“My dog enjoys these and they smell better than traditional bully sticks. I ordered Extra Thick and they definitely aren’t that thick. My 30 pound Bernedoodle can finish one in 15-20 minutes. For the price, I was really hoping they would last a lot longer.”
Hi Kelli, thank you so much for your feedback. We're sorry to hear the Extra Large option wasn't enough for your powerful chewer. Your feedback really helps us improve the quality of our products.
“Very impressed by this company's customer service. I was able to talk to a live person to ask questions before ordering (rare these days and very appreciated). Shipment came quickly. Excellent packaging--bully sticks were airtight. Quality was great. However, the smell got to me and I decided to ask for a refund. I did this via email within the generous 90-day guarantee period. Easy peasy. Fast. Courteous. Responsive. You can't lose with this company.”
“The maple wood smoked bullys smelled great, and although my dog's tail wagged profusely when I opened the bag, they didn't "Float his boat" as he's a picky eater. The customer service team to return them was wonderful, full refund, responded within a day.”
Hi Melanie, thank you very much for your feedback! We are sorry to hear your pup didn't enjoy his bully sticks. However, we are thrilled our customer service team was able to make it right for you!
“Though my very picky pups weren't a fan of the taste, I couldn't be more impressed with the customer service. I would bet that most dogs would absolutely love these and I would most definitely highly recommend giving them a try. Great people, awesome company.”
“The company stands behind their customer service statement. My dogs loved the Earthbones but had some stomach upset after eating them so I contacted the company. They immediately refunded my money as stated. Anyone can advertise a product but to me a sign of a good company is their service after the sale.”
Hi Karen, thank you so much for your review!! We are sorry to hear our bones weren't a good fit for your pup, but sincerely appreciate you giving them a try. Glad to hear our customer service was able to help you get you, your refund with fast, friendly service!
“My 14 year old Samoyed did not like the bones. I contacted customer service and was graciously refunded in less than 24 hours.
Excellent customer service”
Hi Eva, we are so sorry to hear your Samoyed didn't enjoy our Earthbones. We truly appreciate you giving them a try!! Our customer service team is always here to help, we are pleased they were able to address the problem quickly and efficiently.
“Although my dog did not take to the bones, Earthly honored their guarantee and refunded me for the purchase. The quality and ingredients of the bones were something that I wished my dog had loved, but it's worth giving it a try because they stand behind their promise.”
Hi Chuck, so sorry to hear your pup didn't enjoy our earthbones, but thank you for giving them a try and for your awesome review on our customer service team!
“I was so excited about finding a dental chew that my dog would accept, but alas, my picky dog didn't take to Earthly earthbones. However, I have to praise the company for their excellent customer service. They were understanding about my problem and very prompt in addressing it. I was so surprised when I open my email account to find they had immediately issued me a refund. I hope someday to try other earthly products that my dog will enjoy. Thank you Earthly!”
Hi Erica, thank you so much for your kind words!! We appreciate you giving our earthbones a try and look forward to providing exciting new all-natural treats for your pup to try!
“The fault is NOT yours! Abby is a 5/6 year/old rescue, who had 17 teeth extracted when she was found! I think your bones are probably great--but she just will not work on anything hard. I will give them to my sister and daughter with dogs to see how they do with them! Thank you SO much for being so efficient and helpful to me!”
Hi there, Shirley, thank you so much for taking the time to leave our company your review! We appreciate you and Abby giving our bones a try! She is an absolute beauty!
“Although my small dogs didn't love earthbones, the team there took care of my return quickly and were so easy to deal with. I wish that my dogs DID like them, as I have spent $$$ on dentals...super nice company”
“I contacted the customer service department when I discovered my
dog was unable to tolerate Earthbones. They promptly replied and graciously initiated a full refund. Excellent customer service.”
“Haven't had time to fully scrutinize the product and its contents. Used 1 package satisfactorily. Currently finishing up another brand I already had. Have another bag of Earthbones after different brand is finished. That will be a while since it's a large quantity. When I return to Earthbones I will provide a full evaluation.”
“Although my puppy found the eartbones too hard I was very pleased with customer service rapid response with a refund. I will give these to a neighbor who has a larger dog who may enjoy them . Thank you for excellent service .”
“So sorry, but my 11 yr old dog didn't like them, she is picky. The company sent me a question about my dog liking them and when I said she didnt, they gave a me a quick refund without me asking. Customer service was awesome and I really wish my dog would have liked them.”
“I think the reason for rejection was peppermint. I gave them to a friend & her dogs love them. Customer service was exceptional. Sorry they didn't work out.”
