“The shop always has, in stock, exactly what I want and never try to substitute with something 'almost as good'. Secondly, it is not merely a warehouse: the place is run by real people who genuinely care about the service they provide, even to the point of calling me to check when I accidentally place a double order! Finally, everything is top quality, carefully packed and swiftly dispatched.”
“Eagle Music Shop are a fantastic company to deal with. I’ve always had a positive experience purchasing musical equipment from them and everything arrives very well packaged and promptly so i would highly recommend their business to anyone.”
“I bought a Pisgah Possum 5 string banjo a few months ago. I wanted to try and buy in person, which meant a long journey to Eagle, so several phone calls beforehand. All of the staff were extremely friendly, helpful and knowledgeable throughout my repeated calls. On the day of purchase they provided a quiet space to try all the banjos I was interested. Again, staff were very friendly, helpful and patient. Exemplary service. I am very happy with the Pisgah that I eventually purchased. I also had a post-sales follow-up question which was answered easily and quickly. Faultless service. Strongly recommended!”
“I wanted to buy an A style mandolin and did a lot of research on-line. I found Eagle Music and spent a lot of time on the website. The mandolin buuying guide was really useful. Once I had decided to buy there were any number of retailers I could have used as they were all at a similar price point.
Eagle Music were not the cheapest but I liked the fact that they would set the instrument up properly in their workshop so once it arrived I would be ready to go. I upgraded the strings too.
It meant I had to wait a a few days for the set up - but it was worth it. The mandolin when it came was really well protected in the packaging and once I opened the box it was ready to play.
I would certainly use Eagle Music again.”
“My package was opened or stolen in the Royal Mail system. I contacted the shop who have sent out a new item at their cost. You cannot get a better service than that imho”
“Very easy order process and quick despatch. Everything arrived in good order and within the time frame given. One of the items was out of stock but a quick phone call sorted that out and a small refund due to price difference was made without fuss. I would happily deal with them again.”
