“I have been with Druham for 2years.I don't know if they are trying to keep the cost down by putting more bone in it.my dogs poo is as hard as a bullet,which makes her scream when it come out.there are sharps bits of bone in it.it makes me worried about what is it doing to her inside ,no way will I be buying from them ever again.”
“been using these guys for approx 2 years now but the prices keep going up and recently the food has gone right downhill and its dangerous to use and my small dog was choking on a piece of bone with last nights meal. In fact the food looks to be mostly bone now with large sharp pieces in - sorry I will have to stop buying from you and find another supplier as my dogs deserve better than this - the dogs poop is now white and crumbly from too much added bone and one of them is severely constipated. this is the amount of sharp bones my small dog could have eaten in just one meal (approx 1/4 of a pack) thank god he didnt die when choking on some of this yesterday - disgraceful - had to bin a whole box of 14 packs of duck too as it smelt really bad and wasnt risking giving that to my dogs- AVOID at all costs if you want to keep your pets safe!!!”
“In order was placed for delivery on the 25th. I did not receive my two hour delivery slot email. I called them to ask about my delivery only to be told that they were unable to take the payment. There is no reason for the payment not to go through. They said that they tried to call me which was incorrect as I’ve had no missed calls from them or a voicemail left. Then they tried to say that they had sent an email which again was incorrect as I had gone through all the emails from the date that I placed the order to present and no email has been sent. I even make sure to check the junk folder. There was nothing no correspondence of any kind from this company. They tried to give me the runaround and saying all we can deliver next week which was no good because I was at work. Then I get to could we not leave it in a safe place absolutely not as I work 12 1/2 hour shift and I’m not willing to leave me outside for that long. They said they would investigate. As you would expect I’ve not had a call back. The customer service is appalling. I would recommend not using this company. AVOID!!!”
“Customer service is appalling. I spend £70-£85 each month on dog food. I placed an order of 5 boxes and only 3 were delivered on Friday. I rang them up yesterday to discuss this and was told that 4 boxes were delivered (still missing one). I said that I only had 3 boxes and they disagreed with me. Saying that there is photograph of 4 being placed on the door step I asked to see the evidence of this and they said they would send it but still haven’t received it. Clearly there is no proof! I said that my mum and step dad were both home when the delivery arrived and the delivery man didn’t ring the doorbell or knock on the door, my mum only noticed as he was driving away that there must be something at the door. They told me ‘James is one of our most experienced and trustworthy delivery drivers and that he rang the doorbell and knocked on the door before putting it on the floor because of no answer as common practice’ How she knew he knocked and rang the doorbell is beyond me as she said this as I phoned them up first time, so very unlikely he was stood next to her to answer what he did or didn’t do. Also, I know for a fact he didn’t ring the doorbell or knock. I was 2 boxes down, they have sent out one box of a completely different meat but I am still left one box down. The two women I spoke to were incredibly rude and unhelpful. The bone content is also extremely high, I feed half of a complete feed and half of a meat only feed to balance it out. But I am so disappointed with the lack of help and just being plainly rude to me on the phone. I know only 3 boxes were delivered as that is all we have and I know he never knocked on the door. I haven’t been sent any photographic evidence as they told me they would. Which clearly shows that she was lying. Why they can’t help either by refunding or just sending out what I ordered is beyond me!”
“Lowest quality raw I've ever come across. After feeding raw for 4 years previous to finding this brand I thought I would try DAF which was a complete waste of money.
The smell from the packs were horrendous before they were fully defrosted or opened. Once they were open I found large pieces of sharp bone throughout, small pieces of plastic and the disgusting smell was pungent.
As I have multiple dogs I had purchased numerous packs and upon checking the others found them all to be the same. I had to wrap and seal them before binning outside.
I would recommend anyone who values their dogs health to avoid.”
“Nice and fresh. My boy loves it however I have to go thro it and remove some pieces of bone about half to inch in size that have not been ground finer otherwise he starts coughing to remove stuck pieces if bone from his throat then he's sick. In think this needs to be looked into before a dog actually chokes.”
“Craig 10/10 guy from the south east Cm1 post code always rings before arrival, polite kind and very generous and durhams itself 10/10 quality food for you pet!”
