“waiting over 2 weeks and counting for an insurance claim, the point of an insurance is so i dont pay the full cost of a new phone if anything does happen to my old phone and it gets replaced asap. Ar you guys even open?”
“The issue that I have experienced was: I ordered a Samsung Galaxy Z Fold 4 512gb Beige online under a student discount and I was expecting my new phone to be delivered in brand new conditions. However, despite correctly inputting my address, EE could even get the address wrong, and I did not receive my order until 3 days after the expected delivery date after I went out to chase the DPD van for three blocks.
The nightmare begin then, the phone was not properly packaged, and the seal was broken, despite it clearly stated in the box that I should not accept the phone if the seal was damaged. They did not bother to seal it back and the phone was let loose and some scratches to the phone were discovered.
I then spent the next week or so calling EE everyday, wasted 3 hours each day speaking to different people in different departments and getting different advice. Until I was promised the replacement phone will be sent out and my damaged phone will be picked up. That never happened since they cancelled the replacement delivery with no explanation.
I was frustrated so I went ahead and ordered another device from EE, then pick it up in-store, but just to find out the new delivery has also been opened and the seal was broken.
The entire process is a nightmare, I am getting different advice and is a complete waste of time.”
“Executive Office of CEO Marc Allera.
Phone 0800 9563074
Ask for Martin, Kathleen or Jan
They are tasked with dealing with complaints in a timely manner by Marc”
“I joined EE only 4 days ago and I have received the worst experience so far. Firstly, I was given the wrong plan (SIM only data) when I went to sign up in store. I realised the day after, I couldn't make or receive calls. I pursued to enquire, complain, call you name it, all to no avail. The online live chat service was the worst - after 40mins of waiting for someone to communicate with me, I ended up ending the chat because no one attended to me. None of my complaint emails have been responded to, neither have I received any other correspondence to my query to change and resolve this issue. The only successful communication I had was with tech team who were the ones advising my plan was a data only plan and I needed to speak to 'returns'. Their line was constantly busy and ask to send an email to 'channel.returns@ee.co.uk and a link will be sent back so you can fill in to state the nature of return.......still waiting for that link.
Well, to cut a long story short, I'm going back to my previous provider. Been with them for over 10 years and haven't had such BAD CUSTOMER SERVICE. the only reason I was leaving was because I began to experience network problems (which in fairness, isn't the worst) but it can be frustrating.
In my opinion, EE hasn't fulfilled the standards which I hoped to experience, and I haven't even been with the a week. Please AVOID if you can.”
“Won't provide VAT invoices.
I use EE for business, we only have 1 number on EE so we do not require a business account. We are VAT registered but EE refuse to provide VAT invoices. This is the only company I have ever dealt with to do this.”
“Absolutely s*** !! They are charging me £18 a month for a very poor service. They can't be bothered to help me sort the problem, but instead report me to a credit agency for a delayed monthly payment .”
“Unfortunately I have negative experience with EE - poor customer services where is too many promises but no any action. Also EE doesn't like to provide the receipts to the customers, it is very difficult to get it from them.”
“I hadn't had a smart phone until 2 years ago and went to EE King Edward's Street in Hull because my pay as you go started off as Orange and ended up as EE. The man who served me wasn't at all helpful and quite soon, all the data was used up even though I had done nothing but text. A girl in the shop moved some data from a hard drive I had bought (no one had explained I had an extra 50GB) and I asked about the fact the red colour had vanished. She told me that they could send it to be fixed but they didn't have one to lend me but I could walk to their other store and ask there. They are a phone shop !!! And I walk with a stick. Why couldn't she have rung for me? I went in yesterday after my 2GB of data suddenly vanished. The assistant told me I had 1GB on my contract. I told her I had 2. She told me as I was arguing with her I could leave the store and call the help line. A supervisorcame over. I have 94 days left on my contract and apparently EE don't warn you unless you ask. They won't see me for dust.”
“Went abroad, took all the packages for international minutes etc.
But instead they just fleeced me like never before, unbelievably over £1000 pounds over a period of 3 months.
Customer services is bad enough being in the UK let alone abroad.
