“Robbing gits, I always paid for what I use as I'm on a meter, yet my rates are constantly being increased to help pay for their incompetency and inability to meet targets. External rain drains shouldn't be connected to treatment stations, how hard is that to understand.
If you want to increase rates, do it to everyone that is on estimated bill, they are usually the ones using way more water than what they pay for.”
“I'm so scared of Welsh water, after hours and hours of calls, I think its lot BIGGER than I first thought, in my experience, (13 years account with Welsh water) and I hope it's not a 'systemic issue', but it's all to do with the CREDIT REPORTING PRACTICES, the way water companies are reporting since 2018. Its reporting UK households payments utility history, In my Opinion, this Is outrageous, since many factors are effecting UK, in Wales unemployment at lowest with financially struggling families already in debt, this do not help.. so if the reporting negatively effects the entire UK households Individually and many are already prone to bad credit score. Therefore, it's holding back people like me and hundreds of thousands of people in the UK . Because, Inturn they'll require other methods of credit and the spiral continues. This happened to me personally, as after paying a debt that i didn't know about until ten years later upon checking my consumer reports, I then paid this debt off, they then continued to report missed payments, defaults and more misinformation, meanwhile, the account should of been CLOSED , I still am waiting for their promise to rectify the history of this paid closed account , BUT to this day... there's still some unresolved untrue information effecting my score.. leaving me no choice but to dispute with escalation to the relevant avenues. But bare in mind.. this is obliterated any chance of me obtaining credit , as my credit worthiness is low because of these issues, so for 6+ years I've been held back by the negative entries on my report”
“Dwr Cymru Welsh Water However, deeply expressing dissatisfaction with Welsh Water’s services. complaints unresolved and destroyed my and vulnerable partner life ..include:
Destroying our creditworthiness
Overcharging and inflated bills
False reporting
False promises from agents
They left out requested notes on system about negative entries although I demanded.
Do not rectify furnishing report
Laughing on phone at me”
“I have an empty property.
Advised them and asked them to disconnect in 2015.
In 2020 they re-connected, even though I didn't ask them.
Then they sent bills to this (empty) property, ending with a CCJ and default in my name.
Trying to sort this out but they're deliberately dragging their feet as if to torment for fun. You guys need to thoroughly investigate your litigation department, it seems to be run by children.”
“I'm Glen Dee, Newbridge. All contacts and work people involved in repairing leak in front garden were polite,efficient, professional, and skillful
Great service from all
Thank you”
“Engineer was excellent after stopcock burst on 21/1/24 water everywhere! he made sure we were safe and explained everything in detail before leaving our property . Fantastic service thank you . Margaret & Martin Poole”
“I deal with Welsh water regularly being a property manager and I have to say, they are my favourite company to deal with. I usually always use live chat and they are never obstructive and just get things sorted without any drama. They are always super friendly and efficient. Also when we have had blockage issues and numerous properties, they have always investigated quickly and communication fantastic. I cannot sing their praises enough!”
“One of the worst companies to deal with. Real time wasters. Left a mother with 3 young children with blocked drains with sewerage coming out. will not attend despite the blockage being on a shared sewerage system with two other properties. Thank you welsh water Swansea.”
“Called them out today for a blocked sewer the blockage was in nextdoor drain but Scot the operator sorted out the problem easily and quickly was very polite and professional. Thanks again for your help 👍”
“We had a rather stinky problem with ours Drains
Welsh water from the first contact were very professional and thorough
They solved our problem very quickly. Then later came back to check all was still well Excellent service in these trying times”
“Awful company, their TV ad's say they're not for profit but for the people of Wales. They should be ashamed of themselves! I have had repeated bad service from them, their monoploy should be stopped, I would move away immediately!”
“Had Water Meter fitted Yesterday, Excellent service, very friendly, whole job done quickly and efficiently. Recommend the service. SA65 9LP Fishguard.”
“I'm a landlord. The tenant didn't pay his water bill. Even thought I had told Welsh Water that he lived there and that his lease made him responsible for the water bills, I got a demand from Welsh Water's debt collectors saying that I had to pay the bill! When I complained to Welsh Water, who hadn't got in touch with me at all, they denied that I had told them the tenant lived there and said that under these circumstances the landlord was responsible for paying the tenant's bills!!! Unfortunately Welsh Water have a monopoly, so I can't move to a different provider. This company is rubbish!”
“Welsh Water have been my provider for six years and when I moved house, well you know how stressful that can be... but no problems with Welsh Water, Sorcha talked me through changing from old address to new in such a calm and positive way. All done and I can carry on at my new address, still a happy customer.”
