E2save Reviews

Name: E2save
Rating: 4.36

4.4 Rating 4,720 Reviews

84 %

of reviewers recommend E2save

4.4

Based on 4,720 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

About E2save:

Free mobile phone deals on the latest smartphones from HTC, Samsung, Apple, Nokia, LG and Sony Ericsson. E2save is a trading name of the Carphone Warehouse. E2save.com offer giant savings on the largest range of the latest and best mobile phones on the market. . We sell mobiles from all major manufacturers, and offer exclusive handsets, giving you the opportunity to get the very best offer in mobile technology.

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“i hade to make 5 phone calls to you for not doing your job properly.. also never got my cash back voucher from you!”

Helpful Report

(Apple IPhone 5c 16GB White) - Posted 11 years ago

Hello Christopher, Thank you for your review and for accepting my call earlier. I’m happy to confirm the issue has been resolved. If you have any further issues please contact us via our live chat service for free, https://www.secure-mobiles.com/customer_login/contact. Kind regards, Chris E2Save support team

Posted 11 years ago

“Now on my 6th pay monthly contract with them. Money back using top cash back. Just have to keep on top of returning your bills if you are doing cash back.”

Helpful Report

(Huawei Ascend Y330 Black) - Posted 11 years ago

“You cancelled my Original SIM before my new SIM ARRIVED !! Why ?? Caused me no end of grief !!!!”

Helpful Report

(Pay Monthly Micro SIM) - Posted 11 years ago

Hello Darren, Thank you for your review. I apologise your simcard has been turned off early, this is a known issue between ourselves and the network and we’re working towards preventing such issues in future. Please contact us via our live chat service for free, https://www.secure-mobiles.com/customer_login/contact so we can resolve the issue. Kind regards, Chris E2Save support team

Posted 11 years ago

“catalogue of errors from start to finish. could understand one advisor making one mistake but in my dealings with e2save not one of the numerous advisors I spoke to actually completed what they said they would. It took me at least two phone calls to correct each error, with the exception of one advisor called Tom, who actually did what he said he would do. However, at this stage I was so frustrated and out of the will to continue with the company that I cancelled my account. Has ensured that I will NEVER deal over the phone again re my mobile phone contract. My experience was so disasterous it could be considered comical if it hadn't left me so angry and without a working phone or sim for two weeks now! I can't imagine I am alone in this experience, shame on the management who are responsible for training and monitoring their call centre staff.”

Helpful Report

(Nokia Lumia 530 Black) - Posted 11 years ago

Hello Fiona, Thank you for your review. I apologise for the issues regarding your order. I tried to contact you earlier however you were unavailable to discuss the review. If you can provide me with a more convenient time to contact you I would be able to investigate the issues described. Alternatively you can contact us via our live chat service for free, https://www.secure-mobiles.com/customer_login/contact. Kind regards, Chris E2Save support team

Posted 11 years ago

“I was approached by phone by an operative named Yogi, who was very informative, patient and very witty. A lovely buying experience. Thank you Yogi.”

Helpful Report

(Nokia Lumia 630 Green) - Posted 11 years ago

“Very happy the transaction was easy and quick I trust this company I received my phone tv and free sound bar Thank you x”

Helpful Report

(Samsung Galaxy S3 Mini Blue) - Posted 11 years ago

“At the moment I am not too sure because I am still exploring it. I find the touch pad too narrow . I find it difficult to type in the right letter. As my finger keep touching the wrong letter . For this reason it takes me longer to send text or email.”

Helpful Report

(Nokia Lumia 630 Green) - Posted 11 years ago

“E2Save dealt with everything quickly, politely and efficiently.”

Helpful Report

(Samsung Galaxy Fame Blue Refurbished) - Posted 11 years ago

“you phoned me and sorted every thing out and within a few day my phone arrived so alls good with me thx”

Helpful Report

(Samsung Galaxy S5 Charcoal Black) - Posted 11 years ago

“I had bit problem when I ordered this mobile as it was out of stock but it showed in the site available . So I waited one week.then I changed the colour I got the mobile.but only suggestion you could have updated with available option before I contacted after a week.otherwise I am ok”

Helpful Report

(Apple IPhone 4s 8GB Black Refurbished) - Posted 11 years ago

“Paid for order to be here by 10am never arrived. Sitting here 3 hrs later still waiting.....”

