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Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.47 out of 5

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Phone:

0371 521 3300

Email:

Scott@ebuyer.com

Location:

Howden, East Yorkshire United Kingdom

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered 3 times from them in the last month - website and voice says they are shipping as normal BUT .....they use Yodel - every order paid for next day delivery and every order turned out to be 'next week' delivery, 8 days, 3 days and now been waiting for 7 days on the last order. WHY do large firms use the worlds worst delivery firm just because they are the cheapest, especially when they can pick and pack an order within an hour of getting it, only to be let down by their courier!!”

Posted 1 month ago

“Really disappointed with what the company's after-sale process and customer service. This is a shopfront and while the buying process is quite good after you paid for the order the troubles begin. 1. I made/paid for an order with available stock for the next day delivery (Friday) as I really needed it for business purposes. 2. 1st I received some postcode checker issues (I had other orders delivered at the same address). 3. I immediately called and was told everything is fine and the order will be on time for tomorrow. 4. called the 2nd day as the order wasn't `fixed`. 5. was told again that now the order is fixed and that the colleague from yesterday didn't actually do anything... 6. I finally received the order Saturday and they sent THE WRONG item!!! 7. had to wait until Monday morning to call and they gave another disappointing answer. 8. I had to send the wrong sent item back, wait until they receive it and process it. 9. Wish they would at least send me the right one back but was just told that as they don't have the NAS configuration in stock anymore they will refund. Basically, I lost around £400 up2date (I just sent the item back today) and they are continuing to fix their mistakes on my account and money.”

Posted 1 month ago

“After two graphic cards failed they have not refused to replace the second one. Less than ten days old. Do not buy from Ebuyer”

Posted 2 months ago

“I've had an account with Ebuyer for over 10 years. A few weeks ago I bought the highest-spec laptop on the market from them for £3000. When the parcel arrived, it was empty - the laptop peripherals (charger etc) were still inside. But no laptop! On closer inspection, the parcel and the product box had clearly been opened and resealed. Lots of clear plastic non-branded sellotape. So obviously it had been stolen! I called Ebuyer immediately. The lady was helpful and pleasant and said she'd refund me straight away, asked me for pictures which I took and sent immediately. Next day - no refund. Called and spoke to someone else who told me they can't refund me, because they have to wait for Yodel (the courier) to reply. But she made it sound like no big deal, just a formality. A week later, still no refund. Terrible communication - always me chasing. I asked five times (by email and phone) for the case to be escalated so I could speak to someone in management and each request was ignored or not acknowledged. Eventually they asked for pictures - which they'd already had on the very first day. It was a total shambles. Eventually I got an email saying (this is an exact quote): "We have also interviewed the currier who have delivered your parcel, the checks confirm the parcel was delivered correctly. The item sent from our warehouse have been sent correctly as the weight is correct to the item we were going to send as said on the below email. Unfortunately, we are unable to process a refund or send another item to you." Imagine the situation. You order a top-spec laptop from a reputable online retailer. When the parcel is delivered, there's nothing inside. You contact them and they keep your money and give you the run-around for nearly two weeks. Then they finally come back to you and say "it was delivered fine" while you're LOOKING AT THE EMPTY BOX NEXT TO YOU. I had to contact the courier myself, obtain CCTV footage from my building, make a Subject Access Request to Ebuyer to get everything on my file so I could submit to Trading Standards, contact the ombudsman etc etc. Eventually I got Yodel to confirm to me in writing that the package wasn't delivered properly - and then finally Ebuyer relented and agreed to refund me, nearly three weeks later. This was the single worst experience I've ever had with a retailer. I get that it's a rotten situation for everyone; stealing from the mail like that is a real low way to make a living. It's probably not Ebuyer's fault that the laptop was stolen (although who knows, it could just as easily have been stolen in the Ebuyer warehouse before being passed to the courier for all I know). But the customer service from Ebuyer was so bad, and they were so incredibly unhelpful to me as the innocent customer. It felt like their aim was to prove me a liar and offload the problem onto me instead of actually investigate what happened to the package. Their response to emails and phonecalls was intentionally obstructive; I'd write them an email with a series of points and questions and they'd cherry pick one to respond to, and purposefully ignore everything else I was asking - I guess because I was asking reasonable questions that were uncomfortable to answer and didn't fit with their agenda of making this my problem. So overall; the single worst experience I've ever had, anywhere. I probably wouldn't recommend :>”

