Eckman Reviews

Name: Eckman
Rating: 1.57

1.6 Rating 592 Reviews

13 %

of reviewers recommend Eckman

Company Reviews

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Metrics

1.6

Based on 592 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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Phone:

0203 455 0497

Email:

sales@eckman.co.uk

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Eckman 3 star review on 20th August 2026

Hannah

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have just rang again to find out when 18V battery being delivered not now until 22 June previously told.would be in 20 May, ,14 May and before that early May . Just been told this is a very popular product but it comes without battery and this is extra. I order mine in December delivered in February not asked for it to be returned this appears to be a good way to get money in supplying something that is not fit for purpose”

Helpful Report

Posted 11 years ago

“Ordered a lithium battery operated hedge trimmer and chainsaw in February and after chasing it arrived in late March batteryless. I rang them up and they oh yes it will be with you shortly. Several emails later told they had a delivery from suppliers on 5 May and my battery would dispatch asap. 5 May came and went more emails and telephone calls and now told delivery on 22 June. They also said they had they had known about this problem and had been sending out letters, none of course ever arrived and now they have a new catalogue out, sent to me still advertsing the item despite them knowing they have no chance of delivering it. This company is the worst organised British company I have ever come across, poor service from delivery through to customer service which is basically non existent and just deals somewhere between half truths and lies. I have risked buying stuff from China before and its arrived in 5 days, how come Eckman haven't sacked their suppliers and gone elsewhere if they are so bad, an absolute shower. DON'T buy from them!!!!”

Helpful Report

Posted 11 years ago

thank you for your review I apologise for the delay and I am sorry to hear of the queries that you have had with us. I have emailed you requesting your telephone number so that I can contact you

Posted 11 years ago

“I ordered several items in April and was informed that 2 of the items were out of stock and was gived delivery dates for those. I requested that all the items could be delivered together. Some items turned up but as there was no extending chainsaw yet I queried the delivery date. On the previous delivery note it stated 20/05/15 in stock. I phoned today ( 26/5/15) to see if the item had been despatched. I was unbelievably given a new approximate date of delivery to Eckman of 27/6/15!! I queried why they had not informed me and the lady said "Sorry, we should have sent you a letter". I asked for refund and cancellation so I can get one elsewhere and was told it should be in my bank in 5 days. They take the money straight out when you place an order ( Even when not in stock ) so why can"t they refund immediately!!! I won"t be purchasing from them again”

Helpful Report

Posted 11 years ago

Thank you for your review I have emailed you with my details

Posted 11 years ago

“I ordered muti-purpose chainsaw, hedge trimmer, strimmer/ brush cutter pack, I new it was out of stock due to its popularity and was prepared to wait until new stock wasexpected on 27th April, the package was delivered by Yodel and was in an appalling state with some items protruding through the side of aboxwithout any internal packing. The package had been handled so roughly in transit coursing Yodel to attempt repackaging. The attempt to repackage was terrible and in the process essential parts where lost. I contacted Eckman and arrangements where made by them for a swift collection and acomplete new package was received within five days. I am highly delighted with the unit,it seems to me that most of the problem lies with the packaging and Yodel only minor improvements are needed for me to give Eckman 5 stars. I Swales, East Yorkshire.”

Helpful Report

Posted 11 years ago

“I ordered an Eckman strimmer, chainsaw, hedge trimmer, brush cutter set, the first one came smashed up in it's box, so we arranged for it's return and replacement. Over a month later it was collected and replaced in one piece, hopefully I put it all together and used the strimmer, after 15 minutes the cheap plastic fittings broke apart making it unusable. The design is poor and bad quality, instructions are poor, basically avoid this product and buy something better.”

Helpful Report

Posted 11 years ago

Thank you for your review. I have emailed you my details so that I can have a look at this for you Thanks

Posted 11 years ago

“Dear sir No reply to my last review I emailed my number and it is also on my order could you ring asap. Thanks”

Helpful Report

Posted 11 years ago

Thank you for your review I apologise for the delay can you. I have emailed you my details can you please email me your number Thanks

Posted 11 years ago

“Product arrived faulty, email them on the day, several days letter I am still waiting for a returns number. Very poor customer focus.”

