Duty Free Crystal Reviews

Name: Duty Free Crystal
Rating: 4.89

4.9 Rating 8,091 Reviews

97 %

of reviewers recommend Duty Free Crystal

4.9

Based on 8,091 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01481 721501

Write Your review

Tell us how Duty Free Crystal made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Duty Free Crystal 1 star review on 19th September 2025

I Got Help From Martinsusan10032atgmail.com When I Was Deceived By Online Scam

Duty Free Crystal 5 star review on 1st February 2023

Steven Hack

Duty Free Crystal 5 star review on 27th January 2023

Andrew Chenery

Duty Free Crystal 5 star review on 7th January 2023

Clive Nimmo-Williams

129

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great product, great service, great delivery.”

Helpful Report

Posted 3 years ago

“Order not received .”

Helpful Report

Posted 3 years ago

“What a beautiful decoration. The detail is exquisite and it’s a real favourite. Duty Free Crystal are the best too. Great prices, lovely team and super fast delivery. I get all my swarovski from them.”

Helpful Report

Posted 3 years ago

“Excellent service with great delivery times So helpful”

Helpful Report

Posted 3 years ago

“I order fairly regularly from Duty Free Crystal and I am always pleased with tge service.”

Helpful Report

Posted 3 years ago

“Once again reliable service and excellent choice and value.”

Helpful Report

Posted 3 years ago

“Always very quick in sending the order out”

Helpful Report

Posted 3 years ago

“Just what was needed to complete the set. Love these pieces of Chrystal”

Helpful Report

Posted 3 years ago

“Duty Free Crystal are great, good prices, good service but this year's Swarovski snowflake came in a horrible green box, not the usual blue triangle so now I'm worried I bought the wrong thing!”

Helpful Report

Posted 3 years ago

“I placed the order, and whilst the delivery is nothing to do with yourself, what should have been a Christmas present, is now not going to turn up as Royal Mail haven’t delivered to me.”

Helpful Report

Posted 3 years ago

Many thanks for the review Dispatched 13 December, arrived 16th

Posted 3 years ago

“Very good customer service. Usually quick delivery but obviously with the post strikes my item took 2 weeks to arrive. This time. I love that duty free crystal are 20% cheaper than Swarovski themselves.”

Helpful Report

Posted 3 years ago

“Happy with the purchase and the prompt delivery and being kept informed when item was dispatched, will definitely order again.”

Helpful Report

Posted 3 years ago

“Fab service, quick dispatch and reply to message query.”

Helpful Report

Posted 3 years ago

“As we buy a star every year, we know that it’s cheaper from Duty Free Crystal and we don’t have to shop around. Like the new packaging of the stars this year, much better than before”

Helpful Report

Posted 3 years ago

“Total lack of communication. Tracking number issued worse than useless. When package eventually arrived badly damaged. Would not recommend.”

Helpful Report

Posted 3 years ago

Many thanks for the review Item purchased 10th December, dispatched 12th December. Tracking reference supplied with dispatch notification. The customer also benefited from free UK carriage, we pre paid the VAT and also gave a 10% discount. Postal strikes and weather delays but the goods still managed to arrive within 7 working days. Without hand delivering it ourselves what more could we have a done. There is no pleasing some people.

Posted 3 years ago

“absolutely beautiful love it”

Helpful Report

Posted 3 years ago

“Great price and arrived before Xmas!! Considering all the strikes, job well done 👍”

Helpful Report

Posted 3 years ago

“Used Duty Free Crystal a few times in the past and so far never been disappointed with the value of the items I have purchased from them……”

Helpful Report

Posted 3 years ago

“Goods were exactly as specified..genuine Swarovski..but at a lower cost.Arrived quickly despite UK postal problems. No problems, no issues”

Helpful Report

Posted 3 years ago

“Annual purchase of stars as usual perfect service excellent priced and quick prompt service especially considering Royal Mail issues arrived on time . Same again next year Thank You”

Helpful Report

Posted 3 years ago

Duty Free Crystal is rated 4.9 based on 8,091 reviews