“The most digusting Company I have ever dealt with, they sent me a new mobile phone which I did not want, so I sent it back to EE, I did not take out an account, or any sort of package or contract out with them in the slightest, sent phone back with a proof of posting receipt from the post office, weeks later sent me a bill for the phone which I had returned weeks before, I phoned them, and nobody understood what was going on in this Company, next letter another bill, then next a letter from a Dept Collector agency saying I needed to pay the bill or taken to court, I had no phone no contract that I took out with EE, but still wanted to charge me for a phone that was sent back, they eventually said the had received the phone after weeks and weeks, and everything was sorted, that I owed nothing, then a few days ago, they took out a Direct Debit from my Bank Account, & removed £200 from my Bank account, I phoned E E again spoke to another advisor person, ask why they had taken out of my Bank account without my permission this amount of money ,again said it was the phone that I had not send back when I had proof of posting which I took a photo copy of the receipt and sent it to E E, I said where did you get my Bank details from, they said at first "not Sure" then said from BT. I cannot tell you this disgusting, incompudent, dreadful Company they are, DO NOT GO ANYWHERE NEAR THEM, I am having to go to the E E ombusman, to get compensation for the trouble they have caused me.”
“Inefficient and unable to provide a decent service. Very disappointed in the customer care and lack of information provided about transferring to their provider.”
“I pay internet to look at the blue…
I pay internet to look at the blue screen. Since I moved to my latest address my Internet is never working. It s working for one hour and the next 20 minutes is off. I have this problem for 1 year and they are still lying me that they have solutions. I pay for full month but I get only half a month. I m calling them almost every day to fix the issue. Looks like they just click a button and everything is solved. At this moment Internet is off for one hour.”
“Went into branch hoping to sign up. Assistant told us there were no appointments and we were just to leave our number and they would contact us when we could go in. Had travelled 25 miles so could not wait around. Went to other supplier and were seen immediately so signed up with them. Terrible customer service.”
“Most appalling service I have ever had. Several weeks ago I lost my phone. First I rang on Friday the 23rd of Sept and was on hold for an hour, so I gave up.
The next day I rang twice, 30 mins on hold and then 45 mins on hold, then it took over an hour of talking to a guy to get the promise of a new phone. He didnt know anything about the phones he was trying to sell me.
I paid for the phone to arrive on Monday the 26th of sept....no phone arrived...I called... on hold for ages again had to repeat all the same answers to all the same questions and tell them what was going on as it seems nothing was on my account.
Sorry madam new phone will come on wednesday
no phone again.
On thursday they said it has been delivered... but was signed for by someone i dont know... ie stolen... delivered to wrong address? who knows? Call again... answer same questions... no record on my notes.
sorry madam, new phone will be there on Friday... still no phone. On Friday evening I call..long wait on hold, same questions... same no notes on my account. We cannot help you someone will be in touch in next 72 working hours!!!! I mean! Really?!?
By the following Tuesday 4th of October, still no phone.
I get a message saying my phone has been returned to warehouse. I didnt even know it was out for delivery, no emails, or any contact.
I call again Tuesday and they say i have been refunded.... mental! so, a loyal ee customer for years, cant deliver me a new phone and cant be bothered to sort out the problem. Not having a phone affected my work.
so.... a million calls... many let downs and i still have no phone, I have borrowed an old one from my 73 year old father!
DO NOT use EE if you want any kind of customer service. I am disgusted.”
“Pathetic can’t believe it’s only getting worse with EE. Advertising signal strength on top of mountains but can’t make a phone call in my London flat??? Have to walk 5min down the road for a signal. Ducking joke. Shepherds need signal but city dwellers nah duck em”
“My son managed to to build up a bill of nearly £500 for third party charges despite there being a spend cap on the account. Apparently it was the wrong type of spend cap for the type of charges. Because I didn’t ask what was included with the spend cap it’s my fault. I know have to take my case to the ombudsman. EE are a joke, go with a proper provider like Vodafone or O2.”
“RUN, RUN and RUN again. I've been with EE for 5 years but in the last 2 years they've been absolutely rubbish. I have 1 signal line in the house, my data works just when it wants and sometimes it connects to 3G! My broadband is with them as well and my wi-fi signal is rubbish as well. Stay away of EE!”
“1st adviser unhelpful when trying to switch to sim only . 2nd adviser arranged a good deal so I agreed to stay . Nothing happened , called to see where my sim is to be told that the deal I had been promised was not possible. I complained and asked for the call to be listened to ... I missed 2 of the callbacks while at work, and you cannot call them back , waited all day the next day but they never attempted to call me back at all , and the 2 gentlemen I spoke to Mark and Richard did not seem to care . Still awaiting a call back still have not got my sim only deal . TERRIBLE . I have been a customer for over 13 years”
“EE mobile mobile phone company, worst phone company ever. Rude customer service from executive customer complaints management. I purchased a Oppo find X 5 mobile phone on a re contract for 2 years after EE recommend this phone to me. The phone is 3 months old and drops incoming and outgoing calls so either I have to ring the person again or they have to ring me again. The finger print identity only works a day then you have to keep redoing it. The ringer keeps switching off. The phone is a total nightmare.
I phoned EE waited 30 mins to be connected to be told there computers are all down ring back another day, 4 times I tried to get through to there technical center at the end after a 35 minutes wait I got through. After over 1 hour on the phone with them and them confirming there was a fault with the phone.
