“I am with Virgin media, When I upgradedmy broadbandthe sent maa sim card from EE which i did not ask for or want, since the Ihave recived invoces from virgin. Averry underhand way to do business, Despite severall phone calls and being assured it has benn resolved, Ihave now recieved a solicitors letter demanding £ 90.51,tried to contact Virgin waste of time”
“EE charged my phone with the wrong amount of data to start (3GB less than the offer). On top of which, you can't call customer service without incurring extra charges for each call you make. This has been an absolute disaster as I have needed customer service numerous times! When I tried to top up my pay as you go, the website was down. I tried using the over the phone top up and that also was incurring problems. I am extremely disappointed with the services and would NOT recommend using this phone company for pay as you go. It is unreliable, inaccurate and way more of a hassle than you are looking for!”
“We have an EE device and every single time we try to top up we spend days trying to do so, it refuses our credit card that we've used before, we go through the online system, speak to someone and always takes days!!! Yes DAYS!! If there was another provider I'd use them. Avoid if you can”
“In the store I went in the sales assistants were extremely pushy and did not listen to customer needs. I was pushed into a contract which I didn't really need. They didn't seem to care about customer service just getting customers into a contract for their commission.
They gave false information around the contract, tried to force me to take out multiple data SIMs even after telling I didn't want two and not fully advised around cancellation period. I think I would have a very good case for a mis-sold contract. As it's a rolling one month contract, I will just cancel and consider myself foolish enough to do business with them.
I have never dealt with EE other than this interaction, but after this I would be very reluctant to use them again.”
“The worst experience ever.as a customer who has been with them for 19 years.when they were first called one to one then t- mobile and now EE.cant believe there customer service.i literally played tennis today.if I was not calling them I was in and out of there store.”
“EE company even not deserve one star, the coverage area is very weak, I bought mini broadband internet and they told me you can cancelled any time so I went to cancell the plan after two months they didn't accepted, my internet plan is 64 G by 30 pound per month for two years contract plan which is so costly, I am new in London and they cheated me, I will never join EE again.”
“Never ever will I renew my contract with EE
Completely lied too about network coverage, internet data and overcharged by a lot.
Putting me on a ridiculous high price plan.
Don't go with them the whole company lies to you.
The customer service is awful having to repeat yourself 5 times and not get anywhere.
Never again!”
“It genuinely amazes me how a company can be so shit. I've been without internet for three weeks now yet I'm still expected to pay my monthly DD. I've had three (extremely rude) engineers visit to assess the problem all of who have no idea what the issue is. Everyday I call and speak to someone new and no one seems to have a bloody clue what is going on or how to solve the issue.
Not once has someone called me to apologise or to try and get to the route of the problem. The only thing they have done is credit the £20 dongle I had to buy with a lousy 10gb of data out of 'GOODWILL'.
The issue still isn't resolved and dealing with this company is a complete and utter joke.
I will forever boycott EE. it's renoun for being shit and now I understand.
SORT IT OUT MAN.”
“EE refused to give me an unlock code despite me paying £750 to get out of my contract, I have gone to Vodafone due to the lack of coverage and constantly dropped calls”
“Please don't make the same mistake I made! Before of the portable wifi device.
First, the store in Westfield told us it was a 2 year contract but we can cancel after one month. When I said the paper, it said minimum commitment is 24 months. When I asked about this they said it was a typo. I was new to the country and I was stupid enough to trust the sales guy.
Anyway, when they wouldn't cancel it, I said fine it's still okay. I would use it instead of unlimited home broadband for a cheaper price. I'll stick it up for 2 years.
Then I moved homes (just 1 hour bus ride away) and the interest doesn't work. Most of the time there is no signal. When we have 1 bar / dot signal, we are celebrating! My email disconnects, and I have to continue to re-sign in until I finally send an email. God help me when I have an attachment.
I don't know what to do. I might actually pay a lawyer because this is completely unfair. I'm paying 800 pounds for 2 years of useless "service". If the lawyer takes anything close to that amount to get me out than I will go ahead.
I really hope no new customers get sucked into 2 year contracts. Always choose lesser time commitment contracts, and I would go as far as to say avoid EE altogether. Because when you have a problem, they will not be there, they will not support you, or make any effort to resolve your problem. It is a gang system. They wrote things in my file that I didn't say. They took what my friend said out of context and put it in my mouth. I don't have a form or report to clearly state my problem.
Finally, even though you have the right to see the manager legally, you will never be able to meet him. He is always on annual leave. And why not with all the money he cheats out of people.”
“EE are a total waste of time they employ people that don't have a clue
Total wasters been with them for 26 years they don't care about there customers”
“Most of the staff are friendly and attentive, however, 1 call that I had with EE was terrible. Arrogant, cocky and rude are just a few of the words that came across my mind during the call. Furthermore, the man on the phone told me that 'EE do not need to tell you that you have to cancel any TV contracts by yourself, and if you fail to do so any charges is your own fault and EE do not have to care'.
Plus the terrible internet is the worst issue, getting 2mb/second when I should be getting 8mb/second is shocking. Do not recommend at all unless you are looking to get screwed over for a year!!!!!”
“I feel completely conned by your Newport, Gwent store. I was misled to believe my bills were higher than they are, I did protest but was told this was correct. They then sold an upgrade package that was sold with a 'free' mini iPad, but is actually costing me £25 per month. This was not clearly explained, otherwise I would have not proceeded with the order. I don't actually need this! I have two iPads already. But was Bamboosled by the freebie. If it wasn't for my poorly little boy, that I was trying to get to. I would have seen through this very clever sales technique. I am now committed to £50.99 per month for a service I do not require. I was not offered any other deal, my needs as a customer were not considered only a quick sale. Unfortunately the store are not prepared to offer any solution. I will be taking my complaint to the ombudsmen, trading standards, the ferret and watchdog. Although they have me by the short and curlies, I will not rest until I expose their unfair sales techniques. I really wished I had gone to Carphone Warehouse a few doors up.”
“bud meaner all of staff even there Coustomer one of this Brance staff start argument with me I feel my self very unsafe and I was intimidated by those staff the start speak both together with me then I runway from the store then I feel my self safe”
