Eckman Reviews

Name: Eckman
Rating: 1.54

1.5 Rating 586 Reviews

12 %

of reviewers recommend Eckman

Company Reviews

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Metrics

1.5

Based on 586 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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Phone:

0203 455 0497

Email:

sales@eckman.co.uk

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered 2 sets of 3 fruit trees (pear/apple/cherry). One cherry tree was replaced twice after they died. The other cherry tree just died after three months of feeble growth. The apple and pear trees are growing but extremely slowly - with the hope of seeing fruit on them in probably ten years - if they do not die. Then we started receiving smutty offerings in mailings from Eckman. Never ever deal with these imposters. I would rate zero or negative 10 if I could.”

Helpful Report

Posted 5 years ago

“Rang Eckman requesting help on Eagle eye glasses clip on and the response I received appalling I could not understand what the man on the phone was saying when I asked him to repeat himself he disconnected me. very rude so I would not recommend any one to buy from this company”

Helpful Report

Posted 5 years ago

“Cobbled stone edging. These flimsy pieces of plastic were advertised as easy to install, no preparation or digging required. Try as we might, we could not push them into the soil and even using a mallet, would not go down sufficiently. When I complained to customer services ( what a misnomer!) no apology was made and I was informed I would have to pay for the return of these useless articles, even though I stated that the description of these articles fell foul of the trades description act and as such I should not have to pay for the return. These are shoddy goods which I would not want to see in my garden. The agent suggested that I could have a courier pick them up for the ridiculous cost of £10, a third of the original price. I shall never use this company again and warn anyone else to think carefully before they spend their money.”

Helpful Report

Posted 5 years ago

“It weighs a ton keep well away unless you are a weight lifter its shocking I got mine 2 years ago I put it together then it would not adjust its height I couldn't lift it up anyway at my time of life I wanted something easy so I did not have to use ladders how wrong I was to get this stay away from it.”

Helpful Report

Posted 5 years ago

“If I could give zero stars I would. I ordered a Lightweight telescopic expanding pole hedge trimmer, which is shown being used by a female, and thought that's just what I need. HOW WRONG I WAS. DO NOT BE FOOLED. I paid extra for next day delivery, it took 3 working days. Immediately I took the top section to compare with my neighbours, who's hedge trimmer I have always considered heavy. The so called lightweight trimmer was substantially heavier. I then looked on the website and it turned out to be the same weight as normal hedge trimmers. Shown being used be big strong men. This is a CON. I immediately telephone and asked for a return pickup and refund. I had to pay a further £10 for a courier pickup, which the so called customer services said could not be for 7 working days. So I waited and in the meantime went onto the Eckman website, were it says "Be the first to post a review". I tried to post an honest review, regarding the weight, and top heaviness of the item. 3 TIMES. No reviews of mine, have appeared on the website. It still says "be the first to post a review. After the item was picked up by courier, 7 working days later, I again telephoned customer services to ask when my refund would be in the bank. I was informed that it takes 7 working days for the item to get back to them. I DO NOT LIVE IN CHINA. I could of driven there in 4-5 hours. I again asked when I would receive my refund, yet again another 7 working days after they receive the item. That is 28 days from requesting a return and refund, to hopefully receiving my refund. In this day and age 28 days for a refund is unacceptable. I have e-mailed the CEO of the company and have had no response. The item I ordered is not as stated. The customer services are not worth the price of a telephone call. The refund policy is appalling. I have had no response from anyone. DO NOT ORDER FROM THIS COMPANY, ESPECIALLY DO NOT ORDER THE LIGHTWEIGHT HEDGE TRIMMER, IF YOU ARE EXPECTING A LIGHTWEIGHT HEDGE TRIMMER, AND WANT A QUICK REFUND. The company has not responded to any of my queries and I have not received a refund.”

Helpful Report

Posted 5 years ago

“Two column fruit tress were dead and the third only sprouted from the top. Very disappointed.”

Helpful Report

Posted 5 years ago

“The blades on my hedge trimmer came apart after using it about six times. E mailed them but did not get a reply..”

