“Never known a company that takes over 30 minutes to answer then cuts you off. Then when you finally get through again after another 30 minutes you get passed pillar to post through different departments waiting at least 20 minutes on each occasion. This is all because they debited two accounts after an house move despite the old account being cancelled on two occasions( they didn't cancel when they should have the first time). Despite admitting this was a fault on their part they clearly have no idea what they are doing. Still not convinced the problem will be rectified and money reimbursed so more than likely will need to ring up again.
Their network is very good but it seems they don't have a clue when it comes to sorting out accounts.”
“Been with EE for over 15 years, went into store with his mobile phone in his name, and they’ve put it in my name, and joined the two number my number with his in my name? Why would they do that got to wait three months now Kyle at ee has been supportive but Jess was awful to deal with, as was Barbara in complaints , and the Blackpool store was hopeless they’ve made this mess I am paying for my fathers phone which I could be paying for ever he has always topped it up and he previously spoken with them, but they don’t understand his lisp, so for some reason they’ve put it in my name. Strange. Scam artists . Don’t sign any with them . Valued customer since orange and T-Mobile I will not be renewing my contract or purchasing a single item from ee again. What’s going to happen in three months time I am told it’s too late? I am basically paying for my phone and my fathers for ever! Don’t go with them extortionate prices aswell compared with Tesco and Vodaphone.”
“Been with EE ,T-Mobile ,Mercury 121 for the past 30 Years.!
Their Customer Service was Absolutely Brilliant those Days
Now After 30 Years with 2 Contracts in place ,they too £80 Extra from my Account from Normal Monthly Payments,
They are Telling me That The System has only Picked up That's after 3 and half Years one of the Contact has NO Calling Minutes on it and ONLY DATA!!!!
Why would we Lie!?
Why would we take a Contact with ONLY DATA and No Minutes with it?
Really Frustrated with this Behaviour and BAD Customer service, is like they Don't give a S....!Anymore?
Don't know if they will Contact me like they said Someone will Call Back?to Resolve situation.
PLEASE EE without your Customer you would not have a Job and Income.
And EE Bosses without your Customers you would not have a Buisness!”
“Avoi avoid. No customer service when they take your pac code. Stay with 02.
They say the uk has a housing crisis but brothels are on every corner. Business in the uk are quick to take your money from your account and the takes five days to give it back. They have even embed prostitute mentality in business worse then prostitutea”
“Please avoid this company. They are the biggest thieves ever. If you try to cancel your contract mid term, they charge you for the remaining tariff and handset. Their customer service is a complete joke. I hope this company losses so much money. Words have power”
“Ordered a phone paid a deposit they took my money told me it would be 2 days till dispatch and a message knowone bothered replying I spoke with EE know one can help”
“Absolutely furious with ee they are rubbish I moved home and had to transfer my address, the new router arrived there was no connection it took four engineers to visit over a course of three weeks to discover the router was faulty. They gave me a good Will gesture of unlimited data and asked me to call in a month to cancel otherwise it would be rolling contact when I called that said everything was good. Then they sent me startents that my acc was outstanding when I called they told me know it was all ok and then disconnected me two months later when I phoned to enquire about connection issues I was told I have not been paying my bill!!!! My direct debits to ee were in place and correct and being paid directly within no payment issues . But they simply disconnected me because the good will gesture they had given me was in fact showing as outstanding payments on my account !!! They do not know what the hell they are doing!!!! customer service is zero !!! Rude and not helpful . They Talk over you with their jargon none has a clue what is happening from one department to another.”
“Scam offer. I upgraded my mobile phone with EE with an enticing offer to return my old phone and in return get £6.00 per month off my monthly bill. So what would have been £50 would be £44 pm. Which sounded like a great offer. In the email from EE with all my details and fees etc, there was a state saying ‘’ we will send you an envelope and all you have to do is pop your phone in it and send it back to us’’ This envelope never arrived. So I rang EE and they advised me to phone a company called ‘Likewise’ and they will send me an envelope. This seemed a bit strange that I had to phone a third party to get a packaging, but either way I did phone them. When speaking to Likewise they said they didn’t have my details and nothing was on their data with my phone number. They then asked me to phone EE and that they would simply resubmit my offer. So I rang EE back and they left me hanging on the phone for ages ummming and ahhing. Between EE and Likewise I was on the phone for an hour and a half plus. In the end I was put through to another person who then said they would send me a package to pop my phone in which is what EE said they were going to do in the first place. I have decided to sell my old phone myself and as soon as this contract ends I will be looking for an alternative network provider. I got suckered.”
“Enfield branch: beware buying a limited 30 day travel sim from EE. We bought one for a two week holiday in Spain last year . At no point were we told in store to cancel this sim on return only purchased for 30 days. The shop were fully aware of our requirements . We were NOT told we must call to cancel on return or sent an email/ text from EE. EE have continued taking payments for the year and will not refund these additional payments to two pensioners . To add insult to injury the sim did not even work and we had to spend several hours in holiday with EE trying to connect to a local network.
