Login
Start Free Trial Are you a business? Click Here

Easyjet Reviews

1.9 Rating 387 Reviews
21 %
of reviewers recommend Easyjet
1.9
Based on 387 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Postal Service
Customer Service
Communication Channels
Live Chat, Telephone, Email
Queries Resolved In
Over A Week
Customer Service
1.2 out of 5
Returns & Refunds
Refunds Process
Difficult

Write Your review

Easyjet 1 star review on 8th May 2025
Supreme Assets Recovery AT G Mail .com
Easyjet 1 star review on 18th March 2025
Lilian
Easyjet 1 star review on 18th March 2025
Lilian
Easyjet 1 star review on 29th October 2024
NW
Easyjet 1 star review on 29th October 2024
NW
Easyjet 1 star review on 29th October 2024
NW
Easyjet 1 star review on 29th October 2024
NW
11
Anonymous
Anonymous  // 01/01/2019
Terrible company. 2h delay and redirected to Glasgow airport instead of Edinburgh. Not only that, but we weren't entitled to any compensation either!! I wouldn't bother flying with Eadyjet again. Use airlines like Aegean or Birtish Airways. What a waste of time and money.
Helpful Report
Posted 5 years ago
Why if you know the flight is delayed do you not know that the crew are more than likely to run out of hours therefore increasing the delay by another hour and a half on top of the previous hour and a half delay??? Poor planning Easy jet.
Helpful Report
Posted 5 years ago
I m an Easyjet Plus card holder and was hoping to get a bit more service in case of problems. I have spend the last 1.5 month to obtain an invoice for a payment I did but it seems impossible. My latest attempt, after having waited 35 minutes at their call centre, I tried to explain my issue and the operator simply hang up. Thank you Easyjet for your service and I will use for business and pleasure other airlines in the future.
Helpful Report
Posted 5 years ago
Easyjet STAFF CHEAP UGLY AND RUDE FULL OF THEMSELVES, FELT UNCOMFORTABLE, UNSAFE THE WAY THE STAFF GIVES YOU THAT STUPID LOOK MAKES YOU EVEN MORE UNCOMFORTABLE SHAME ON THEM!! NEEDS TRAINING NO MORE EASYJET!! WOULD PREFER OTHER AIRLINES LIKE QATAR ETC..
Helpful Report
Posted 5 years ago
UGLY airlines. Staff is so rude. Zero customer service. No respect for the customer. We have been denied boarding for no reason. Arrived on time, our bags are fine, boarding passes scanned, document checked, everything is fine. .The staff took some feedback about her guess of the bag size very personal and decided we are not travelling. They insulted us, called us crazy, shushing us and deprived us of our right to travel. My kid was sick and we had to stay overnight waiting for the next flight. One of the most terrible experiences with the airlines.
Helpful Report
Posted 5 years ago
UGLY airlines. Staff is so rude. Zero customer service. No respect for the customer. We have been denied boarding for no reason. Arrived on time, our bags are fine, boarding passes scanned, document checked, everything is fine. .The staff took some feedback about her guess of the bag size very personal and decided we are not travelling. They insulted us, called us crazy, shushing us and deprived us of our right to travel. My kid was sick and we had to stay overnight waiting for the next flight. One of the most terrible experiences with the airlines.
Helpful Report
Posted 5 years ago
UGLY airlines. Staff is so rude. Zero customer service. No respect for the customer. We have been denied boarding for no reason. Arrived on time, our bags are fine, boarding passes scanned, document checked, everything is fine. .The staff took some feedback about her guess of the bag size very personal and decided we are not travelling. They insulted us, called us crazy, shushing us and deprived us of our right to travel. My kid was sick and we had to stay overnight waiting for the next flight. One of the most terrible experiences with the airlines.
Helpful Report
Posted 5 years ago
Denied Boarding I was travelling from London to Hurghada, Egypt. I had transit in Milan, Italy. They denied me of boarding because I do not have an Italian visa, even I do not need a transit visa for Italy. I show them every evidence that I do not need a visa, but they did not accept it. Another friend of mine travelled in the same situation without any problems.
Helpful Report
Posted 5 years ago
Cabin loggage. We were said on airport rhat my bag will go thru even i wanted to pay extra cabin before the gate. I have been cheated to pay last minute 50 pounds just on the gate. Be aware! They havo whole system to charge maximum possible. Ot is not rriendly at all and you need to be carefull.
Helpful Report
Posted 5 years ago
Returned from Paphos 7/11 (EZY1974) my mum was poorly one of your team young man called Luke spotted this & gave excellent care & attention to my Mum with oxygen, she had been declared fit to fly but was still struggling to breathe, his help & care was amazing & we can't thank him enough, it was confirmed at NHS Hospital later that she actually had Pneumonia & has been admitted to hospital, they expect her to recover soon. Many Thanks once again to Luke & please ensure he gets this update. Best Regards Christine Halliday, daughter of Florence Halliday.
