I have rated earthbones 5 out of 5 even though my dog didn’t like them. My dog would not even hardly lick one. Why 5 out of 5? earthly send me an email the day my earthbones arrived asking how my dog like them. I responded that he didn’t have any interest in them and within hours I had a notice of refund and a very kind understanding email saying all dogs are different and some dogs don’t go for them. I am overwhelmed with the outstanding service of earthly. I will pass the earthbones I have out to my friends with similar sized dogs to see if they enjoy them. I want to drum up some business for this company because they operate so well a d with such integrity. What a wonderful breath of fresh air.