“Karen in tocomplaints dealt with my complaint so quickly and resolved it to my satisfaction. She has been amazing throughout and has gone above and beyond to help me. EDF should be proud to have someone like her on their team. I am just so very grateful for all of her help. Amazing customer experience.”
“Spoke to Victoria after receiving a communication stating that my tariff was soon to reach its end. She was very helpful, explained the options and told me what to do as regards going on to a new tariff.”
“I’m at breaking point, EDF took over my supply from Octopus without my knowledge or permission. Now I can’t seem to get rid of them despite asking for my electric to go back to Octopus many times. They are also billing me for an old address I haven’t lived in for over a year. I just don’t know what to do, it’s affecting my health now :,(”
“By been efficent and straight to the point. Ive been charged fornexactly what ive used and been told in clear conversation that any extra usage will be made visible on bills based on meter reads. I have no problem holding my hands up and saying yes ive done wrong but usage is down to customer not the company and bills are the responsibilty of the customer”
“Just had a smart meter fitted yesterday evening, excellent service and a friendly and knowledgeable guy didn't catch his name, can you track him down and thank him.”
“I am a new customer. Used chat to ask a few questions on Saturday afternoon. Was pleased there was someone there and Sandeep was professional and friendly. He answered all my questions. A great introduction to the company.”
“Having used previous energy suppliers we switched to EDF a couple of years ago and have found their service to be so friendly and competitive that we have aga just signed up for another fixed price promise until 2021.
Their app is easy to use, giving opportunities to submit readings and see all bill history etc. And their online chat service is very efficient.”