When you buy a 30 day sim you assume it is for 30 days only. We were never informed and are very upset and angry at our treatment from EE . We do not recommend . The complaints process is also very poor and deliberately difficult to navigate”
“Dreadful company, now pretending to be BT on the phone when you actually ring BT. The reason? So they can scam you into taking out one of their contracts and fool you into thinking you are changing your BT contract. BT themselves have admitted over the phone that this is a complete scam and said the contract was void and would be cancelled, but EE ignore BT, take zero notice of complaints and send threatening letters demanding you pay them money for the contract they missold you. Fraudsters and thieves. Will be reporting them to Ofcom for attempted theft. Attached is an email pretending they ard looking into your complaint. Believe me, they aren't.”
“I have been charged £146.51.i used their service for 4 weeks I do taxi and lost 184£ form jobs because no internet and I can't accept jobs I cancel contract they didn't charge me cancellation fee but deduct 146.51 from my account.when I speak with them they said it's international call charges from WhatsApp when data not working it's treated as normal international call .plz be aware when u join EE .....”
“EE are absolute garbage!!! Through and through.
Do not go with them. You do not get any internet. The customer services are disgusting absolutely appalling. I cannot emphasise enough. STAY WELL AWAY. The worst mobile network company EVER!! If I could give them minus 10 stars I would. You do not get any internet coverage and when you finally get through to them after a very lobg wait listening to their tacky trashy music they are not in the least bit interested in solving your complaint/problem.”
“Free phone case never turned up liquid to clean phone not a screen protected as stated.
Really not happy I'll be moving my phone contract asa I'm run out.
Stop offering free then it dont come”
“Avoid EE at All Costs – Worst Experience Ever!
I decided to go with EE for broadband and TV since I already had a SIM-only contract with them. It turned out to be the worst decision. I was sold a package at an agreed price, only to be contacted weeks later by a manager saying they couldn't honor it. I wasted over 15 hours on the phone with EE, trying to resolve this. Their response? I could have canceled if I wanted to. By then, I was too busy to deal with the hassle, so I let it go.
Then, when I finally connected the EE router, it didn't work. I spent hours again on the phone, and after 9 days and two technician visits, the issue was finally fixed. By that time, I had already spent over £200 on a 4G router and SIM to ensure I had internet since I work from home.
For all this trouble, they offered me just £30 for mis-selling the package and £6 per day for the internet I didn’t have. After dealing with arrogant, rude, and disrespectful staff, I felt compelled to leave this review. Save yourself the stress and avoid EE entirely!”
“been waiting 45 mn to see the manager. tried to cancel a contract on the same day that i signed . contacted Ee online went to the MK shop on the same day . refused to cancel the contract. spoke To Ee online again was sent to the shop again this is 3 days after i signed and tried to cancel and still not resolve . the unprofessional people . one girl called me babe and U am in my 7O ies . have some respect”
“I've been with EE since 2000, when it was one2one, then T-mobile, then Orange and then EE. I've now suffered such horrendous abuse that I'll change network provider! I called them to ask why the signal isn't that good in my area. Got told we'll send you a new SIM card it should work better. Dude then immediately disconnected my current SIM without telling me!!! I was left with no working phone and that being severely disabled and housebound!
So I called them again. What followed then was worse than a nightmare... one and a half days non-stop on the phone, getting told something else by everybody, lied to like there's no tomorrow, told "you need a new phone I'll put you through to the sales department" - no I don't, phone was working perfectly until the SIM got deactivated! What a scam, deactivating the SIM of a housebound and disabled person and then saying "you need a new phone"!!!
With each new call to them more abuse, by then I received the new SIM but the phone needed to be unlocked to accept the new SIM. EE staff didn't believe me, accused me of lying, accused me of being too stupid to understand anything! I kept saying nothing wrong with the phone, they kept yelling "you need a new phone we can put you through to the sales department" - yeah I bet they would love that but not with me!!!
Everybody told me something else, none of these freaks believed me when I said the phone needs unlocking to accept the new SIM card. Each person I spoke to kept yelling "it doesn't need unlocking it's an Orange phone it can accept an EE SIM card" - no it doesn't, and many others have described the same issue online so no it doesn't!!!
Then one woman said she would get the phone unlocked but can't do so as the website isn't working so she would get the unlocking department to call me. The next woman said no they would email me and I have to divulge my email address. The next dude said it would be one week before the unlocking department calls me. The next person said no they will email not call and it will be within 24 hours.
Due to me repeatedly calling just to get the phone unlocked, the manager got involved - an abusive so and so by the name of Liam who gaslighted me and made me out to be a liar and claimed his staff had done nothing wrong!!!
Then he further told me a bunch of lies, he claimed there's a 99% chance my phone could not be unlocked due to its age. Then he continued with the "you need a new phone"!
None of the previous staff members had mentioned the phone not being able to get unlocked so that was news to me, he continued with his manipulation saying "so what do you do if the phone cannot be unlocked, you will need to get a new phone"! Very abusive that is!
Eventually I receive the email from the unlocking department - phone unlocked so eat your words you weirdo!!!
Phone works just fine so no new phone needed!!!
I'll definitely be changing to another network provider, never been abused that badly before and that's saying something given that I'm disabled and so in hospitals a lot!”
