eGlobal Central Reviews

Name: eGlobal Central
Rating: 1.56

1.6 Rating 424 Reviews

13 %

of reviewers recommend eGlobal Central

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Metrics

1.6

Based on 424 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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eGlobal Central 1 star review on 25th February 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered an iPad Pro and Smart Watch. After 5 days emailed them to see where they were. Got an email back saying watch dispatched but iPad had gone out of stock. Asked for refund on iPad as couldn't give me a time when it would be back in stock. Refunded within 5 Days. Watch arrived in about 3 weeks. Noticed that their UK Site is now closed down.”

Helpful Report

Posted 3 years ago

“This company is based in Hong Kong, which is not clear or apparent from their website. Their 'tracking updates' are pretty nonsensical and take several days to start. For example, here's mine: 82019-10-05 Shipment further connected. 72019-10-04 Your parcel will arrive shortly at the courier depot. 62019-10-03 Shipment is on its way to the local depot. 52019-10-02 Your parcel has arrived at a sort facility. 42019-10-01 Shipment will arrive at courier depot for sorting shortly. 32019-09-30 Shipment is en-route to courier depot. 22019-09-29 In transit. 12019-09-28 The parcel has been picked by the courier; The parcel has left the courier's warehouse. After this diatribe I thought we'd never get the product (a DSLR Camera) and they were just winding the clock down. When, surprisingly, it actually turned up and everything was as ordered (no VAT or Customs to pay either which I was also nervous about). In this instance, they therefore did actually deliver. So, if you do buy from them, I would recommend that you only use a Credit Card, so that you are protected and be prepared for a bit of a saga. If it doesn't come, raise a dispute and pass this to your credit card company BEFORE the transaction goes through on your credit card. Will I be using them again? Well no, but it's not all bad...”

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Posted 4 years ago

“Send genuine item as described but Global Version. However the delivery and dispatching time is very very very slow. you should have a long patience. They will dispatch the item mostly after 10 days and the then arrived to you after another 10 days. You will be very lucky if you get the item in a week after the purchase. 100% recommended but very very slow process. Thanks.”

Helpful Report

Posted 4 years ago

“I've recently received the purchased brand new samsung A6+ black. Delivery was good and quick. I believed that the store is located in Australia, but mobile phone was shipped from Hong Kong. It did not have AU suitable charger (it has for the US socket) so the shop added adaptor. Next I noted that the phone does not have NFC. Then I checked description of the item on the web site - there is nothing mentioned about NFC. Although NFC is optional for A6+, its absence was disappointing. After having used it in a week, I noted no any issues, there were no any pre-installed applications that you can find in some geomarkets. To conclude, since I'd like the gadget that was established for AU, I am not sure that I'll buy anything else in this shop although the item is well working and software updates correctly. The shop did not provide full info about origin of the gadgets they are selling.”

