Ebuyer.com Reviews

4.74 Rating 53,488 Reviews
100 %
of reviewers recommend Ebuyer.com
Merchant Metrics
Shipping & Delivery
Delivery Methods
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 92%
Accurate And Undamaged Orders
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.47 out of 5
Read Ebuyer.com Reviews
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0371 521 3300




Howden, East Yorkshire United Kingdom

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Anonymous  // 01/01/2019
Tried to use Visa checkout would not work so had to use paypal
Posted 2 years ago
Overall shopping was fine but I have been trying to place an order since Saturday to claim for 10 quid from the visa check out but everytime I tried it rejected my payment/failed transaction. I then proceeded to do the transaction through the normal check out (still hoping for a Monday deliver/click and collect). Visa checkout has been a nightmare I may have also missed my delivery for Monday because of it
Posted 2 years ago
Ok website and good prices, although I had to change devices to make a purchase as the website would not let me complete my selection.
Posted 2 years ago
Need to be more proactive about ensuring restocking dates are correct and I really wish when ordering over mobile the company name was displayed in the addresses. Other than that a very slick service.
Posted 2 years ago
The shipping and delivery options are not very clear for a first time user of your site! I tried calling your tel and then had a chat session. It would be helpul if the delivery options were listed prior to the checkout!... Also at checkout one is still unsure of the delivery options convenience.... Next suggestion is use Paypal for a payment method, we use Paypal almost exclusively and it does feel that one is beng forced to use onlly your method of payments ...
Posted 2 years ago
Trusted supplier, Price was good, website easy to use. The only thing that really got on my nerves is every damn screen as you went through the stages of purchasing the item they had a pop up for some item i did not want or need. Now I know I have to cancel a pop up 8 times when I order I think I will shop somewhere else. Seriously guys if it pops up once and I click I am not interested I don't need to see the same pop up another 7 times. I won't have changed my mind in the 0.5 seconds between screen!
Posted 2 years ago
There is undoubtedly a good range of products and some keen prices. They are not always the cheapest so worth checking out other sources. The website works well enough however ultimately they are box shifters over the years I have bought on many occasions and on the few where I have had cause to contact for any kind of support the experience has never been anything less than painful. So why do I still use them well I don't anywhere as much as I used to and find I am doing it less and less all the time. Currently if obliged by work I will use them but have started accumulating other suppliers who show themselves to add value to the purchase.
Posted 2 years ago
Hi there, Thank you for your feedback, this has been passed over internally. If there is anything you wish to discuss further, please email this across to me. My email is Kat@ebuyer.com. Thanks, Kat
Posted 2 years ago
For an average customer I was very impressed with the simplisity and price found at EBuyer.com. Only negative Im afraid has been once I started the order of a new laptop dispite the advertising of Free delivery Next day / 1 day or 2 days later, only after I had imputted the card details did the website informed me these options were not available as I was not mainland UK. The delivery would not be for 5 days and is now charging almost £10 on top. I would have cancelled but I really needed to the laptop asap. Bit disappointing and irritating. I would have given Very Good otherwise.
Posted 2 years ago
Hi there, I am very sorry to hear of the confusion caused by the delivery charges. I have emailed you directly to discuss this. Kind Regards, Kat
Posted 2 years ago
I like the prices and buyer experience but replacing item on warranty leaves a lot to be desired
Posted 2 years ago
Great prices, easy checkout process until paying with visa. Really bad checkout fields not auto populating. 3d secure resirecr setup. Has to do the process again. All good 2nd time. Also lucky I used my correct birthday otherwise I would not have been able to recover my password!!
Posted 2 years ago
Thank your fully helpful
Posted 2 years ago
Great products, but if you have a problem placing a order, They are unable to take a payment over the phone for the items you require, which in 2018 seems ridiculous, could understand it in 2008 but not in the present time
Posted 2 years ago
I tried to buy something (an external hard drive) as a guest, but I was told there was an account associated with my email address and that I should sign in. I tried to do so, only to be told that my email address was not recognised. In the end, I had to phone up for help. A very helpful lady then sorted the problem out (whatever it was), but it was a waste of time and money. You may well be losing customers by this sort of thing - you nearly lost me!
Posted 2 years ago
Service and stock levels are good, but they won't pay return postage even when their advert doesn't match the product
Posted 2 years ago
Decent prices and nice to have free delivery option, annoying that even after entering my delivery address twice they still edit it down getting it wrong!
Posted 2 years ago
Ebuyers postal charges to the Highlands are a rip-off. There can be no real justification for these charges when other companies are happy to deliver for free. The government promised to stop these add-on fees and they can't come soon enough. It spoils an otherwise excellent company and the pleasure of buying.
Posted 2 years ago
I wanted to change my debit card number but could not I could change my address but not my card
Posted 2 years ago
We have to wait until to receive a LG TV set.
Posted 2 years ago
Great Value but although I chose free 5 day delivery it charged almost £12 to come in 5 days. Could not go back and check why
Posted 2 years ago
It made me grateful and relieved when my order went through the third time after clicking "place order"
Posted 2 years ago
Ebuyer.com is rated 4.74 based on 53,488 reviews