EasyEquipment Reviews

1.1 Rating 58 Reviews
3 %
of reviewers recommend EasyEquipment
1.1
Based on 58 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 36%
Accurate And Undamaged Orders
Greater than 18%
Customer Service
Communication Channels
Telephone, Email
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EasyEquipment 1 star review on 16th October 2023
Darryl
EasyEquipment 1 star review on 16th October 2023
Darryl
EasyEquipment 1 star review on 14th November 2022
Anonymous
EasyEquipment 1 star review on 14th November 2022
Anonymous
EasyEquipment 1 star review on 14th November 2022
Anonymous
EasyEquipment 1 star review on 14th November 2022
Anonymous
EasyEquipment 1 star review on 14th November 2022
Anonymous
23
Anonymous
Anonymous  // 01/01/2019
Reading multiple other reviews on the internet, this company is almost a scam. They sell the cheapest, most awful equipment with a warranty, then when it breaks after a few weeks, they offer you half the money back or less. Do not be fooled by cheap prices. The equipment is the WORST. We purchased a KING GST saladette for £1200. Broke after 4 months. Engineer came and said the whole compressor system needed to be replaced so its not even worth fixing it. Instead of giving us a new unit, theyre offering £450. Ridiculous. AVOID
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Posted 4 months ago
Avoid this company at all cost. Package arrived damaged then had to deal with rude unhelpful customer service . They obviously don’t care about the customer.
EasyEquipment 1 star review on 16th October 2023 EasyEquipment 1 star review on 16th October 2023
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Posted 5 months ago
NEVER AGAIN...!!! Wrong mesasurements displayed on website and fridge I bought did't fit to space i have but aftersale department made all afford to avoid customer return and didn't accept my return despite they accept products measurements is wrongly typed on their website. Never again...!!!
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Posted 9 months ago
Pathetic company!! Promise you a tracking service when they send it in an old white van and the driver has no knowledge of this. Then the office lie that’s the driver is out of range and cannot be contacted. Pure utter bull**** then cut the phone on you. BE AWARE WHEN USING THIS COMPANY!! Yet to see the after sales if my oven breaks down
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Posted 1 year ago
AVOID Product arrived damaged, everything possible was done to avoid us rejecting the goods as not fit for purpose. Eventually they agreed to get the goods uplifted and a refund but this never happened when it was supposed to. Eventually it was picked up by a courier but we havent been refunded more than a week later. Brad should look for a new job as quite clearly he cant to the one he is supposed to be doing in customer services!!
EasyEquipment 1 star review on 14th November 2022 EasyEquipment 1 star review on 14th November 2022 EasyEquipment 1 star review on 14th November 2022 EasyEquipment 1 star review on 14th November 2022 EasyEquipment 1 star review on 14th November 2022
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Posted 1 year ago
Wish I had read the reviews before I place & paid for an order that never arrived, and no refund in sight after 5 weeks. No response from their Customer service
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Posted 1 year ago
Hi everyone PLEASE STAY AWAY from this company…Very bad customer service…We have ordered a commercial under-counter fridge…It was delivered badly damaged…I just sent it back.And we waited over two weeks for a new one ( after so many calls ) When we had the new fridge it was ok but one of the pots for pizza toppings was missing…And keep making calls and emails been over a month and they just say they sent the right pans.. Please don’t get anything from them
EasyEquipment 1 star review on 27th May 2022 EasyEquipment 1 star review on 27th May 2022 EasyEquipment 1 star review on 27th May 2022
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Posted 1 year ago
I'm still awaiting my money back over a month later when the company changed the deal on the fridge I purchase .
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Posted 1 year ago
Do NOT buy from this company. I have NEVER received such BAD customer service. Goods arrived damaged (concealed damage) and they try to hide behind a 24 hour notification rule. The ‘after sales specialist’ was anything from that - rude, aggressive , arrogant, repetitive- did not allow me to speak! This company sent out faulty, damaged goods to me - then tried to blame the 3rd party delivery company. Packaging inadequate, goods of poor quality and concealed damage (hidden by packaging). ABSOLUTE RIP OFF. UNPROFESSIONAL. Refused to transfer me to someone more Senior to speak with. There are other reputable companies to buy from - certainly very angry and disappointed with Easy Equipment.
