E2save Reviews

Name: E2save
Rating: 4.36

4.4 Rating 4,720 Reviews

84 %

of reviewers recommend E2save

4.4

Based on 4,720 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

About E2save:

Free mobile phone deals on the latest smartphones from HTC, Samsung, Apple, Nokia, LG and Sony Ericsson. E2save is a trading name of the Carphone Warehouse. E2save.com offer giant savings on the largest range of the latest and best mobile phones on the market. . We sell mobiles from all major manufacturers, and offer exclusive handsets, giving you the opportunity to get the very best offer in mobile technology.

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered an upgrade on-line Great got a free gift Great but when phone turned out to be crap was told return both items when I only wanted to change phone or go to retailer so that's what I'll have to do so not so great!”

Helpful Report

(Nokia 108 Black) - Posted 11 years ago

“My phone arrived and is locked to a different network (it's a refurb model). So my contract has started and I can't even use the phone. DPD were supposed to collect it today but I got a message saying I wasn't available.. I was. E2save were apologetic on the phone last week but I still don't have a working phone a week after placing my order.”

Helpful Report

(Apple IPhone 6 16GB Gold Refurb) - Posted 11 years ago

Hello Ruth Thank you for your review. I’m sorry to hear that your first handset arrived locked to a different network. I can see that you’ve spoken with our customer services team who have arranged an exchange for you and refunded the time you’ve been paying the contract whilst this has been on-going. I’ve also sent a case and in-car charger for you as a goodwill gesture for your patience and understanding. If you have any other queries please don’t hesitate to contact our customer services. Kind regards Charles e2save customer support team

Posted 11 years ago

“Very quick service in one day great phone very cheap”

Helpful Report

(Apple IPhone 6 16GB Gold Refurb) - Posted 11 years ago

“Despite being asked for a suitable delivery address which I gave, the phone was not delivered to that address, but delivered to my home whilst I was not at home. Only subsequently did I discover that a first order delivery requires to be delivered to the billing address. I received my new phone 5 days, 3 working days after placing my order. When I received the delivery parcel, the box inside the bag had opened, and the phone was lying loose in the bag. I do not yet know if it has sustained any damage. Despite requesting transfer and continuation of my old/previous mobile number, I was given a new number. All in all, a very poor service.”

Helpful Report

(Sony Xperia M2 Black) - Posted 11 years ago

Hello Reg Thank you for taking the time to write a review. I’ve tried to call you this morning in order to discuss this issue further but was unable to reach you. I’m sorry it wasn’t made clear when you placed your order online that we wouldn’t be able to deliver to the address you provided. I’ve forwarded your feedback to the marketing department who will be reviewing the information given to customers regarding their delivery options. Your handset may have been selected by the warehouse for a random security check where they open the box to ensure all the goods are inside. The warehouse will reseal this before sending the handset to a customer but it appears this may not have been done correctly. If you would like to discuss this in more detail then please respond with a best contact number and a time to call you and I’ll arrange to contact you. Kind regards Charles e2save support team

Posted 11 years ago

“Absolutely Excellent Service, Thank you”

Helpful Report

(Samsung Galaxy S4 Mini Black) - Posted 11 years ago

“Easy to deal with, well appreciated thanks.”

Helpful Report

(Samsung Galaxy S5 Electric Blue Refurbished) - Posted 11 years ago

“Sales person rang explained upgrading and what deals were good for me, asked him if he could ring me back on the following Monday at a certain time and he rang bang on time. He was polite and not pushy. Thank you”

Helpful Report

(Apple IPhone 4s 8GB Black) - Posted 11 years ago

“MY PHONE DOESNT WORK AND HASNT FOR 5 DAYS NOW. I HAVENTY HAD A REPLY REGARDING MY EMAIL SENT 4 DAYS AGO THIS IS NOT ACCEPTABLE I WANT TO KNOW WHEN I CAN USE MY PHONE?????”

Helpful Report

(Samsung Galaxy S4 White) - Posted 11 years ago

Hello Carol, Thank you for your review. I apologise for the sim swap delay. Our systems now indicate that the upgrade has gone through successfully. If you have any other queries that you wish to discuss please contact me through your online account via the mobiles.co.uk website. Kind regards Thomas Mobiles.co.uk Customer Support Team

Posted 11 years ago

“A really good deal and great service.”

Helpful Report

(Nokia Lumia 630 Black) - Posted 11 years ago

“Phone arrived on time as promised, although free gift is yet to come although was told it would be here two days ago”

Helpful Report

(Sony Xperia M2 Black) - Posted 11 years ago

Hello Danielle, Thank you for your review. I can confirm your gift has been delivered successfully. I apologise for any delay. Kind regards, Chris e2save.com support team

Posted 11 years ago

“Very pleased with the Sony Xperia Z 3 compact mobile phone easy to use and nice to handle not too big,lovely clear screen looks nice.”