Helpful Report

(LG G3 Metallic Black) - Posted 11 years ago

Hello Stephen, Thank you for your review, I’m sorry to hear your order has not received within the requested time. I tried to contact you earlier to discuss however you were unavailable. Please let us know the best time to contact you, alternatively you can contact us via our live chat service, https://www.secure-mobiles.com/customer_login/contact Kind regards, Chris E2Save support team

Posted 11 years ago

“I placed my order online for 2 nokia Lumia 635 phones. The status on the website showed that the phones would be delivered the next day. Having not received the phones on Tuesday, I called the sales number only to be told that there was a problem with the order. Note that I needed the phones for my kids who started school today. As a result they dont have phones which leaves me in a very difficult position. The order was finally resolved by Simon, and a thanks to him, however, I do feel the company did not make any attempt to contact me to resolve the problem. Instead waited on me to call their very expensive number and wait to be connected to an operator. Overall it left me feeling let down by a company that I have just purchased 2 handsets from. I am still waiting on delivery, hoping there is no problems there. I do feel that I should be compensated for the inconvenience.”

Helpful Report

(Nokia Lumia 635 Black) - Posted 11 years ago

Hello Tasneem, Thank you for your review and for accepting my call earlier. I apologise for the delay, I can confirm we were experiencing a system outage on the 2nd and 3rd of September which prevented us from processing orders. Our IT department is working to improve our systems to prevent this from happening in the future. If you experience any further problems relating your orders you can contact us via our live chat service, https://www.secure-mobiles.com/customer_login/contact Kind regards, Chris E2save.com support team

Posted 11 years ago

“very easy to order and get the order”

Helpful Report

(Nokia 105 Black) - Posted 11 years ago

“My phone has been lost. Im still waiting for my parcel from a month time...”

Helpful Report

(Samsung Galaxy Fame White) - Posted 11 years ago

Hello Agnieszka, Thank you for your review. I’ve tried to call you today but wasn’t able to reach you. So that we can help you with this please contact us via our live chat feature for free by visiting, https://www.secure-mobiles.com/customer_login/contact. Kind regards, Tom E2save.com support team

Posted 11 years ago

“Very good customer service”

Helpful Report

(Apple IPhone 5s 16GB Gold) - Posted 11 years ago

“Wasnt to happy as my phone was switched off ie the sim before the new one had arived so iwasnt able to call out or send messages or look up any media for nearly two days . Not thebest for me as I have investment news I need to ccheck up on .”

Helpful Report

(Pay Monthly Micro SIM) - Posted 11 years ago

Hello Derek, Thank you for your review and thank you for taking the time to speak with me today. I hope the issue is now resolved for you. If you have any other queries please feel free to contact us. Kind regards, Tom E2save.com support team

Posted 11 years ago

“In order to get the contract I initially applied online then it took 2 operators to call me back then a call from me to get the phone next day hand set arrived and it has the same from the Samsung logo on the back of the phone missing not very happy considering the price for an old phone too :/”

Helpful Report

(Samsung Galaxy S4 White) - Posted 11 years ago

Hello Heather, Thank you for your review. I’ve tried to contact you today however you were not available. So that we can look into this please contact us via our live chat feature for free by visiting, https://www.secure-mobiles.com/customer_login/contact. Kind regards, Tom E2save.com support team

Posted 11 years ago

“Very impressed ordered Sunday told it would be here Tuesday got a text in the morning to say it soul arrive between 4-30 & 5-30 came at 5 . My granddaughter is thrilled with the phone , if the cash back goes to plan a very good deal”

Helpful Report

(Apple IPhone 5c 32GB Pink Refurbished) - Posted 11 years ago

“The phone deals seem good, but I did find the bit about changing the deal I'd originally chosen to a seemingly cheaper one confusing. I chose the deal that seemed cheaper not realizing it was a "cash back" deal and probably wouldn't have chosen this. I felt a bit mislead, but have settled for the cash back deal as I seemed to have committed myself to it unwittingly. I just hope I remember to send in the bills on the dates specified.”

Helpful Report

(Apple IPhone 5c 16GB Blue) - Posted 11 years ago

“Excellent in every thing”

Helpful Report

(Samsung Galaxy S4 Mini Black) - Posted 11 years ago

E2save is rated 4.4 based on 4,720 reviews