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Eckman Reviews

1.5 Rating 585 Reviews

12 %

of reviewers recommend Eckman

Company Reviews

1.5

Based on 585 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

Visit Website

Phone:

0203 455 0497

Email:

sales@eckman.co.uk

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’ve purchased an item back on the 30th Dec and paid for next day delivery, We are now on the 24th January and still be arrival. E-Mails ignored, cost of calls extortionate. Top marks to this company for inefficiency abounding. DONT ORDER FROM THESE HALF WITS”

Posted 3 years ago

“As apparently many others I have been disappointed with the total lack of response to my requests for help. My EKELV2 (MK11) garden vac built 10/09/2018, and bought probably a few months after, started to randomly cut out a couple of months ago, despite fairly little usage. I realised that there must have been a loose electrical wire contact and asked Eckman for a suggested solution. Several times. Absolutely no response, so 1) consider whether their products are reliable (I certainly have a view) and 2) once they have your money you're on your own so think twice and then again.”

Posted 3 years ago

“This is I think the Worst Company I have ever tried to deal with. Not only did we have to Cancel the Order but they Charged me £14.50 in phone Charges fir the pleasure. DONT TOUCH THIS COMPANY WITH A BARGE POLE. JT”

Posted 3 years ago

“Unfortunately this is the first time and my last time that I will be ordering from this company, as I have to say that I am deeply disappointed with them! When their leaflet came through my letterbox, I had never heard of this company, and although slightly sceptical, the plants seemed really nice, so I went against my instincts, and ordered some pansies on the 7th December. At the time of writing this review on the 6th January I still had not received them! There was no tracking facility available so I could not track the package, and when I called to try to get to the bottom of it, I couldn't get through for about half an hour. Therefore as a result I decided to cancel my order, and I will not be ordering from them again. I wished that I had done my homework beforehand and read the other reviews before placing the order! Please don't get caught out the way I did!”

Posted 3 years ago

“Very quick to take payment yet don’t send confirmation of order and don’t respond to email chasers.”

Posted 3 years ago

“Load of rubbish .order an item 8 Dec now 14 spent 2 emails requesting where the item was from customer services . No reply getting my money back through credit card . DONT TOUCH THEM WITH A BARG POLE.”

Posted 3 years ago

“Terrible customer service. Ordered three weeks ago. Account debited immediately. Not advised that one item was out of stock so the whole order would not be processed. My emails were ignored. Three phone calls later, was advised not back in stock until next June. Customer service adviser was not very helpful and cut me off when I asked for an email confirmation of my cancellation. Wish I had read the reviews about this company before I ordered. Do not use.”

Posted 3 years ago

“Over charged for hedge trimmer, said additional discount applied at check out, not so. Sent photo of proof regards price. Totally ignored all communication. Would have given no stars if that was an option.”

Posted 3 years ago

“This hedge trimmer is so top heavy it is impossible to use even with the shoulder strap. A total waste of money.”

Posted 3 years ago

“Only giving it one star in order to write review. Never buy from this company!!! Very prompt in taking an order, but if anything is wrong the customer service is abominable. Even if you manage to get through on the phone (which will take determination and at least forty tries), the person on the other end will do nothing to help. I waited months for my order to arrive, was sent the wrong thing, had written reassurances from the customer service via email that customer services on the phone then denied existed, and have decided to cut my losses. Please heed the warnings. You may be lucky (I have no idea how good their products are), but customer service as it is normally understood is an unknown concept to the Eckman company. I wish I had read these reviews before I made my order.”

Posted 3 years ago

“Bought an Electric Weed Cleaner, actually via Home Shopping but with similar poor delivery to other reviewers. There is a wire brush but I used the nylon brush which is quickly wearing away. Eckman customer service did answer my email but only to tell me that replacement brushes are not available. It would appear that once this brush is fully worn the weeder becomes only fit for scrap. An expensive mistake on my part.”

Posted 3 years ago

“BEWARE! Not a good company to deal with at all. They owe me money and are fobbing me off. DO NOT BUY FROM THIS LOT! I bought an extendable hedge trimmer from Eckman, it was reduced. When it arrived, I realised right away it was far too heavy for me to use, and immediately re-parcelled it. I phoned Eckman who arranged a Yodel pickup. I have not received my refund. This was months ago. I have rung Eckman twice, both times I’ve to to hang on the line for ages. The first time I was told they didn’t have the money ‘GoGroupie’ has it, apparently I’d bought it through them. I’ve never heard of them and their name was never mentioned until now. She said she’d tell ‘GoGroupie’ that the trimmer had been returned, and to refund me. All good... But no refund came. I rang again, this time I was told that I would have to contact ‘Go Groupie’ myself, as it was nothing to do with Eckman, they just supplied the trimmer. I cannot contact Gogroupie online as I don’t have a ‘voucher number’. I can’t ring them, I could write to them, but I think I’d get the same response - nothing. I’m only thankful I didn’t buy something even more expensive for them. Go elsewhere. I wish I had.”

Posted 3 years ago

“No conformation of order and order not yet received after :3 weeks not even an answer to my emails.”

Posted 3 years ago

“Ordered and paid £20 for 4 plants including delivery. Stated plants would be despatched within 48 hours. Over three weeks later they arrived by bike box delivery. Four pots one with nothing in and the other three with one inch seedlings. I refused delivery as my neighbours did who had two large boxes of plants delivered at the same time. I phoned the order line and the person who answered said she understood but couldn’t do anything and cut me off. Stay clear of this company.”

Posted 3 years ago

“Bought long reach lightweight telescopic very awkward to use in fact could not use being to heavy im 15 stone item is not as described cost £10 to send back”

Posted 3 years ago

“Ordered on 10th July still not received my product 2nd Sept, I ordered a 20 v battery and charger phone calls cost 25 minute they do not answer any emails they are a complete shambles do not order do yourself a favour.”

Posted 3 years ago

“Beware ! The so called lightweight telescopic hedge trimmer is extremely awkward and heavy to use, when the blade is angled its unwieldy and difficult. It does the job but so,so difficult to use.”

Posted 3 years ago

“I made an order on 22.07.2020. Money taken from my card + an extra £1 on 23.07.2020. Unable to contact Eckman at all. 14.08.20 eventually contacted Customer Service company who said they were servicing several companies. Said could not locate order, order No incorrect etc.etc.etc. 19.08.2020 Cust Serv. still say they cannot locate order. But Eckman have my money !!”

Posted 3 years ago

“Quality of telescopic hedgcutter . NIL.”

Posted 3 years ago

“Do not buy from this company, sold me a leaf collector on next day delivery, when delivery didn't turn up I rang them and they advised they don't have it in stock. Asked for refund, told me they cannot confirm it in writing on an Email!!! So now just have to wait and see”

Posted 3 years ago

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Eckman is rated 1.5 based on 585 reviews