Helpful Report

(Sony Xperia Z3 Compact Black) - Posted 11 years ago

“Very Helpful”

Helpful Report

(Nokia Lumia 530 Black) - Posted 11 years ago

“Yes would love to write a review on my experience with E2 save. I would never recommend them to anyone! Have been without a phone now for 5 days and spent hours on the phone trying to get it sorted out. Really poor communication and they were very keen to phone up and sell the deal in the first place. One manager was supposed to ring me back and didn't and the other manager was really unhelpful and unpleasant! The deal they first offered had run out by the time I got the right phone. Would never deal with E2 save again and about to ring up and get them to cancel the whole order.”

Helpful Report

(Samsung Galaxy S3 Mini Blue) - Posted 11 years ago

Hello Joanne, Thank you for your review. We tried to process your order however the details you provided were not matching what the network held. This caused a delay in processing your order. I can see you’ve contacted us since your review. I apologise for any inconvenience caused. Kind regards, Chris E2Save support team

Posted 11 years ago

“Very pleased with the Sony Xperia Z 3 compact mobile phone easy to use and nice to handle not too big,lovely clear screen looks nice.”

Helpful Report

(Sony Xperia Z3 Compact Black) - Posted 11 years ago

“You guys doing really great service ... Really quick order process and Delivery time... Excellent *****”

Helpful Report

(HTC One Max Silver) - Posted 11 years ago

“Delivery: Very fast and was kept well up-to-date on what day and time the phone was being delivered. Phone: There are thankfully no negative things I can say about this phone as of yet. The phone is just the right size - not too big or too small. It's very light, runs smoothly and the operating system makes it very easy to look through your phone and alter anything. The sound quality is also decent and you can easily adjust the sound settings to suit your personal preferences. Whether you're wanting a phone to play games, listen to music, use social networks or just to stay in touch with others, this phone will satisfy your every need.”

Helpful Report

(Sony Xperia E1 Black) - Posted 11 years ago

“I was very impressed from the start. A good deal was to be had and after ordering the phone it arrived the next day as stated by e2save in their email. I would recommend them if looking for a great deal and quick service.”

Helpful Report

(Apple IPhone 5s 16GB Space Grey Refurbished) - Posted 11 years ago

“Product. Ie phone great. Customer service team rubbish. Sales team rubbish. I got phone call to say I was due an upgrade and they had seen I had visited there site 'carphone warehouse' was looking for note 4 but monthly prices online were too much. Bloke said oh we can do better. Ok that's fine. All done and dusted. Now at no point up till now did I think I was dealing with any other company that the main car phone warehouse staff. It was later that night I got e mail from e 2. Confirming my order etc. Tried to send an e mail saying I did not take it out with them but car phone warehouse directly. Told them to cancel it and send the order to the proper companies for dealing with. Got stupid reply saying I was not the account holder because I used my 2nd name in the corrosion dance. With my 1st name too may I add. Sent a reply back telling them I was the account holder but still to this day no one has bothered there backside to even contact me. I don't like being fooled by a company even if a lesser version of carphonewarehouse into buying something from them. And going on other reviews I don't think I'm alone in this one. Best advice to all is if you get a call from someone from car phone warehouse make sure it is actually them who will be selling you the product and not this shower of usless clowns. Who don't bother to used a bit of common sense when dealing with customers. 1 thing for sure once my current contract is up I'm getting the hell away from e 2 as fast as I can. They do t deserve to be in business. Oh and another thing if you want to actually talk to someone you pay premium phone call costs. So I stick to e mail free and a paper trail to back up your greavances. Stay away from e 2.”

Helpful Report

(Samsung Galaxy Note 4 Black) - Posted 11 years ago

Hello William, Thank you for your review. I tried to call you today however you were unavailable. We’re owned by Carphone Warehouse so I apologise any confusion. In many cases we offer better deals then the networks can provide and trust this is the reason you accepted the deal. If you have any issues with your order please let us know. Kind regards, Chris E2Save support team

Posted 11 years ago

“Very good, speedy response efficient service would recommend as a trusted online service provider”

Helpful Report

(Nokia 105 Blue) - Posted 11 years ago

“Easy to buy, very quick for phone to arrive and number transfer to take place. I am on a much better price on pay monthly through e2save than I was paying on pay as you go with O2 plus it includes a much better handset. Very happy.”

Helpful Report

(Sony Xperia M2 White) - Posted 11 years ago

E2save is rated 4.4 based on 4,720 reviews