Helpful Report

Posted 6 years ago

“Ordered 3 fruit trees but when they arrived 2 were without tap roots just a few weak side roots. They arrived with the roots in a dry bag of sawdust and a few yellow leaves on the stems. I immediately contacted Tina at customer services to say they were not fit for purpose and wanted a refund. I was told that I should plant them as they would grow and when I asked her how can she make the judgement when she could not see them I was told that how they were suppose to look. As an experienced gardener I said I can guarantee they won't grow as they did not have enough roots and I was not prepared to go to the trouble of planting them and then waiting 2 or 3 months to prove I was right. I then asked about their Guarantee to which she replied I could return them but I would have to pay postage as there was nothing wrong with them!! We then went through the same argument of how did she know as she could not see them ....! So the upshot is I paid £5 delivery charges on a £30 item and then another £5.10 to return the items so I have ended up pay £10 for nothing. DO NOT use this firm as the quality is deplorable and the customer care is insulting. They deserve the criticism they receive and I wish that I had found this website before ordering.”

Helpful Report

Posted 6 years ago

“Only one of three lifetime guarantee fruit trees live after a few weeks. No response from customer services. Shocking”

Helpful Report

Posted 6 years ago

“I ordered a leaf blower, the money left my account but the item hadn’t been delivered after 2 weeks. I phoned them up and was told the order reference no. wasn't on their system and was asked to supply evidence of purchase. Then they got in touch and said it had gone to their account department and they would be in touch again. I wasn’t satisfied and asked for the money back, the next day they contacted me to say they could see I’d paid the money and did I still want it or my money back. I’m getting the money back, so unprofessional, funny how they always make the mistakes in their favour you’d never get the goods without paying.”

Helpful Report

Posted 6 years ago

“Far too top heavy when fully extended switch too far down handle the only way I can use it is if I permanently tape the switch on bit dangerous but it is the only way I can use it”

Helpful Report

Posted 6 years ago

“We bought a Coolform air cooler fan a couple of months ago and opted for the adaptor so we wouldn’t have to keep using batteries. The one they sent doesn’t fit the Coolform. We have rung them 3 times and emailed their customer services, needless to say no response by email, each time we’ve rung they tell us the adaptor is out of stock, new stock coming in 7 days. Why send out something that isn’t fit for purpose? And why still advertise the product when you’re allegedly out of stock? From now on we willing be checking customer reviews of companies advertising online. In hindsight we should have been warier of a company that advertises through pop ups. Appalling customer service, please avoid!”

Helpful Report

Posted 6 years ago

“Don't waste money on "next day delivery" In my case a day wasted as well as the extra charge”

Helpful Report

Posted 6 years ago

“A faulty garden vaccum could not be replaced after 5 moths of purchase and I am still awaiting a refuns. I HAVE ALREADY SPENT NEAR £10 IN 0844 PRIUM CHARFES CALLING THEM TO GET ACTION.”

Helpful Report

Posted 6 years ago

“Faulty 2 in 1 hedge trimmer arrived, contacted customer services 9 times with no reply (only available by email) eventually got through by phone to be told that even though this was the first time it was opened and components were missing that as I had purchased it 8 months ago it is out of warranty. Avoid at all costs.”

Helpful Report

Posted 6 years ago

“Very poor customer service. They read and reply to their emails every 2 days or so. The published phone number 0203 455 0497 does not exist. Managed to find another phone number and got a runaround. Waiting for a replacement hedge cutter after mine was collected two weeks ago. (don't know why they couldn't send one at the time! )”

Helpful Report

Posted 6 years ago

“If there was a minus, it would be minus 10 Ordered an item and paid £200+, waited for a confirmation email, after 3 days , nine arrived, so I rang them to be told it’s out of stock, should be in within 72hours and would be despatched asap. One week later, still nothing, I rang again, to be told the same and when I suggested they should be informing there customers of the situation. Was told they had trouble sending out “some” emails, very convenient I would say. I have now cancelled my order and have asked for a refund, what an absolute shambles of a company, would never attempt to purchase from these people again!”

Helpful Report

Posted 6 years ago

“My vacuum leaf machine bag had split and now find that i cannot replace bag which is a shame as the machine was excellent. Only bag available has different fittings. Found customer services no use at all!”

Helpful Report

Posted 7 years ago

“Nothing went wrong its the fact that you advertise the trimmer showing a woman operating the unit at height. I found the unit to heavy to operate for moore than a few minutes before needing to rest. I consider your advert to be deceptive if not a complete falsehood”

Helpful Report

Posted 7 years ago

“Unable to get relacement bag for garden vacuum. Machine is less than three years old but they have changed the fitting from round to square so my machine is now useless. Avoid this company, not helpful at all.”

Helpful Report

Posted 7 years ago

Eckman is rated 1.5 based on 586 reviews