Helpful Report

Posted 11 years ago

“Everyone should avoid this company - it has previous form. One of the directors is Melvyn Eden who was behind the company 'My Smart Buy' which previously sold Eckman products. They went bust a little while ago leaving all customers without warranty or any kind of service. Now Mr Eden pops up again with a 'born again company' - Eckman Ltd. Most of the products are useless and have a very short usable life like the products I bought.”

Helpful Report

Posted 11 years ago

“I sent you my number but no one called . I rang last week and was told batteries would be into day rang today now next week what a joke you lot are”

Helpful Report

Posted 11 years ago

“phone eckman regarding a spare for my tiller x.gt 44.3 was suppose to phone me back instead i phoned again 3 days later still said will phone again still waiting”

Helpful Report

Posted 11 years ago

“1 star is too much for this cheap quality company. Don't expect your product to last 12 months and if it doesn't don't expect the company to be there to cover your warranty.”

Helpful Report

Posted 11 years ago

“Do not buy from this company, they have recently bought out the name Eckman and do not support any warranties from the previous company. Don't expect your product to be covered in 6months time. Absolutely rubbish customer service not even discounting for a new battery for my 11 month old hedge trimmer. Ps eckman lithium batteries use cheap cells so don't expect them to last.”

Helpful Report

Posted 11 years ago

Thank you for your review regarding your product. Any Eckman item that is purchased from us will be covered by the our warranty.

Posted 11 years ago

“Had a marvellous little tiller worked a treat for years, gromet in fuel tank started leaking so contacted Eckman through "spares" on their website, couldn't find part, so emailed them. Reply was "we don't do spares". Think twice about purchasing one of their machines!!”

Helpful Report

Posted 11 years ago

Thank you for your recent review I apologise for the delay. We here at Eckman only do limited spares. If you purchased your product 2 years ago that would have been from a company called my smart buy who actually went into liquidation . We took on the Eckman brand name but not exsisting customers I will email you my details to see if the part that you were looking for is one that I can get hold of.

Posted 11 years ago

“1 star is one too many. After many emails chasing a promised refund, after many days of silence interspersed with the odd excuse and delaying tactic not to pay me - I sent one last one today and made reference to my customer and order number. The excuse this time was "let me have your address including post code and I'll look into it" So, they cannot get my address from my customer and order number??!! I've had everything including "we haven't had it back yet" (14 days after the courier they arranged collected it) to "it will take up to 21 days and then another 10 for the refund to be issued" Trading standards, solicitor and credit card company for me tomorrow morning. These people should not be allowed to trade in the UK”

Helpful Report

Posted 11 years ago

Thank you for your review. I am sorry to hear of the problems that you have had with your order I have checked and the refund was done on 3rd May back to the card details that you paid with. i apologise for the delay and inconvenience caused in this matter Thanks

Posted 11 years ago

“In december I order an extending hedgecutter and chainsaw which was delivered but since then I have been waiting for the battery to be delivered. If not received soon will be asking for complete refund with compensation why sell something they know will not work. Would they buy a car without wheels”

Helpful Report

Posted 11 years ago

Thank you for your review I have emailed you to ask for a telephone number Thanks

Posted 11 years ago

“I ordered 4 15-LED Motion Sensor Light (2 x LED Sensor Light + 1 FREE). When they arrived the free lights had not been included so I got 4 instead of 6. Of the 4 lights 1 didn't work. I rang to complain and was told it was a packing error and they were now out of stock. They would be sent to me when new stock arrived. For the light that didn't work I was asked to repack it and post it back to them. I complained but was told they would not send out a replacement until they had the broken one back. I finally reminded the woman that the law was quite clear on this matter and they were responsible and they should either replace it or refund my money. They then agreed to refund my money for the broken light. I haven't as yet got my free ones or my refund. They were just trying it on and I will not deal with them again.”