Helpful Report

Posted 5 years ago

“Before buying from eGlobal you should ask yourself whether you're a patient person or someone of a nervous disposition. If the answer is no to either or both of those then here be dragons... Walk away and find your bargain elsewhere. I have a feeling that most of the (negative) reviews on here are from generally impatient people who gave up on the process before it finished. You have to understand that eGlobal is based in Hong Kong. They have a warehouse situated in the UK, but the company is not here. So contact can seem frustratingly limited. When you contact the company, do it through their support email, do not try and open a support ticket because it will never get answered. If you contact them on a Friday, then don't expect a reply until Monday. Hong Kong time is 8 hours ahead. Purchase only via Paypal or credit card, so you can get your money back if you need to. Finally, do use the purchase insurance. I've read reviews of them not replacing lost uninsured items. eGlobal unfortunately use Yodel to deliver their parcels. I ordered a Samsung Galaxy Tab S3 on Black Friday after much researching of eGlobal and a little hand-wringing. I spoke to a couple of people who'd left eGlobal reviews on YouTube. They'd all gotten their stuff, so thought I might as well buy a new Tab S3 for the price it was being sold 2nd hand in most places I looked. So I waited. After a week and a bit I hadn't heard anything about the order, so sent an email enquiring the status. They told me that the Tab S3 had been really popular and they had no stock in their UK warehouse and would have to ship it to the UK. Thought to myself that this was fine... I was prepared for this. Plus it's probably the worst time of the year to make this order. A couple more weeks later I got an email giving me a Yodel tracking number and telling me that Yodel will sort it out in 1-2 working days. I wait 2 days and check the Yodel site. The status reads "Your parcel will soon be with us". I contact Yodel, who tell me they don't have the parcel yet, so send another email to eGlobal. I'm told not to worry and to be patient. Another week goes by and my order has been sitting in the same status on the Yodel page. Another email is sent. eGlobal apologise tell me that they are trying to advance my order and I should expect to see the status change soon. Another week goes by and no change or messages. Yodel are still saying they've not got my order. I'm at the edge of losing my rag by now and send 4 angry emails to them, but it's Friday and I have to wait for the weekend to pass before I get an answer. This leads to this morning when I wake to find a message from eGlobal saying that Yodel have my parcel. I check the page and whoopdeedoo! My parcel is finally at my local depot... Then out for delivery... Then bloody delivered!!! So yes, I have my Tab S3... It's bloody lovely and genuine (International model - Korean). Was very well packed with no signs of package tampering. All came good in the end and I'm happy... BUT it was a stressful few weeks. I made sure I knew what I was getting into before buying but still the experience really tested my normally super-patient self to the extreme. So yeah, buy from eGlobal but be very aware and use some common sense to avoid maximum stress. I made my order 26/11 and didn't get it until 31/12 but did order at the worst time! Wasn't sure how to star this so gave it a 3, but I'd give it a 3.5/5. Item was exactly as described and eGlobal always answered my messages. Happy shopping with eGlobal *crosses fingers hard* ;)”

Helpful Report

Posted 5 years ago

“Genuine product but they can be more honest about the delivery time I ordered a Xiomi mi8 from eGlobal Central UK. The website mentioned 6-8 days of delivery time. However, even until the 20th day, I did not receive my phone. The message in the link they provided for tracking showed the same message each day that said something like "There is some issue and they are working with all parties to resolve it". I sent them a message but to no response. This made me doubt the genuineness of the company. Hence, I also reported to PayPal for the money back. Today I finally received my product. The phone seems great. The box was sealed. I checked the authenticity of the phone and it is a totally genuine product. I give eGlobal Central 3 stars for the good product and deduct 2 stars for the wrong information they have on their website about delivery time.”

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Posted 5 years ago

“This was my second purchase and I had bought Xiaomi max 3. My first purchase experience was good as I received the phone within 7 days. However, there was a problem with a delivery time with second time as it took a lot longer than it was mentioned when you initially purchase. Customer services are poor. I have emailed so many times to the email provided on website but it was only a one response. Yodel was the one who was delivering the item but they had told me initially that they have not received actual phone just paper work they had from eglobal and again eglobal never responded my emails. However, after 2 weeks I received the phone. Phone is brilliant and it was the same case with the first one. Their products are good and i have good experience so far but customer services are poor. I would recommend to use paypal for payments.”

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Posted 5 years ago

“I have purchased two tablets and two mobile phones off this company.Unfortunately the Samsung J7 2017 mobile I bought for my wife has developed a black smudge on the screen level with the on/off button.This phone was bought as a Christmas present for my wife,and after contacting eglobal they do not want to know,saying it has been damaged by us.Just to warn anyone contemplating purchasing an item off this company,you have no statutory rights and no guarantee should a fault arise.”

Helpful Report

Posted 5 years ago

“Very good price for a very good product. Delivery time could be better”

Helpful Report

Posted 6 years ago

eGlobal Central is rated 1.6 based on 424 reviews