I was told someone would call me from there complaints department a executive manager.
Today I received a call from what I would say was the most unhelpful and rude person.
I was told my phone would be replaced with a refurbished phone which they could not guarantee might not have have scratches or marks on it and if it was faulty I would have to start the hole procedure over again. If I wasn't happy for this then I should contact Oppo mobile phone company to resolve the issue with them. Or to contact the ombudsman. Take it or leave it that's the only other we will give you.
So I have to take a reconditioned phone that may have problems or might be scratched or marks on it, or contact the phone manufacturers even though I bought the phone from EE or contact the ombudsman.
I said I don't want a phone that could be damaged or not work, when my phone is immaculate in condition but faulty. Why would I except a phone you can't guarantee will not be damaged. I was then told by EE that other was now cancelled and if I'm not happy contact the ombudsman.
So I now have a 3 months old phone which you can't use do to it dropping calls a 2 year contract paying monthly for a faulty phone.
Unbelievable rude company which cons customers.”
“Honestly regret ever joining EE. My bill has gone up 30 quid even with limits and they can't explain it after waiting nearly an hour on the phone to spend another hour being told they need to talk to other ee workers to find out only to be told it'll be sorted in the hour and now 6 hours on it is still there.
Don't bother with them, Three mobile is taking over as number 1 soon anyway.
EE, thank you for absolutely pitiful service and probably the most frustrating interactions of my life.”
“Changed to this company was with BT they have no customer service or a very poor one,waiting times for an advisor is absolutely ridiculous awful wished I'd never went with them”
“Second day with EE, called customer service took over half an hour to get through he couldn't help so I was given another number then the office was closed. Not a good start and I am thinking this might be the shortest contract I've ever had. Gutted! I hope they call me off the back of this and if they don't I will probably go back to Three. I know they aren't from around here but at least they sort stuff...”
“Expensive, capped data on mobile broadband, when they offered unlimited data to business customers. Device failed within a year, they twice accused me of having got their device from a third party supplier, and once I proved them wrong they openly admitted this device wasn't properly supported by their network. Disgusting service, fed a pack of lies from the off, and when I left then they tried to force me to stay one more month. £64 a month for 50gb dats, or unlimited for £26 a month with Three Mobile, tough choice, not. But being accused of lying by them, that is unforgivable! Never again”
“Absolutely appalling connection. I wouldn’t bother unless you want to spend every few days pulling your hair out because your wireless connection isn’t working again. Total waste of time and money”
“New ee SIM - impossible to register. Login to "Myee account" invariably says "invalid details" despite repeated attempts with CORRECT details. Online registration invariably brings message "that didn't work" or "system can't process this information at this time" despite repeated attempts to register with CORRECT information. Try to call 150 - "call not allowed" Ring help number on landline - automated message to "use online registration system". Money I put in to start using ee almost entirely used up in futile attempts to register and actually use ee. Many hours and many ££££ wasted on ee so far. I know I'll never get them back (ee seems to make sure you can't communicate with them) so I've cut my losses and will move back to my old service provider. Hard to believe such complete non service exists in this day. Slick advertising. Abominable service. One star is one too many.”
“It's a shame EE have fallen soo far, have been with them for 10 years now and suddenly all loyality rewards are gone and cant keep my old plan as it was too cheap, I now have to pay £14 more just to keep the rewards i had earned via loyality just because i wanted to change sim and number, all loyality gone so is my custom.”
“Not even worth one star been with EE…
Not even worth one star been with EE for long time and very good customer down graded my price plan phone last year and was told stay on sim price plan and when I upgraded any phone would not need to pay upfront cost and was rude with staff new did not know what she was doing with colleges helping her rude too and said my wait till next year to my contract ends next year august 2023 not happy not paying anything not more take me court long time loyalty customer keep it up EE number 1 in the uk 🇬🇧 that’s a lie keep it up and you won’t have no customers plus with o2 you can get same thing for £30 upfront cost how silly that EE wanted upfront £330 for same phone same everything lol
Date of experience: 09 September 2022”
“I AM UTTERLY DISGUSTED BY THE CUSTOMER SERVICE I HAVE RECEIVED FROM EE. i PAY £270/PM AND EE CAN'T SEND ME OUT A SIM IN 10 DAYS. I HAVE BEEN CUT OFF FROM ALL WITHOUT MY MOBILE NUMBER. THEY HOLDING ME TO A CONTRACT I CAN'T USE. LOST CLIENTS DUE TO THEIR INADEQUACY.. THE STAFF ARE RUDE AND UNHELPFUL. STAY AWAY PEOPLE, STAY AWAY!!! ORANGE WAS GREAT, THEY WERE AMAZING BUT EE REFUSE TO SEND OUT A SIM EVEN THOUGH I AM WILLING TO PAY FOR DPD OR A SERVICE THAT CAN PROVIDE THE MEANS TO DELIVER MY SIM AT A REASONABLE DATE (NOTE, IT HAS BEEN 10 DAYS). GO WITH ANY OTHER PROVIDER!! EE WILL LURE YOOU IN WITH ALL SORTS OF DEALS AND ONCE YOU'RE HOOKED, YOU'RE FRIED!!!!! STAY AWAY PEOPLE... THIS IS COMING FROM A CUSTOMER OF 23 YEARS... THANK YOU ORANGE BUT YOU HAVE FAILED WITH EE..”