Helpful Report

Posted 11 years ago

Thank you for your recent reply. i apologise for the delay. I can confirm that your refund for the item was done on 29th April back to the details that you paid with. The outstanding items were delayed and will leave in the next 48 - 72 hours Thanks

Posted 11 years ago

“Following my 2 previous reviews, Eckman still failed to address the problem and following my reporting the matter to my Credit Card company, the money was returned to me on the 16th of April. I have also referred the whole matter to Trading Standards who will take whatever action they consider appropriate. This Organisation should not be allowed to trade in this Country and anyone who is seriously considering making a purchase from them cannot say they have not been warned because you could quite conceivably be saying goodbye to your money, at least for a period of time and they are showing all the hallmarks of going 'BUST,. YOU HAVE BEEN WARNED”

Helpful Report

Posted 11 years ago

“Following my previous comments about the order that never materialised,this is a copy of an email that I have sent to Eckman's on Tuesday the 14th of April which reads:- On Friday the 10th of April, I contacted your Company to cancel an order that I had placed with you on the 25th of March because following an email to you and 2 previous phone calls to yourselves and without you responding as you said you would, you have still failed to deliver the goods. The order no was *****. I demanded that you credit my account with the amount that you had deducted from my credit card on the 25th of March which was £213-97, on the same day. I now find out that in the usual efficient and competent manner which I have now come to expect from Eckman, the following day, the 11th of April, you credited my account with £39-99. Who? Why? What? is there a single person in the whole of the complete Organisation capable of doing the job for which they are paid. You still owe me a balance of £173-98. Where is it? i am not in the Business of being a Money Lender and I now consider that you are bordering on theft and deception. You now have 48 hours to correct the damage you have caused or the matter will be referred to the Police. Chris Shyne P.S. Don't even use a 20 foot barge pole”

Helpful Report

Posted 11 years ago

Thank you for your review as per my previous reply I can confirm that the full refund was completed 16th April, the reason for the 39.99 refund was for the battery that we cancelled off your order and the balance of 173.98 was done on the 16th April. I again apologise for the delay and inconvenience caused in this matter and the hassle that you have had with your order

Posted 11 years ago

“I placed an order for a 36v telescopic hedge trimmer and chainsaw on the 25th of March 2015 and £213-97 was charged against my credit card that same day. The web site states delivery would be made within 5 working days. Allowing for holidays I rang the Company after 7 workig days to find out where my order as. Told it had been despatched on the 27th of March and it was on it's way. One week later, I rang again and was told it had been despatched on the 25th and they would chase the Currier, Yodal, and would ring me back. All these calls are on a Premium rate charge. No call was made back to me so I sent an email again asking what was happening. Again, no response to email. Friday, the 10th of April I made the third telephone call and was told that they were still awaiting response from Currier. Told them to cancel the order and credit back my payment and told them to do it the same day. Was told it would take 3-5 days to do this and I then threatened them with Trading Standards. I will now see when the credit is done. I have never experienced such appalling customer service from any company I have ever dealt with and as a former Business owner, my advice is go back to basics and learn how to run a Company properly and remember without customers you will not have a Company and you will be all out of work. DO NOT TOUCH THIS FIRM WITH THE PROVERBIAL 10 FOOT BARGE POLE BECAUSE ALL YOU WILL GET IS GRIEF AND HASSLE. Chris Shyne Oldham”

Helpful Report

Posted 11 years ago

Thank you for your review I am sorry to hear about the problems that you have had with your order. i can confirm that a full refund has been issued for you back to the details that you have paid with. I will do an internal investigation to see what went on with your order

Posted 11 years ago

“I ORDERED A 4 STROKE GARDEN MULTI TOOL ON NOV 22 2014 WAITED NOTHING ARRIVED TOLD IT WAS LOST IN WAREHOUSE WAITED AGAIN 4 WEEKS MUST HAVE SPENT £3 ON PHONE JUST TRYING TO TALK TO SOMEONE AGAIN TOLD THEY WOULD FOLLOW IT UP HEARD NOTHING SO TRIED EMAILING TOLD IT WAS OUT OF STOCK TILL MARCH 23 I GOT A REFUND AND ORDERED AGAIN THINKING I HAD A BETTER CHANCE GETTING ONE,I EMAILED 30 MARCH TOLD IT HAD BEEN SENT OUT AND ALLOW 7 DAYS HERE WE ARE APRIL 10 GOT NOTHING NO ONE SEEMS TO CARE”

Helpful Report

Posted 11 years ago

thank you for taking the time to talk to me today. please leave it with me and I will resolve this for you

Posted 11 years ago

Eckman is rated 1.6 based on 592 reviews