs!! Yes it smells foul, but it’s raw meat,what do you expect. I’m vegetarian and
Y local supplier picks and boxes it all for me 😊”
