EFlorist Reviews

Name: EFlorist
Address: Unit 35, Romsey Industrial Estate, Greatbridge Road, Romsey United Kingdom, Romsey
Rating: 3.70

3.7 Rating 12,329 Reviews

67 %

of reviewers recommend EFlorist

3.7

Based on 12,329 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 53%
Accurate And Undamaged Orders	Greater than 50%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	1.2 out of 5

About EFlorist:

eFlorist currently provide flower delivery to any address in the UK. All their flowers are hand delivered by local florists and can be delivered the same day if ordered by 3pm Monday to Saturday.

Visit Website

Phone:

0800 0830 930

Location:

Unit 35, Romsey Industrial Estate, Greatbridge Road, Romsey United Kingdom
Romsey
SO51 0HR

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812

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Have ordered flowers from EFlorist several times for various occasions. The standard of the flowers has been very good and delivery problem free. The offer of free chocolates is an added bonus!”

Helpful Report

Posted 2 years ago

“See attached image of what we recd to what we ordered. Nothing alike apart form the colours I suppose! The flowers were worse than those at petrol station! Deffo not worth the money as your quality is awful!”

EFlorist 1 star review on 28th November 2023

Helpful Report

Posted 2 years ago

“The flowers and gifts arrived separately. Gifts were a day late and flowers three days late. The card was with the flowers, so the recipient didn't know who had sent gifts, from a florist, without flowers or any indication who had sent them. Really embarrassing and very poor service. PLEASE AVOID! They also hand pick good reviews for there website and claim to have a 5 star rating! Pretty scammy.”

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Posted 2 years ago

“Flowers were beautiful. They were delivered in less than 24hours and tracking was really positive. Well done e florist”

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Posted 2 years ago

“when you order there is an extra slightly surprising box that allows you to pay an extra fee for making sure that the flowers arrived on time I did pay this somewhat reluctantly, but the flowers still did not arrive on the right day and as it was a birthday this was a bit of a disaster. disappointed and I doubt I will use e-florist again”

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Posted 2 years ago

“Beautiful rose still going 14days on would trade again thanks xx”

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Posted 2 years ago

“Ordered flowers for family in New Zealand. They arrived quickly and were beautiful”

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Posted 2 years ago

“Lovely flowers 🌸”

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Posted 2 years ago

“Flowers ordered on 12 November for a birthday delivery on 19 November to New Zealand did not arrive. Having finally discovered that to query this with you I had to click on 'submit your ticket'(what does that even mean?)I eventually agreed a replacement with customer services several days ago.This has still not happened (by the night of 27 November in NZ) so I have now asked for an immediate refund. This in no way compensates for the fact I missed my daughter-in law's birthday or the frustration of the countless messages to and from you and her confirming the non-delivery.”

Helpful Report

Posted 2 years ago

“I've been a regular customer of e florist but will never use again. This is due to the intransient and very poor customer service. Which in my opinion based on my experience is not customer focused at all in fact I'd say practically non existent and focused on deflecting problems back to the customer.”

Helpful Report

Posted 2 years ago

“Excellent service delivered on time the recipient was delighted with the flower basket ordering was easy, tracking very good arrived on time and well packed. Very pleased.and am using again.”

Helpful Report

Posted 2 years ago

“Flowers order for anniversary and on date of delivery (a Sunday) still had not received a tracking email so I contacted customer services, waited all day and had no reply. The following day (Monday) waited until 11am and still had no contact from eflorist customer services so contacted them for a second time. I was told that there had been an issue with ‘there system’ and was guaranteed that the flowers would be dispatched with a note explaining the reason for delay. 11am Tuesday and still nothing from eflorist or courier regarding order so for a 3rd time contacted them about this order, the advisor on echat was very blunt and told me that they had decided to issue a full refund . Find this appalling service that a customer had to chase them for order updates on 3 occasions due to lack of communication only to be told that without any discussion with the customer or without the customer being informed a decision was made to issue a refund 3 days after the delivery date and after customer services had given the customer a guarantee that the flowers would be delivered. Attempts to contact the company we made via both email & Live chat. Flower we never delivered see above”

Helpful Report

Posted 2 years ago

“Ordered flowers for a special friends birthday and they did not get them. there was a picture of the bottom half of a door with a box in front but it is not the friends door and try as I might, eflorist say that as they were delivered by amazon it is not their problem. cannot speak to anyone from eflorist about this they will not call me and although I normally use eflorist to send flowers, after losing so much money I shall not be using them again. but as their offices are not too long a drive, I shall be going there to see if there is any one to speak to. I ordered from eflorist NOT amazon and I should not have to chase them to get my money back. I just got an email telling me thank you for using us. I want my money back and this seem the only avenue to contact eflorist. Although I have had good service in the past, I advise anyone to go elsewhere to avoid the worry of the delivery not getting there. I was not aware that amazon was involved and should have been advised”

Helpful Report

Posted 2 years ago

“I ordered flowers from Eflorest for the 1st time a few weeks ago for my sisiter’s special birthday, and I must say she and I were not dissapointed, they were absolutely stunning, absolutely beautifully presented and arrived on her birthday as requested. I will most certainly use them again.”

Helpful Report

Posted 2 years ago

“well, the flowers did not arrive on the date requested. the flowers were found by a farmer worker on the Sunday as the delivery left them outside the farm office. Not the address for delivery. when opened some flower heads where broken off. once again, I hoped and paid for goods and service, all very poor standard. more importantly, I sent an email and I've had NO reply. Also used the Live Chat, which is not worth it”

Helpful Report

Posted 2 years ago

“Absolutely disgusting customer service. Every question I would ask they will send the same words as they never bothered to read my request. Will definitely nor use this company again as they just don’t care! I asked to speak to a manager which they just completely ignore me.”

Helpful Report

Posted 2 years ago

“The service and delivery were excellent, and my friend who received the flowers said they were beautiful, so I will definitely be using you again”

Helpful Report

Posted 2 years ago

“Beautiful flowers delivered to my daughter for a special occasion, arrived on time and processing order online was easy and quick to do will definitely use this site again”

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Posted 2 years ago

“This is the first time I have used EFlorist. The flowers were beautiful, arrived in really lovely condition, on time and have lasted longer than I expected. I shall definitely be using EFlorist again.”

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Posted 2 years ago

“Fast and convenient delivery. Perfect if you’ve forgotten an event and you need to send a gift asap! Lovely selection of flowers. I think the prices are pretty reasonable considering how much other online florist companies can be. I have not experienced needing to return flowers or request a refund.”

Helpful Report

Posted 2 years ago

EFlorist is rated 3.7 based on 12,329 reviews