Posted 2 months ago

“Would never buy from Ebuyer.com again Purchased a Motherboard and CPU as well as GPU and other items, spending around £2500. When everything arrived, I put it all together and found out the Motherboard was faulty (dead). I used another Motherboard from another project to complete my build and get everything working. I contacted the company and they asked me to send it back along with the CPU, I explained what I had done and that I didn't want to send the CPU back as I would be without a PC. They insisted and asked me to take photographs of the pins as well. Then they refused to let me send back any of the items because I had used thermal paste ( as you need to) on the CPU and they said I had invalidated the warranty. When I appealed against that decision I received a terse email stating there was no appeal procedure and it was tough. Needing my PC I ordered a new motherboard from Amazon which came next day, and and reassembled my PC and everything is now working brilliantly. I left a review on Trustpilot of Ebuyer.com and was contacted by their customer service team, stating that they had changed their mind and would accept both items back if I would remove my bad review. The problem is that they want me to send the CPU back as well as the Motherboard, because it was a bundle price. I have told them that I didn't want to send it back because I would have to 1,strip my PC down, 2, be without my PC while they do a refund 3 wait for the refund, which looking at other reviews could take weeks. 4 order another CPU and have to take time off work to wait for it to be delivered. This is all a massive inconvenience which I could to without. All I want is a credit for the Motherboard, I'm not after compensation, I just want what's fair but they insist that as it was a bundled price they have to have both items returned. I have no idea why, the came in separate boxes, why is it so hard. They have no interest in customer service only their procedures Can't they understand that I have already been inconvenienced, Why do the need to make it worse”

Posted 3 months ago

“My package was sent to the wrong address. E-buyer and the shipper were informed of this before delivery. They obviously received the notification but nevertheless delivered half the order to the wrong address (despite a requirement for my signature which they didn't have) and tell me I will have to wait for two weeks or more for the remainder of the order to be delivered to me (on what was supposed to be an overnight delivery).”

Posted 3 months ago

“I’ll leave it to the reader to decide the stars. Due to urgency I made a quick purchase of Lexmark MC3224 printer for our busy office. Bought it on the 6th July 2021 after couple of days it had to be returned due to software and a problem with the duplex system. It took about week to ten days for the collection and replacement. Got a replacement, but this time issue with the screen. So called the business helpline and was on hold for 45 min for some sort of approval. When approved, I get told to call Lexmark as it’s under warranty. After several discussion and letting them know that it was still within the 28 days then they accepted to give another replacement or a refund. Replacement could take up to another two weeks, as the faulty has to be collected and checked again before another can be sent. It was purchased for an office, and we’ve been without a printer for nearly a month. I really don't think it’s wise to make any business purchase from Ebuyer, as a business customer to do not get any help what so ever.”

Posted 3 months ago

“Extremely poor service. Ordered a 3060 GPU with next working day delivery. It didn't turn up and I had to phone to find it's whereabouts. I was told it had sold out and that I had been put on a waiting list and the next delivery would be a month away! No courteous phone call, email, to tell me this- I had to chase them. No alternatives available, nothing. What a waste of my time. Won't be using Ebuyer again.”

Posted 4 months ago

“I have bought a video card which died in few months - nothing too unusual, this happens. I am waiting for replacement since February 2021 but Ebuyer does not do anything to send it to me in reasonable time or provide with alternative. They have alternative on stock but ask me to pay extra £260 (for the same spec!) Good shop would fulfil their warranty responsibilities and provide me with replacement with no cost...”

Posted 5 months ago

“I wish there was something bellow 1 star. I bought a gaming PC back in March form them. and i paid a lot of money for it, after 2 weeks it started to break down and i concated them to arrange a return so they were about to send me a collection box? you know how long that took to send a box? more than a month!!!!! i said okay no problem, i sent the PC hoping for them to repair it and what have they done? absloutely notihng they took the ram sticks and put them back they thought that has solved the problem! at least call me ask me what is the issue you think i haven't done that? then i found out that one of the RAM sticks is causing the issues to the PC. so contacted them to arrange a new ram stick. 3 weeks now and still haven't got the stick and called them earlier and chased last week they were like it was lost by DPD. how is that my fault? To sum this up i had the worst ever service in my life with them and i don't recommend dealing with them at all they have 0 customer service”

Posted 6 months ago

“I have been trying to resolve a problem with this company for days now .. They use the dreaded Yodel as their carrier ! They are adamant they delivered a laptop which did not arrive , they have zero proof of delivery but are now refusing to give me a refund. Their customer service is pathetic , they do not resolve anything in under and hour and cannot even be bothered to call you back when they say they will. When you ask to make a complaint they fob you off with nonsense ! No defined complaints procedure on their website either .. Absolute nonsense .. I will never use them again .. My advice , buy somewhere else .. ! Its taken so long I purchased a machine from laptops direct .. Arrived next day with DPD , driver came to the door and took a photograph of the delivery.”

Posted 6 months ago

“I bought a 4K resolution computer screen from Ebuyer. When it arrived it was clear it was the wrong item. I raised an immediate RMA and it went back next morning. They state their refund process takes 3-5 working days. This is incorrect. I am still waiting for my refund. Communication with them is poor, whether by email or on their social media platform.”