Came back and complained to resolve the matter, and were about as useless as a chocolate tea pot. Having been with them for over 12 years, i had no other option but to leave. Then they offered a retention packaged which was pathetically noncompetitive, not that i was going to take it either way.
Avoid them like the Omicron Variant.”
“Terrible they offer you the broadband deal which on confirmation is outrageous in contract. They give you quite a different speeds which had been promised on phone by their CS! Beware”
“I was sold on EE by them apparently having the UK's "best network coverage of 99%". It's a technicality. Yes the network does cover more area however in many of these areas signal strength is very low (1 bar). After traveling around to different areas I've found in most of the places I go I can barely load a webpage due to low signal strength and this isn't what you'd expect for a pricey contract. Will be waiting for mine to expire then switching back to VF because this service isn't acceptable.”
“EE customer service and management team are the worst I have encountered. I have been assisting my daugher to deal with EE due to her being vulnerable. I have found that they They have messed her around by over charging and not sorting phone issues out. She is a vulnerable person who suffers from severe depression yet recently cut of her phone so she was unable to have access to call her gp or mh people. Hey would ot put it on if she paid the amount if money they say she owes despite it being desputed. They also wouldnt cancel her contract until we went to and received a decision grom the ombudsman. Disgusting service, I offered to pay the outstanding amount and someone was due to call me to do this over the phone, they still couldn't manage to call. Due to the breach in the disability act and the awful service, they leave you no option but to take matters further. This company is only interested in one thing MONEY, they care little about how they treat vulnerable people and the state they leave them in.”
“Beware of the trap and make sure your phones are not faulty.
Do not use ee or plusnet. They are as bad as each other. Use Vodafone
I was sold a faulty phone and because I didn't call within the first 30 days, all they can do is repair it. I have been past from pillar to post within ee from person to person. Then past again to Samsung. Samsung repaired it and said keep an eye on it and if problems persist to call ee and ask for a new sim. Ee is now going to repair it because that's all they are offering. They said they would repaired it and if problems persist they will keep repairing it until it gets to the point that they deem it unrepairable. I wouldn't get a like for like phone whilst the phone is sent for repairs and I would be without this phone for a few days at least. I have explained to them that after everything I have had to do, everything I have lost from a hard reset like old whatsapps etc. They don't allow me to move off with another company unless I pay the rest of the contract. I think this is out of order after they accept that the phone is faulty. Beware”
“absolutely horrendous company they continued to charge me for a wi-fi device that was cancelled over 3 years ago even when i cancelled and changed over to o2 i complained and offered me 30 pounds compensation what an insult then when i complained to the manager they then offered me 150 pounds and i was told the offer would be withdrawn if i didn’t accept it shocking i then went to ombudsman who then after investigation said i wouldn’t be getting a penny from them they are a company who continues through covid to charge me !!
and had the cheek to say it’s my fault for not checking also the reception was shocking thank god i left this company shame on you EE!!!!”
“EE put a default on my credit rating after refusing to end my contract of 3 occasions even after it expired. Avoid at all cost.
I moved house and did all that without notifying me. Went to the store in Notting hill and they said they can’t help me.”
“Worst signal I've know I purchased contract sim to find I cannot recieve or make calls from my home and cannot get Internet when outdoors in my area ne21 ime now stuck with a 13 contract on a sim that is a total waist of time”
“Keep getting this messages on my phone they are fixing the network, but somehow the network is getting worse every time I’m getting this messages.
Stop sending this messages your network is clearly not getting any better.”
“4&5G issues often neglected!
When or IF you had reasons to make a Complaint then you have ZERO support !
They promose to call you back in..48h ????
28 days later they will close the complaint -
PLAIN RUBBISH!
I’ve looken into mograting to (believe it or not!) Vodafone… at least they care about their customers (they just became one of the best and highest customer care in the world !)
EE - are bog and , as with all hige corporations you are yet another fooling number NIT A HUMAN BEING, thus naturally careless !!
SHAME EE !!
(P.S. DON’T contact me…about it or reply with your standard (fake!) “apology”
!)”
