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Ebuyer.com Reviews

4.7 Rating 53,521 Reviews

96 %

of reviewers recommend Ebuyer.com

Company Reviews

4.7

Based on 53,521 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

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Phone:

0371 521 3300

Email:

Scott@ebuyer.com

Location:

Howden, East Yorkshire United Kingdom
DN14 7UW

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Ebuyer.com 5 star review on 23rd October 2022

Ebuyer.com 1 star review on 20th August 2022

Ebuyer.com 1 star review on 20th August 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“To Qualify for the free postage I had to spend over £49.99 so when a pop-up ad of yours came on the screen adding a small 8 GB memory stick I pressed yes which should have been added to my order. It never did. Consequently the computer then wanted to charge me 7 pounds + to post the item to me. I am praying that I am not going to get billed for two lots of over £50 ago. Went back into the system and reordered both items and I'm just praying it worked.”

Posted 7 years ago

“Tried buying a new gfx card on my iphone but every time I tried to pay for it, it made me sign in again and put the purchase in the quote area of my account. Recalled the quote, went to check out, same again. Used my PC and found I was locked out for "unusual activity". Phoned up the number on website and was told nothing could be done by an unhelpful assistant who obviously thought I was a scammer. Problem seems to be their Click & Collect option which has a fault when selected and won't complete a sale. Deselected it and chose next day delivery and got my item, which cost me more - thanks Ebuyer. You'd think Ebuyer would be more interested in a bug thats stopping people buying their products but hey, blame the customer instead, its easier that way...”

Posted 7 years ago

“Your site advertisis paypal payment but when I completed my order is was not given the option and had to pay by card. Also the site was very buggy and crashed a number of times. Very frustrating.”

Posted 7 years ago

“iT IS FAR TOO CLUMBERSOME ONLY TO ORDER A£50.00 PRINTER”

Posted 7 years ago

“Would not accept previous log in at the point of selecting different product Worst site for ages”

Posted 7 years ago

“I ordered two machines and one of them had a faulty fan. The response from the RMA guys was dismissive, and the emails they sent out to produce a return label didn't work. I really don't like being blamed by suppliers when they supply faulty goods - a nicer reaction would be 'Sorry we screwed up again, but we will fix it by Monday'”

Posted 7 years ago

“advertised for 79.99, but after I paid I realised the price had been bumped up to £86.”

Posted 7 years ago

“constant display of invitation to join business site.”

Posted 7 years ago

“I added my product to the basket, it displayed £499, when I got to the payment screen it had increased to £599 (no this is not a VAT error). Despite calling EBuyer, and them stating "our prices are fluctuating all the time due to Black Friday" I still bought the laptop as it's the best available price, despite that I feel lulled into buying it.”

Posted 7 years ago

“Tried to buy item in my basket at £46 including delivery by pay pal. When I selected payment the total mysteriously increased to over £49 with no warning. Thankfully I spotted it (and tested your system for you to find that the issue did not happen paying by credit card) but it makes a mockery of doing price comparisons if you are adding random amounts to an agreed basket.”

Posted 7 years ago

“Ebuyers policy for Business users of a 5 days return period for goods unwanted or inappropriate items is very poor. Sometimes we have not opened a package for 5 - 7 days before needing the goods then find we cannot return an item.”

Posted 7 years ago

“Ordering online was a disaster. First the web site found my address from my postcode and then told me the post code did not exist. Then I tried to change to home delivery from Collect+ and although it did not change the delivery method it charged double without giving me the opportunity to have a cheaper slower delivery. When I phoned the assistant could not help except to say "try again" and a supervisor was unavailable. I persisted because I wanted the item that was recommended to me but I am unimpressed. I hope that something arrives!”

Posted 7 years ago

“Hello, I was online with Dan who tried to be helpful. I could not get the bloomin site to accept the free delivery in the drop down section (the site permanently made me pay for shipping) - Dan said if I confirmed the order he would refund me the shipping, which I accepted. As soon as I confirmed the order, the help/chat box disappeared and I can no longer contact "Dan" - my order number is 23947210. please can you refund me the next day shipping as promised. Thank you to confirm tony.hall@arkema.com”

Posted 7 years ago

“Why do you need my date of birth??”

Posted 7 years ago

“Online login process terrible. Follow up phone call equally bad! Half an hour just to place my first order!!”

Posted 7 years ago

“Price seemed cheaper until i realised delivery added up to make it more expensive then other online retailers. When i selected item i wanted it it also added a bag for the item into my basket without me selecting it. And then would not let me remove that item from my basket. So was forced to buy that item aswell. There was unfortunately no guest checkout so was forced to make an account which prompted personal details which i feel did not need to be asked. (data collection) When making account was continually prompted regarding newsletters. This Was a big put off. Generally bad experience. Would expect better from such a big named company.”

Posted 7 years ago

“Returned a Hard drive because it was faulty, asked for replacement, instead they refunded money, had to purchase same hard drive again and now it is £5 more expensive luckily no rush or i'd have to pay for delivery again!!”

Posted 7 years ago

“'Session ended' because I took too long - 2 minutes!!!!!!! Tried to add in random items I may want - no thanks! Wanted personal and business details, birthday, business sector, number of employees -NOT REASONABLE TO INSIST ON THESE I definitely won't use the ebuyer site in future, I'll go elsewhere.”

Posted 7 years ago

“I have been for three days attempting to create an account and process an order. For two days and two sessions with your help deck we tried and failed together to do this. I then recieved auto generated messages saying I had uncompleted orders. I went back on your site and saw I had ordered two printers. I only wanted one, after reducing this to one I completed the transaction. Not a good experience. I came to the site based on a request by our IT consultant. This experience does not encourage me to come back! Charles Watt.”

Posted 7 years ago

“Paid for next day delivery on a laptop. It was not delivered.”

Posted 7 years ago

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Ebuyer.com is rated 4.7 based on 53,521 reviews