“A shambolic experience from start to finish, and it will be finished when my contract runs its course and I find a new provider. Phone not delivered on the promised day. In trying to sort this the order was cancelled. Numerous phone calls to EE resulted in hollow promises of a free month, countless £5 credits to apply to my account, None of this came to pass. My "personal EE adviser" put the onus on me to prove I had these credits coming. This is when I decided to terminate my relationship with EE.
There must be a number of better providers out there ... save the money paid to Kevin Bacon and provide some decent customer service.”
“Been a customer for over 10 years. Not helpful pick & choose who they want to help, unless you will pay even more money that you already are they refuse to help you! Take take take”
“Terrible customer servixe ive been a member for years and they treat me like dirt im leaving ee for good and telling all my friends and family not too ever go there. I have a huge following on social media so i will be voicing my opinion on their also.”
“Absolutely useless promised service at my home and simply I have no service after many complaints they do not want to know back to Vodafone. Anyone can draw on a map to say they have coverage and say it is computer simulated therefore not guaranteed!!! The service is pretty useless around the rest of the country too never lost so many calls.
Do not go with EE”
“Customer service is lousy. Their claims about the "superfast" 4G is a lie. Where we are for most of the day there in no service.
I'm off to Sky at least they talk to their customers”
“We took 3 business Blackberry phones from EE(from my wife's office which we paid to her workplace to give away to charity) and we are not even EE customers. On the 23rd of May, gave them a call took 30 mins to an hour to get the unlock codes emailed to me, and it didn't work. I gave them a call on Friday the 26th of May, and they say the codes could have expired and they've put in a new request to get them generated. I give them a call on the 30th of May, and they send me 1 new code(which differed by 1 digit and they told me to try the new code ASAP so they dont expire. I did try it the same day and it worked.) Today, the 31st of May, I called them and the lady on the phone Alison first wants to verify my payment(which she can't find). I told her the date and time but she couldn't find it. I gave her the payment reference number but she still couldn't find it. And after all these calls I was told that the codes actually dont expire! But I was requesting for the codes again just to ensure that I had the right ones(since there was a different code for the one I had tried), but the lady wouldn't budge(I dont want to give her name) and she said I had to try them first. Going through all this trouble and spending almost an hour on the phone in the end to be told that they dont really expire plus not being vey helpful to generate a duplicate code just to ensure I had the right ones. Worst customer service”
“EE by gum, they're shite.
Everything, Everywhere? More like Nothing, Nowhere.
Absolutely awful reception and tragic customer service. How they are still going I have no idea. Quite an incredibly tragic attempt at being a provider of anything but stress.
Have I made myself clear?”
“EE by gum, they're shite.
Everything, Everywhere? More like Nothing, Nowhere.
Absolutely awful reception and tragic customer service. How they are still going I have no idea. Quite an incredibly tragic attempt at being a provider of anything but stress.
Have I made myself clear?”
“EE rant time, has anyone else on EE been experiencing a high level of calls being dropped am talking 8/10 calls. Been speaking to EE over a year now with this complaint and still not resolved. Today they told me to take my phone to the EE shop and swap out my sim and put in an employee sim and use that to make calls and see what happens. I am sure the EE guy in the phone had not checked with the store as I can not see anyone giving me there sim when they don't know me. The EE guy says it must be the Phone or the SIM card he is 100% certain. So I say well you just sent me a new sim and it's still doing it. So must be the phone so send me a new one. He says I never said that. Any advice on this matter would be most helpful. Thanks”
“Disgraceful customer services spend a lot of money with ee and get crap from them staff need to change theit attitude and actually listen to the customer .”
“They offer you a DEAL you like grab it cos it wont exist when you follow up to take it. Customer service make no effort to be eligable in their speech, could not understand a word they said. My bill comes in at double the contract price every month - not much longer I am leaving these pizz takers.”
“worst customer service i've ever had not patient or polite, give you slow and worthless advice. Furthermore, there aren't any inconveniences to sign you up to EE, but when it comes to cancelling contract they have a security question which i was not aware of unlike Virgin, who i had before EE, who had no cancelling issues. EE isn't a good provider. They rob you, please save yourself money and time!!!”
“I think everything with this company is wrong they completely rip off people they don't even have a change of mind policy and you can't cancel any contracts also the staff are extremely rude and will shout and argue with you if you try to go against them”
“Won't unlock iPhone I spent 599 on they just don't care about the fact I think that it's a problem that they won't unlock it and told me there is nothing they will do unless I've been with them for 6 months! Ridiculoud”
“appalling your company exsisits, so many hidden fee's within your contracts, should be ashamed how badly you rip people off, i had to swap to vodafone because didn't even use my EE contract phone for a month and you still gave me a bill of £66.59 to pay? pathetic money grabbing waste of space, forever your company policy will be "EE come first, not the customer" where you'll find it should be the other way around, oh well at least i'm happy back with vodafone who know how to run a phone company. thanks for your useless time for a pointless 2 year contract with your rubbish services. J”
“I hate ee right now, the Internet is rubbish, their customer service is powered by idiots who don't know how to keep promises like "I will definitely call you back" I have had numerous engineers out to fix my wifi but it still doesn't work. I also have a phone and tablet which the Internet doesn't work on either . I never had this problem with virgin media!!”
