Eckman Reviews

Name: Eckman
Rating: 1.54

1.5 Rating 585 Reviews

12 %

of reviewers recommend Eckman

Company Reviews

Questions

Metrics

1.5

Based on 585 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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Phone:

0203 455 0497

Email:

sales@eckman.co.uk

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After sales service poor. Took over a month to deliver on another occasion. Poor response to emails.”

Helpful Report

Posted 3 years ago

“I purchased a telescopic pole chainsaw, the motor has burnt out and I need new brushes and a holder. I've made several telephone calls and been told to email support @eckman, I've done this three times but cannot get any response. I can only assume that Eckman products are regarded as despsable and not repairable.”

Helpful Report

Posted 3 years ago

“Have taken my money and a month later still have not received water fountain. Have received no reply to my email asking where my product is. I wish I’d read the reviews before! Do not buy from this company!”

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Posted 3 years ago

“Still waiting for order from April, they have taken the money out of my account and have not replied to emails”

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Posted 3 years ago

“Do not bother with this company. Take money but do not send goods or answer enails.”

Helpful Report

Posted 3 years ago

“Items ordered when arrived antibacterial hand gel when they arrived both bottles had leaked so instead of 2x 250 ml only half of the gel in bottles emailed company with photos of the condition of items but over a week ago requesting a replacement still have not had a response very bad service”

Helpful Report

Posted 3 years ago

“I ordered antibacterial hand gel, produced by Wellform, a company in Kent, with 60% alcohol, and received hand gel produced by an unknown company in Cyprus with no mention of alcohol, as far as I could ascertain, not easy to work out as most of the information was in Greek, with just a couple of sentences in English. When I called Eckman to complain, I was told that it contained the same ingredients and that I could email them with a photograph of what I had received and get a second opinion - from them. No bias there, then! I would suggest that this company is avoided.”

Helpful Report

Posted 3 years ago

“I ordered two 80ml sanitiser gels on offer for £7.98, as advertised in a catalogue enclosed with the Guardian Saturday paper. The following day £9.98 was taken from my account. An email from Eckman stated that my order had been despatched and to allow 5-7 days for delivery. The stated tracking did not work. So after 8 days I contacted them again to which they replied to allow up to 21 days for delivery. They reiterated their having despatched the order via Royal Mail. Today, 20th May I received one sanitiser! I have contacted them again to ask when the order delivery would be complete. I am not currently incentivised to use this company again.”

Helpful Report

Posted 4 years ago

“Product arrived in broken bottles, no padding or box at all. Unable to contact as email address not recognised and telephone not answered. Dreadful”

Helpful Report

Posted 4 years ago

“I ordered Hand sanitiser gel 3 weeks ago and was given 4-5 days delivery. I have sent few emails and they chose to ignore it. I wish I knew about their poor reviews and customer service before ordering from them.”

Helpful Report

Posted 4 years ago

“Do not order from this company. I ordered a expandable hose two weeks ago. After charging special delivery expected the item. It has been 2 weeks. No item still. I have spoken to 4 different agents who refuse to offer a refund until the item arrives. I have a tracking number with Yodel who are not answering any emails. No available information on the web to offer an indication. DO NOT BUY FROM THIS COMPANY Ref or758292”

Helpful Report

Posted 4 years ago

“They sold my name and address, so now received requests for money (sorry, donations). Only going to well know outlets from now on.”

Helpful Report

Posted 4 years ago

“Just looked at your advert for the Air Bolt, filled out your form got to the bottom of the form and you have described the product as AIT BOLT. If you can’t get that right...rob”

Helpful Report

Posted 4 years ago

“My mother bought 6 fruit trees and only 2 have survived.She is an experienced gardener and doesnt use the internet.She has written as she understood she would get a replacement but gas heard nothing back.Very disappointing”

Helpful Report

Posted 4 years ago

“Wish I could give them no stars. purchased an item, it would not work. Took them two weeks to send a replacement that did not work either. A month later still no refund. A rotten product from a rotten company.”

Helpful Report

Posted 4 years ago

“Wish I had read Jules review before I bought the telescopic hedge trimmer. I could write my review word for word as to what he said It shows a woman using it: my Husband had a job and he’s young and fit. The strap doesn’t work as you can’t grab the handle. It is soooo heavy. I requested a return authorisation but of course they don’t pay return postage. This is totally false advertising about the product. I will never buy any of their products again I don’t know if it’s worth contacting the CEO as he doesn’t seem to reply or care as yet I can’t find a return service that is not cost inhibitive Looks like it will cost over £20”

Helpful Report

Posted 4 years ago

“Sent cheque for Garden Arch with Gate on 6th July which they cashed in on the 10th. After numerous phone calls, i received the wrong item on 16th August which was then collected on 21st August. The correct item was eventually delivered on the 21st August. It took a lot of perseverance to finally receive my item which in hindsite was of poor quality. What was most annoying was that they didn`t reply to my phone calls nor emails. I will never again use that company.”

Helpful Report

Posted 4 years ago

“Last year I bought 2 Coolform "personal air coolers". They were completely useless.”

Helpful Report

Posted 4 years ago

“The oil of the telescopic hedge trimmer I bought leaks out even when it is stored horizontally. It’s also so heavy I am almost unable to use it”

Helpful Report

Posted 4 years ago

“I bought some garden equipment from Eckman several years ago, and they continue to send catalogues, although I've never bought anything further. Today a catalogue arrived, I took it out of its wrapper and gave it to my 6 year old grandson, who was making a garden collage with cut-up adverts. He said, "What's this, Gran? and I was horrified to see him waving an insert from the catalogue, featuring a very pneumatic lady in G-string and sexualised pose, said to be a porn star, extolling the benefits of some viagra-type tablets which she'd given to her boyfriend. This is totally out of keeping with the general items which they market, and I think it's completely unacceptable to send out this sort of material unless the recipient has asked for it. Suspect the company's poor reputation is catching up with it, and it's struggling to keep afloat?”

Helpful Report

Posted 4 years ago

Eckman is rated 1.5 based on 585 reviews