EasyEquipment 1 star review on 1st April 2022 EasyEquipment 1 star review on 1st April 2022 EasyEquipment 1 star review on 1st April 2022 EasyEquipment 1 star review on 1st April 2022
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Posted 1 year ago
If I could give minus 1 million I would. This a company that sends out faulty or damage equipment and then tries to refund you 1% of the value you paid for the good. Be warned. Do not purchase from these, I’m still trying to get my money back after Several months. Worst company I have ever dealt with in my life
EasyEquipment 1 star review on 29th March 2022 EasyEquipment 1 star review on 29th March 2022 EasyEquipment 1 star review on 29th March 2022
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Posted 1 year ago
One of the worst company I ever seen. Once you plug in your product that you pay for it you cannot return even when the actually product look like is been refurbished in one way. Customer service really bad, took me one week and calling about 10 times for someone to explain me they cannot refund or replace the item. Phone them same day I recived the item. Called there spoke with 3 different people, they said will give me a call same day/next day/ nobody call me. Purely disgusting people/policy/ Never buy again from them !
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Posted 2 years ago
If I could put - stars I would! Avoid this outfit. We ordered a bottle fridge for our bar and in haste did not check the reviews! Well we have certainly paid for it. A £580 fridge was delivered in October and when we set up our new home bar for a new year party we realised it was warm inside (20 degrees it said). No matter what we did to adjust the temperature it stayed warm. After contacting the company we were told to arrange our own engineer (as we only had parts warranty). We did that at a cost of £50 to be told it’s a right off, the compressor is faulty. The company either can not hear me, call me back or speak English when I call them. Absolutely disgusting service, cowboy firm with no morals.
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Posted 2 years ago
This company need to be off from gogel they take your money but never answer back
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Posted 2 years ago
SCAM!!!! We are currently making a chargeback with the back on these crooks Husband ordered a grill for next day delivery as he had an event to cater. After calling to confirm before he purchased that it was next day, they assured him it was. lo and behold, he gets an email after he paid saying it’ll be delivered the following week. He said he wanted to cancel it all but this scam company are saying he’ll get charged 25% for cancelling, even though the company lied about next day delivery. Disgusting company!!! AVOID!
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Posted 2 years ago
Never, never use this company. Bought a meat slicer for nearly £400. Once unpacked found it to be damaged and unfit for purpose, positively unsafe to use. Several emails and phone calls later, stating they are in the clear as I didn't adhere to their "terms and conditions" as couldn't unpack in front of driver. Offered me £30 courtesy payment. Now making formal complaint and will take legal action to bring this sham of a company to rights. They should NOT be trading, taking money off people dishonestly, they should be brought to rights and struck off.
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Posted 2 years ago
AVOID!!!! AVOID!!!! AVOID!!!! We bought a mobile sink for £530 from this company in mid-November, after three days use the sink stopped working. We requested a return and refund in line with Consumer Law. However, they DO NOT FOLLOW CONSUMER LAW!!! As with all others here, they ignore emails, you get excuses about protocol and T's & C's and the lack of customer support and concern is appalling. I had to deal with a trainee on a telephone call, with the Manager in background telling her what to say, when I said please put the Manager on, the Manager refused. They are now demanding that I provide my credit card details and have refused to send out an engineer unless I do. We have had to go direct to the Manufacturer to resolve this matter and have now gone via Trading Standards. I'd avoid this company like the plague but stop rogue companies like this operating I'd also suggest reporting them on to Trading Standards!!
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Posted 2 years ago
I wish I had read the reviews.. beer fridge come with Broken glass on inside of fridge. Over a week to be offered £20. On a £600 purchase. Absolute joke! I even offered to drive through (over 50miles for me) to swap the fridge. I was happy for a new door.. anything!! I hope the thing actually works when I eventually plug it in on reading a few of these reports Nothing would surprise me. I wouldn’t recommend this company to know 1. Drivers left it on my property and couldn’t get in the van fast enough. Absolutely no chance of checking it whilst those guys were present. Just avoid!! Not worth the hassle.
EasyEquipment 1 star review on 30th November 2021
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Posted 2 years ago
Bought a large meat mincer (£500+) from them for Next Day delivery. Waited in next day to get it ( self employed - so no work , no pay). It didn't come. nobody answers the phone and the email - that's just a joke. All they've done ( on email) is point me at an email they sent after the mincer should have been delivered! to them next day means 1-3 days after they process the order! They will not refund my money - in fact they pointedly avoid the word refund in any of their emails. And still no mincer 6 days later. I would avoid this company LIKE THE PLAGUE. Not sure if I'm ever going to see my meat mincer or money again!
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Posted 2 years ago
If I could give 0 stars I would. They don’t have any stock, but promise quick delivery. Take your payment and then nothing. Scammers. Had to get a merchant chargeback through the bank. How they’ve not shown up on Watchdog is unbelievable. Ended up reporting to Trading Standards.
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Posted 2 years ago
Sold us a new Salad fridge but is re-conditioned, they have no interest in replacing or repairing claiming it was new. Broke down and now only heats not cools, they will not replace repair or refund.
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Posted 2 years ago
EasyEquipment is rated 1.1 based on 58 reviews