“I have been using DAF for about 6 months but the quality of their food varied every time offer it contained a lot more bone and skin that was adverted. on the last delivery the food was clearly off and when i open a few packs the smell made me sick it was that bad. I phoned they to complain and they offered to collect it and test it. They did collect but never let me know the test results if they even bothered to test it. Every time I rang they would just say they would chase it up and get back to me but never did. Also I have been chasing them for a refund for 3 months now and over 50 phone calls and always get the same answer we will look into it and get back to you but guess what never get that call back. sometimes as soon as you said the word "refund" they would just hang up on you. Support your local business yes you will pay more but the quality will be so much better. I now use Natural Dogs Direct and wow what a difference in quality. My Dog is so much happier”
“Horrendous meat, horrified at the amount of sharp bones, plastic bags & shards of hard plastic in the mince, both times I have bought it there has been stuff in there that shouldn't be, they are going to kill somebody's pet 😡”
“Left our order outside yet again after having phoned yesterday to double check a note had been put on our delivery slip to put our order in the outbuilding freezer which was all left unlocked for the driver. Before the last two orders we've never had a problem with daf deliveries, drivers have never had a problem putting items in the freezer. Our dogs food is defrosted, again. And you've only sent four of the eight items. On our last order items were substituted without asking. Absolutely sick of the poor service recently, you order your dogs food to make life easier, now I'm having to go to a local supplier to buy more dog food because daf yet again, have been incapable of doing their job. Why bother updating your website and putting the price of your items up if you lose customers due to continuous mistakes like this?”
“My small dog was rushed to the vets after eating a small portion of the lamb mince, the annount of bones were horrific and my dog was so violently sick, luckly he threw the bones up but we had to wait some hours to see if he had a blockage, this caused me great distress as you imagine, I'm still shocked at the amount of bones !! And also shocked that natural world pet store actually promote this. Be so aware, this has opened my eyes so much more”
“Absolutely awful. I wish I had read the reviews before ordering. The product is disgusting with huge chunks of bone in it. My dog won’t touch it. They substituted my order and gave me a product I didn’t want. The hassle I have had dealing with their terrible customer service is unreal. Think I will just Chuck the lot and be out of pocket”
“Like others have said, full of bones that if not taken out would have been harmful to my dog. Otherwise I think this would be a really good raw food. I don’t know why they don’t just listen to the reviews and make changes to their process.”
“Have only just started using them, thought I would try the mackerel mince BIG MISTAKE it defrosted to a grey sludge that smelt revolting - dogs (who are a greedy breed) wouldn't touch it, not even if mixed with something else. I tried to leave a review on their website - wouldn't post it. I emailed their customer service - no response! I've also noticed large amounts of sharp bone in their minces. I am now trying another manufacturer”
“Been ordering from DAF for 6 months or so. Thought we'd try a different raw food as our former one was getting very expensive with two large dogs. The first couple of deliveries seemed ok, but on the third delivery the dogs refused to eat all of the lamb mince, and the beef and chicken, this was strange as they are such healthy eaters. We had to dispose of several boxes of food.
Our last delivery consisted of several boxes of duck mince. This is a completely different colour to the duck mince we've received before, and on defrosting, is a watery slurry. The dogs loved it before but not now, there's no consistency in the products.
Decided its not worth risking our dogs health to save a few pence.”
“Only just started ordering from this company, but won’t be again. The food is full of large bones. I have French Bulldogs and when they were emailed by my supplier regarding this there was a very curt reply about their food not being suitable for flat faced dogs or fast feeders, however there is no warning on the packs regarding this. I found this amount of bones in one 454g pack. Please be careful if you feed this as this amount of bone could cause serious damage to a dog!!”
“I’ve been using this for around a year through a third party supplier just ordered direct much cheaper , I’ve found that sometimes it does have large bits of bones in some very sharp , I just pick them out and bin them , and yes the tripe does smell , however my rotties love the food and do very well on them so in the end to me that’s all that matters”
“I also had an appalling experience with DAF. They delivered the wrong product. When I called I was told that they’d collect it and destroy it, and I’d have to wait five days to get the correct item delivered. I asked if I could just use what they’d sent me incorrectly as they’d have to destroy it (they initially didn’t say they’d destroy it which worried me they might not - and as it is frozen that is very concerning). After a lot of wrangling they finally said I could hold onto enough for five days, but then this amount would be deducted from the correct order. When I finally got the correct order, they had actually reduced the number by even more than they should and many boxes were broken. I ended up writing to the managing director as I was so flabbergasted by their customer service approach. DAF made the delivery mistake but seemed to feel they were doing me a favour in correcting it. A company with good customer service would have told you to keep the incorrectly delivered item and then honoured the correct delivery. Many would also have given you a small discount on your next order because of the inconvenience.”