Posted 7 months ago

“Purchased £300 worth of HDDs from them, they won't honour the warranty as Seagate have had a hand in previous replacements. Doesn't make sense. Been customer for 18 years, will not be ordering any further kit from this company either directly or indirectly via ebay. Avoid”

Posted 8 months ago

“I saw a great clearance deal on a motherboard/processor bundle under B grade stock and snapped it up. Delivery arrives, only the motherboard inside. I raise this with customer services straight off, get asked to take some pics of the packaging and send them in. From this point on I had days of chasing up customers services to only be fobbed off with "they're investigating". Packaging was not damaged, clearly never shipped. Customer services were elusive and kept fobbing me off, getting downright rude when I asked to escalate. "There's no point as the senior team will only agree with me". They have a contact the MD link on their webpage, I emailed my frustrations at the poor customer service, no reply. Getting frustrated I raised a Paypal dispute, which prompted eBuyer to finally respond properly. They'd mis-listed the item apparently, and it was only for the motherboard. Strange then that a "B grade" motherboard would cost more than their listing for a new item. Their resolution? A full refund... if I returned the goods at my cost. After demanding endlessly to speak to someone sensible in customer services, I finally spoke to someone who handled it in the way it should have been handled from the off. Admit the mistake, offer to pay for the motherboard to be couriered back and a refund. Though some goodwill gesture might have been nice... The best part? Because I've raised it via Paypal, they've barred my account, and refuse to answer as to why. Apparently complaining as a customer isn't allowed. Used to always rate eBuyer, but they're absolutely awful at customer service. Avoid! Oh, oddly enough I have a quote in for a Wren kitchen, finding out they're owned by the same people as eBuyer you can guess what order won't be placed now.”

Posted 8 months ago

“I ordered a 2.5k GBP laptop on Saturday as it said if I pay for premium shipping and order it immediately it will arrive by noon Monday, however at noon time I receive an automated email that i must do "additional security checks". I called and the phone got picked up by "Zoe" who basically just asked me my billing address and date of birth then casually proceeded to say I passed the security checks and laptop will be dispatched at midnight for "premium" delivery tomorrow. When told that this is actually the 3rd day I'm waiting for my "1 day delivery" she proceeds to casually and in a entirely uninterested tone tell me "these are the terms and conditions you agreed when you purchased from us" OKAY WOW. I was looking at having my "premium" shipping cost refunded at the very least and was somewhat still OK with proceeding with the order but after that, I'd rather cancel it and order elsewhere which is exactly what happened. Be warned and stay away, they will mess up and forget to process your order and then throw a pathetic excuse your way in the form of a 5 second "security check" and then refuse to step-up.”

Posted 2 years ago

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Hi there, I am very sorry to hear that your order was held due to our extra security checks. At Ebuyer we do have security procedures in place for the safety of both our customers and ourselves. I am sorry if this procedure has caused you any inconvenience and I would like to review the service you have received to try and offer you a resolution. I am going to review your order and I will be back in touch to discuss this further. In the meantime if you would like to contact myself directly please email me at kat@ebuyer.com Kind Regards, Kat

Posted 2 years ago

“Charged £10 delivery despite big advert saying free delivery.”

Posted 2 years ago

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Hi there, I am sorry to hear you are unhappy with the delivery charge. I will look into this and email you directly. Kind Regards, Kat

Posted 2 years ago

“I tried to buy a laptop via a Black Friday deal. Completed a purchase, paid and received a confirmation email. 10 minutes later I received a cancellation email: "Your order has been cancelled for one of the following reasons: - You've asked us to cancel your order, - An item on your order has been discontinued or is now out of stock." The following day, I tried to purchase the same item on the same offer. Same thing, I received a confirmation email followed by the cancellation email 10 minutes later. On trying to log in to my account, I am told my account has been deactivated. I won't be using ebuyer again.”

Posted 3 years ago

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Hi Conor, I am very sorry to hear your order has been cancelled. I am going to look into this now with the relevant team and get back to you. Kind Regards, Kat

Posted 2 years ago

“Very poor customer service - constantly told item would arrive - it never did - had to cancel item and wait for refund in the end”

Posted 3 years ago

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Hi there, I am sorry to hear your delivery was delayed. I am going to take a look into your order and will be back in touch via email. Kind Regards, Kat

Posted 3 years ago

“@ebuyer is proper definition of poor and careless customer service. Yodel is delivering for them. That means your item would deliver to wrong address or never arrived, then you have to wait 4 weeks for your refund. Use Amazon instead.”

Posted 3 years ago

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Hi Nick, I am sorry to hear you are unhappy with the service you have received. My senior advisor has asked me to pass you her personal contact details. Please feel free to email me directly for the contact details or direct message on Facebook or Twitter. My email address is kat@ebuyer.com. Kind Regards, Kat

Posted 3 years ago

“so i have been ordering white 90gsm paper in bulk from you for a year...the price crept up from just over £3 to £3.51 but the free delivery kept me a customer....then today went to order and its £3.99 with £40 delivery. how could you possibly justify that increase? your blatant greed has lost you a customer spending £7000 a year with you...i will buy from ebay which is now considerably better value”

Posted 3 years ago

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Hi John, I'm sorry to hear this. Please can you email me over your previous order number so I can investigate further into this? My email is Kat@ebuyer.com. Kind Regards, Kat

Posted 3 years ago

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Ebuyer.com is rated 4.74 based on 53,499 reviews