“My dog didn’t like these bones and I was refunded immediately. This is the way companies should treat their customers. Thank you, I will let all my dog friends know about this company.”
“I contacted the customer service department when I discovered my
dog was unable to tolerate Earthbones. They promptly replied and graciously initiated a full refund. Excellent customer service.”
“I really wanted to try something different and healthy for my dog but he would not eat these he is so so picky thank you so much for the refund I will share them with a friend of mine who has three dogs”
Hi Joanie, sorry to hear our earthbones weren't a great fit for your pup. We appreciate you giving them a try, and gifting them to your friend's puppers!!
“I purchased Earthbones for my 4 year old picky Afghan Hound and unfortunately he did not like them. I contacted the earthbone's customer service and was blown away by their response. They were sorry that my dog didn't like their product. They immediately issued a refund, and suggested that I donate or dispose of the remaining earthbones. Now THAT'S service!!”
“My dog enjoys these and they smell better than traditional bully sticks. I ordered Extra Thick and they definitely aren’t that thick. My 30 pound Bernedoodle can finish one in 15-20 minutes. For the price, I was really hoping they would last a lot longer.”
Hi Kelli, thank you so much for your feedback. We're sorry to hear the Extra Large option wasn't enough for your powerful chewer. Your feedback really helps us improve the quality of our products.
“These Earthbones are great our Beagle/Dachshund gets one every night after her Frosty Paws ice cream. She is 22lbs & the 10-20 lb. bones are perfect she whines knowing she is getting one .”
“The maple wood smoked bullys smelled great, and although my dog's tail wagged profusely when I opened the bag, they didn't "Float his boat" as he's a picky eater. The customer service team to return them was wonderful, full refund, responded within a day.”
Hi Melanie, thank you very much for your feedback! We are sorry to hear your pup didn't enjoy his bully sticks. However, we are thrilled our customer service team was able to make it right for you!
“Though my very picky pups weren't a fan of the taste, I couldn't be more impressed with the customer service. I would bet that most dogs would absolutely love these and I would most definitely highly recommend giving them a try. Great people, awesome company.”
“The people at earthbones are always very helpful and get back to me quickly. I like working with them and my pup loves his daily earthbones. His teeth are so clean now.”
“I skeptically got a bag of these to try with our 15 year old Minpin that literally had breath that smelled like poop just 4 to 5 months after getting his teeth professionally cleaned at the vet. I was amazed at what a great job they did! It was getting to the point that none of us could stand to have him on our lap because of the smell. Now he’s just the best cuddle buddy and doesn’t stink to high heaven anymore. We have a subscription now so we never run out.”
That's what we love to hear!!! Glad Earthbones have helped your guy get back to lap status, with his kissable fresh breath! Thank you so much for your continued support, Laura!
“My dog loves earthly bones and the customer service team has been incredible! When I first got the bones for my 4 year old chihuahua she refused to eat them. I wrote the company and asked for a refund and they responded quickly and gave me a full refund. Now 1 month later, my dog finally came around and ate them! After 1 week I noticed that her breath improved drastically and she absolutely loves the bones now. I am a super happy doggie Mom! The treats are healthy and they work.”
“I have rated earthbones 5 out of 5 even though my dog didn’t like them. My dog would not even hardly lick one. Why 5 out of 5? earthly send me an email the day my earthbones arrived asking how my dog like them. I responded that he didn’t have any interest in them and within hours I had a notice of refund and a very kind understanding email saying all dogs are different and some dogs don’t go for them.
I am overwhelmed with the outstanding service of earthly. I will pass the earthbones I have out to my friends with similar sized dogs to see if they enjoy them. I want to drum up some business for this company because they operate so well a d with such integrity. What a wonderful breath of fresh air.”
Hi John, WOW!! Thank you so much for your review, we cannot express the gratitude we have for your kind words. I am very sorry our earthbones weren't a better fit for your pup, thank you for still recommending Earthly!
“First the customer service is the best. They engage in a real conversation and don’t just read from a script. Second, my dog loves these and I like that they last a little longer than other dental chews. They have better ingredients so am confident giving to my dog. Highly recommend- comparable in price but exceed quality of others. Did I mention how fabulous their customer service was!!”
“Our dogs absolutely love these earthtones and they keep their teeth nice and clean. I only give it every other night because they’re both on a diet. I accidentally ordered the wrong size and customer service assured me they would take care of it. They said they will send me a new order out and I could keep the other one. I highly recommend ordering from these people the product is an A+ in their customer service is too.”
“First of all - Earthly's customer service is awesome. This is not meant to be a negative review of their product but my "very picky" Boston Terrier did not really care for the Earthbones. I contacted Earthly and explained this to them and I received a reply and TOTAL refund the same day. I would recommend this company to anyone who wishes to try it. I noticed that they now carry bully sticks which my Boston loves and I plan on ordering them. I just want to thank Earthly for their understanding and consideration that they afforded me.”
Hi Gail, We appreciate you giving our bones a try! We wish every dog loved our bones, but we understand that every dog is different. Thank you for recommending our company to other pet parents and I hope our Bullys are a better fit for your Boston.
“The fault is NOT yours! Abby is a 5/6 year/old rescue, who had 17 teeth extracted when she was found! I think your bones are probably great--but she just will not work on anything hard. I will give them to my sister and daughter with dogs to see how they do with them! Thank you SO much for being so efficient and helpful to me!”
Hi there, Shirley, thank you so much for taking the time to leave our company your review! We appreciate you and Abby giving our bones a try! She is an absolute beauty!
“I gave this a 2 out of 5, not because it is a bad quality snack, but because he wouldn't eat them. I actually think it's probably very good quality. It smells good, and I thought for sure my dog would like them. I think part of the problem is that though they are small, they are very dense and my dog doesn't seem to like treats that are firm. Not sure if it is possible in the future, but may be consider sending a new customer just one treat and then follow up to see if their dog liked it to encourage ordering, for dogs that are pickier (like mine).”
Hi Jonathan, thank you so much for taking the time to leave our bones a review! I am sorry to hear they weren't a good fit for your pup, but sincerely appreciate you giving them a try. Your feedback means a lot!
