“Elderly aunt was charged £79.99?? For a supposedly card subscription.a man called her last week to ask her to take a card out...she said no thank yiu but they had her card details fm a previous transaction but took it anyway. Had to ring them today to get a refund”
“Do not touch this company with a barge pole - they get you to sign up for a card you don't want assuring you can cancel in 14 days - the card arrives after the trial period ends and the amount they take from your account differs to what is said in the "amazing offer" letter. To try and cancel it using their email address is a joke - all mail comes back as un-deliverable. The phone number is not manned at weekends and if you do get through it is not to Easylife. My advice - ring your bank and get their details cancelled on your account so you cannot get anything else debited from them.”
“Apart from the quality of the products being of a very low standard at a very high price the returns policy is Byzantine. As they appear to target the older generation with their tat they should at least make it easy to return this rubbish.
My mother requested that I deal with them on her behalf but they refuse to explain their returns policy and insist on speaking only to her thus ignoring her wishes and causing unnecessary stress. AVOID this company and buy good quality at much lower prices elsewhere.
This is the sort of chunder that older folk used to be forced to buy on 'organised Coffee Trips' at extortionate prices from shiny be-suited passive-aggressive salesmen.
Seldom seen so many consistently bad reviews on a company, -at least they are consistent and persistent in their awfulness!”
“I requested a refund and only now I have realised they not interested to refund or replace goods.
I will not use them or any associated Easy group of companies. I have lost £27.98 Their customer service staff are rude and unhelpful and its probably what they are train to do. My 87 year old mother is stuck with an item which she can not use or get a replacement for a bigger size. Two sizes too small. so you can imagine she just had a look at it.!!
I was going to purchase other items but not anymore.”
“item no.5597 glowing solar owl it does not glow cream color at night e.l. will not talk to me and no offer of a refund or collection of the owl my mistake for shopping here in 1st place”
“My Mum who is also in her eighties, brought a knee bandage and has since been scam £74.95 for a reward card. I got her to telephone them and ask for refund, which they did, within days they have now taken £18.50 of her credit card again. The first call to them,"easylife said my mother had been called and agreed to take this reward card with them, but since June 2020 when she placed her first order to March 2021 when they took £74.95 she had a new telephone number so they could not have called her, as they stated. I would stay clear of this company as they help themselves to your money. Watch out for any family that are old and would not be wise to this company.”
“My dad asked me to buy headphones and masks costing £39.97, for him on Monday 29th March. Apparently if you spend over £30 you get free postage and packing. After placing the order I checked my credit card account and found I had a pending payment of only £19.99 from Easylife. I tried to ring their refund number but had to wait until the next day as they were closed. The next day I spoke to a representative and she told me that only the headphones had been ordered and so I asked for a refund as the catalogue clearly states that you can within 14 days of purchase. I was told that the payment was pending and there was nothing that could be done. The person on the line was rude and kept stating that it wasn't her fault, and if I wanted a refund I should speak to the representative who placed the order! The Easylife payment has now been pending for 5 days on my credit card statement and I don't know if the sum will increase in value. I have been advised to order a new credit card by my issuers and they have put a stop on any future transactions being taken by Easylife. If after 10 days the Easylife transaction is still pending I have to raise it as a dispute with my credit card company. I wish I had just told my dad I would look on Amazon.”
“This Company scams the elderly. My in laws had placed an order with them, but only half of order was delivered. Contacted customer service to complain but When asked to speak to Supervisor was told that they would not speak to me, insisting there was a misprint, although payment had been made in full, they would not honour the order. No refund made for missing goods and are refusing to send remaining part of order. This company should be stopped from trading as they obviously target the elderly, they should be reported to Watchdog/ trading standards. God knows how they sleep at night”
“I bought a hercul - easy garden hose in August 2019. When it broke in June 2020 whilst still under guarantee, I phoned Easylife who told me to return it to their warehouse together with a burden of proof letter from an independent company which I did immediately at a cost to myself of £9 postage plus £3 packaging.
After several attempts by phone to obtain a refund or replacement I instructed solicitors. They have ignored two solicitors letters. The hose is still under guarantee and they have still not replaced or refunded the cost of the hose.
This company is total rubbish, they are very short sighted because they have lost not only myself as a customer but my family, friends and neighbours too.”
“Asked to remove my address from mailing list, just removed my name, asked again, ignored, asked again, ignored... If this is how you treat potential customers wishes, I dread to think...”
“It should be 0 stars but no option I will be contacting watchdog trading standards and the police if necessary cold calling hard selling sick vulnerable elderly individuals is totally dispicable. Don't worry I'm on the case BBC Itv channel 4 I don't care”
“Ordered for my mum because she has no internet and paid using my bank card, after the order was delivered she was then phoned to ask her to sign up to a super card, which she did, I then had a payment for this card taken out of my bank account which i did'nt know about. or give permission for it to be taken. When I rang to query this because the Easylife account was in my mum's name, but the money was taken from my bank account, they would not cancel it. E-mails written returned, my concern is easylife may take this payment again when it's due for renewal. IF you order something make sure you don't get signed up for something else you don't want costing you even more . If it's not a phone call concerning the delivery of your order, put the phone down.”
“Signed my 88 year old mother up for Perx membership without her permission. £18.50 per month is being robbed out of her account each month. Don't touch them with a barge pole. The catalogue appeals to old people who know nothing about being conned. Be warned.”
“Agree 100% with the previous reviews, taking advantage of people and trying to charge them for things they won't use/don't know they have signed up for.
Product itself arrived late, was notified it was dispatched, then it went missed, then it was dispatched again and eventually it arrived but I could have got it more quickly from a much more ethical retailer. AVOID.”
“I couldn’t agree more with the comments about how despicable this company is. My 89 year old mum has had multiple payments taken from her credit card without her authorisation after a cold call where she said she wasn’t interested in buying anything. Utterly despicable and illegal practices. They ought to be closed down. I have reported to Citizens Advice who will advise Trading Standards. I would encourage others to do the same to stop this company cheating more people.”
“Absolute rubbish products, service , always trying to take money from people account without any authorisation . Disgusting people. Orders not arriving. Company not knowing what is going on. DO NOT ORDER FROM THESE PEOPLE.”
“If I could leave a zero I would. I have been contacting them about and item that never arrived and the ups note said it was send back to sender. They have not been cooperating in returning my money back. It has been more than a week dealing with incompetent people that steal your money. Don’t trust them.”
“Wish I had read reviews before buying from them. The actual product (a shelf) is fine, but as soon as I ordered I started getting spam emails from all kinds of suspicious addresses purporting to be easy life and offering refunds. Your details will not be secure with this company. Do not use.”
