“AVOID this company at all costs!
As someone who books rental cars frequently and has never had any issues before, i was appalled by the service at Economybookings. Unhelpful staff, vague confirmation e-mail that was missing significant information (I was 15mins late to collect my car from the airport and Hertz was closed, turns out it closes at 8pm, and if you book directly with HERTZ they of course tell you this, but not this agency, they don't care - they take your money and run!) they do not have any out office numbers, and have the 'computer says no' mentality.
Encourage anyone to spend thier money elsewhere...”
“I booked a car through Economy Bookings (car was through Alamo). When I arrived after flight delay, Alamo had booked my car and had no other cars available. Although I prepaid for rental, apparently Economy Bookings holds onto money until car is picked up (not something they inform customer of). They have refused to give me a refund or even a credit, even though they did not lose any money...instead the are stealing mine.”
“Booked through EconomyBookings a set up through Europa. When I arrived Europa was going to charge €53 A DAY for insurance. Would accept no credit care or information from my insurance company. Booked somewhere else and asked EconomyBookings for refund. They said at first read the “small print” which as you might expect was written to be confusing for a no -lawyer. Then after a review I posted said sorry and go to the same place I was communication with through the help section of app.
How about the refund and NEVER BOOK EUROPA!!!”
“Ripoff, bait and switch. Showed up to pick up a car at denver airport, with Routes, and they said they couldn’t honor a Colorado drivers license, then they insisted I needed a return ticket. I told them I hadn’t bought a return ticket yet, and the Routes counter refused to rent to me. Then later , after requesting refund, they said I was a no-show, then they said I had a USA address, and they couldn’t honor. A total joke. Stay away from them.”
“I rented a car through Economybookings.com. On returning the car, to the rental company, I discovered a small crack in the rear left light and although I opted for Full Cover with No Excess, the rental company asked me to pay for the damage, Euro 619.50 ( yes Euro 619.50 - which I found to be way too expensive for the light, but I still paid) and they asked me to claim the refund from Economybookings.com, as this was the procedure. So, I did and claimed for reimbursement with Economybookings.com. Although in the email I received when I submitted the claim stated that I receive a reply about my case in 5 to 25 days, 50 days have passed I in spite of sending them several emails, I am still waiting in hope they refund me. This is not a way to conduct a business. I will definitely look elsewhere and avoid Economybookings.com”
“Economy Bookings took a $485.28 part payment for a rental with Europcar. Upon collection of the vehicle Europcar had no record of the part payment and stated that they were in no way affiliated with Economy Bookings. I then had to pay in full for the rental. Economy Bookings is a SCAM.”
“economybookings.com
Support Reference b51013738
I am continually receiving replies from your customer support that my case is still being investigated.
You are keeping all of my money - over $1200 ! Why is that ?
I could understand if a compensation amount was kept for fees - but this was over 10 days rental !!
The rental car company rented out the car we hired and made money - and your company is keeping our money as well !!
After landing at our destination tired and weary after midnight at 2:30am (having been in transit for nearly 30hrs from Sydney, Australia to Mykonos, Greece) we arrived at the car rental office & they didn't have a car to give us !!
How can they still be investigating after over 2 months with the same response every time!!
Hoping customers never have a problem, because the Customer support is non existent and nothing less than an evasion tactic.
*I am Extremely stressed at losing so much money !!”
“Economybooking is an absolute scam. I found a very attractive car rental through their website and paid thee car upfront. It turned out the rental company (Carnext in Miami, FL) required $2,500 of deposit for any rental regardless of the ca class or duration. I then cancel the rental and requested a refund from Economybooking. They sent me a notice receipt regarding my claim three weeks after. It's been five months now and I have never heard from Economybooking since then. No refund.”
“Scam! Dont book with EconomyBookings,3.5months later they still owe me 1500€ from the full car insurance.I sent all the documents for the claim 3.5 months ago, they said in the receipt it would take 10 business days and after emailing them 20times with no reply, calling them 4 times they cant give me any information or phone number of the insurance department.”
“One star is already one too many!!! I booked a car on 1 March and cancelled the same day. I immediately received a confirmation email promising a full refund within 5-21 days. It is now 125 days and more than 12 emails later. Economy are now claiming no-repayment due to Covid-19. My claim and their agreement was before the WHO declared a pandemic on 11 March and unrelated. Shameful. I shall not give up however. I am instigating legal proceedings and intend to publish concerns on as many sites as possible. intend to pursue them by all means possible... I suggest all the hundreds of others who have had similar bad treatment do the same.”
“TO AVOID,
NEVER, NEVER AGAIN
Scammers, liars, thieves.
I booked a ford fiesta 5 doors with economybookings, I received an email confirming a fiat 500 (3 doors).
I call customer service after sending the screenchots of my reservation. And there, the drama, THE SCAM
The 1st advisor told me that someone else took the car and that it is no longer available either I take the fiat 500 or I pay more and I take a ford focus (it was not possible to take the fiat 500).
I had 5 advisers in all. I am told the same thing, either I cancel and I pay the costs or I upgrade and I pay more. and even if it's their fault it's their policy.
After 10 minutes of debate, the guy canceled my reservation without my consent. and hangs up on me. after that my phone number was filtered.
the worst customer service ever. Never seen .”
