“They have given my personal details to a third party and I have received mail from a charity I know nothing about asking for money. Is this a breach of GDPR? 50 minute wait on customer services, hence why posting here!”
“SCAMMER call centre agents will take your bank details (from your purchase,) and sign you up for fake 'trials' that they don't even send out to the customer. This is how they make their money, as you get charged for 'going over the trial period.' SCAMMERS DO NOT BUY THEIR PRODUCTS, I AM A PAST EMPLOYEE”
“They steal your money. If you buy anything from these people, they sign you up for random things like a book club or a motor club, and then start taking money from your account without permission.”
“My 77 year old dad phoned and ordered a car seat cushion £12.99 they have now taken 4 payments from his bank account totalling £105.46 and will not deal with me over the phone for data protection !!”
“Took my email address as part of the sale when I bought something as a guest. They then used that data to satrt spamming me with marketing emails with no unsubsribe. Dat protection and GDPR both forbid a company gathering your data for one thing, a sale, and using it for another purpose, marketing.. do not buy from this company unless you love spam and sales marketing calls that you cannot stop”
“Purchased a book from Easylife called ‘what my family should know’ and returned it the same day it was received. The book is not applicable to the UK and is clearly more relevant to the US market. In the circumstances as the product is not what was advertised I expected to get my postage refunded but despite the company saying they value their customers they would not refund the postage. Clearly Easylife who say great things about customer care but don’t actually in practice follow it through. They also clearly follow set responses to any correspondence like ‘thank you for your patience and understanding’ and ‘we value your feedback’ when clearly they don’t!,”
“They keep your card details so they can automatically charge the elderly and vulnerable for memberships that are hard sold from the call center in Cyprus.”
“I would just like to say to any would be customers of Easylife take a look on Amazon first as I did the goods are a lot cheaper and the postage certainly is.”
“Email I sent today, same issue, quick to take money but no communication back, I will take this further;
" As you can see from the email below I cancelled this within the window and now find a charge has been issued. I never received a confirmation email, your phone lines are permanently busy, 12 minute wait today, even longer on Monday and Tuesday. The 3 emails I sent to the addresses I had for you have not been acknowledged and now I send this one.
All future payments are on stop and due to the pecularity of this transaction, which I will take up with the FCA (I settled one against my own bank yesterday so don't doubt my persistence), I cannot charge back or recall the payment taken.
This time I expect confirmation of this email, followed within 7 calender days of the payment back into my credit card account and since there is no option to manage my card, then remove it from my account. If you cannot remove it then I will delete my account entirely and then refer the matter to the FCA and Ombudsman services.
I will add that update personal details, which should include stored cards, doesn't include the stated security question and answer either.
Failure to comply within the stated timescales will result in immediate legal escalation without any further communication."
There is an issue here with subscription payments, they cannot be charged back by credit card companies and is an abuse of the card system, this is the issue I will be reporting to the regulators.”
“I spoke to them on behalf of my 86 year old Nan, they have signed her up for a subscription that I 100 % know she did not agree to be cause I was the one than asked them to completely cancel everything. They have continued to take a payment 2 days ago of £18. Scammers targeting elderly vulnerable people. STAY AWAY and please spread this on all social media platforms as I will be doing. The more we spread awareness the less likely people are to get scammed!”
“Bought shopping trolley for 80 pounds a year ago broke on Friday eastlife will not replace it unless I get written proof from a professional to say what went wrong which they say is more or less impossible to get very upset as I am a pensioner and bought it because of back problems so disgusted,”
“Product ordered in september not yet delivered easylife customer service say they csn fo nothing to help and will not refund. Parcel is still with Hermes after 3 months. Reordered through argos arrived the next day. Hermes say contact easylife. Easylife saying not our issue”
“I ordered 2 items that were delivered and were as stated. However in between ordering and receiving the goods I had a phone call offering me a petrol voucher for £10. Also some other offer to help me service my car details of which they would send and if not required I could cancel. Yesterday (23/11) I received a letter giving me membership of Easylife Motorclub and the option to cancel this before 21/11 if I did not want it. The 'trial' period which had already elapsed has been charged £1.99!! Reading the comments below I doubt that I can even reach them to cancel it all. These are not 'Lifestyle solutions' they are a complete rip-off.”
“Still waiting for goods claimed on delivery note, but missing from parcel.
They can’t be bothered to answer my 4 emails.
30 mins on phone no help.
Will never use you again.”
“Bought US Army torch good for Metre. They claim 300 metres, totally impossible as the beam is too wide. Good for reading a notice board in the dark but no good for anything else”
“Ordered two cans of SEAL & Spray to seal a leaking a loft space. The advert in their magazine said it was suitable for lofts.When the cans arrive 1 was damaged.It also stated on the can "for outdoor use only unless well ventilated spaces", which a loft rarely is.When I called and told them the advert was misleading and wanted to return the goods they said they would refund the damaged can but wouldn't do anything about the other unless I sent it back at my own cost. The attitude is take it or leave it. It also takes an age to get the call answered and you then passed around from one to another so you get frustrated and just want to get off the line. Hermes who delivered the cans wont take aerosols so I now have to pay Easylife £5.00 to collect them. They also called me before delivery given a very fast spoken offer to sign up for a special deal to save money which I took as a scam to get me involved in them setting me up for a direct debit which I probably wouldn't notice until at least one months payment had been made.A terrible company to deal with.”