Helpful Report
Posted 5 years ago
just found out that easy jet lied to me , i had to fly home early from holiday and the call centre staf ignored my call as they obviously wanted to go home so had to rebook a new flight , last week they told me they had issued a refund of the overpayment that i paid because there staff did not do there job and low and behold the person i spoke to who said they were issuing the refund and told me it was done LIED , i phoned today and was told no refund was done , so was they upset a customer had been lied to , no they didnt care at all in fact the atitude was ,,so what who cares, now got to wait 48 hours for another manager to call me to sort this out , absolutyely disgusting that easyjet allow staff to blatently lie to customers and then back it up with a donty care attitude
Helpful Report
Posted 5 years ago
From a very anxious and nervous flyer! - I went to Prague with friends for a birthday, on the way back to Manchester I became very anxious and had a panic attack! The staff where amazing! I cannot thank them enough for calming me right down and even staying near me the whole flight and checking that I was OK, every noise that happened or was going to happen they explained it in great detail which put me at ease throughout the flight! I even got to go in the cockpit! 10 star service especially Chris on easyjet flight ezy 1802 from Prague to Manchester! I will defo be flying with them the next time
Helpful Report
Posted 5 years ago
Booked several flights with ezy.good prices.great crew .very polite staff.lovely flights.always book ezy.just booked for next year..
Helpful Report
Posted 5 years ago
Flew from Manchester on Saturday and return was on the following day Sunday. On Sunday, 3 hrs before return flight, got message to say flight has been cancelled. Clicked on website and Sunday flights were Sold Out, first 2 Monday flights were Sold Out and the 3rd flight left in the evening but I had a kid who had class in the Morning. Bought National Express tickets for £123 to get back to Manchester at 02:00 am. We also had to use Uber and bus costing about £40 to get around. Following day went on to website to claim refund and/or compensation. Reply I got said I was entitled to nothing but £9.00 for food I ate on ferry. No refund, no compensation or money back for tickets I bought. I also missed a concert on Sunday that I would watched if my plane wasn't cancelled. First time flying Easyjet, and what a horrible experience it was. Never again.
Helpful Report
Posted 5 years ago
I've flown with easyjet 4 times in the past 2 years. 4 out of 4 flights left with at least 30 minutes delay. You would think they would learn how to tell time. All the passengers get for their patience is an awkward story from the pilot about how the plane we were supposed to fly on was delayed for some made up reason that they couldn't foresee. Here's an idea easylate: try to give yourself some time between flights. Also, someone has to do something about that rude italian or spanish cabin crew guy who thinks it's funny to use racial stereotypes like 'dont dance sirtaki in the plane' and 'we won't be serving any bougatsa'. I'd tell you where to put the bougatsa, Roberto, but I don't want my review to be removed. Also, their app clearly stated that they were offering to take our carry-on luggage for FREE however the lady who took my suitcase rudely laughed at me when I told her this and said: 'that's not right'. Only airline where you're not allowed the decency to have a handbag. Not worth the money you saved. If you're flying with Easyjet, I'm sorry for what you're about to experience.
Helpful Report
Posted 5 years ago
We had over 3 hours flight delay with easyjet, scheduled time of departure was 23.00, instead we departed at 2.30am the following morning. With 2 small kids it was a nightmare. At the end, we only got a free glass of water offered at the aircraft..The least that they should offer was some refreshment vouchers..Very disappointing, will avoid at all means in future.
Helpful Report
Posted 5 years ago
Always delayed. Garbage airline.
Helpful Report
Posted 6 years ago
Booked up flights with easy jet and 1000 pound worth of airport parking and hotels for my workers and 10min before flight, flight cancelled and no explanation except tech issues and after lots of calls another flight in 5 DAYS! Worst service I ever seen or heard off.
Helpful Report
Posted 6 years ago
I travelled with my son on Easyjet (Easyjet 68824 14.35 on the 3rd July from Paris Charles de Gaulle to Glasgow. The crew were exceptional, warm reception on board, extremely help, and we had a very enjoyable flight.
Helpful Report
Posted 6 years ago
Flight cancelled, no accommodation ... and I had to sleep in the airport. I can’t ask any refund for the hotel because everyone was fully booked. Horrible experience.
Helpful Report
Posted 6 years ago
Easyjet is rated 1.9 based on 387 reviews