eGlobal Central Reviews

Name: eGlobal Central
Rating: 1.56

1.6 Rating 424 Reviews

13 %

of reviewers recommend eGlobal Central

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1.6

Based on 424 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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eGlobal Central 1 star review on 25th February 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After being really excited to buy a xiaomi phone I ordered it on dec 2 and said it would dispatch within 24 hours and up to 72 hours if it was not in stock. when I purchased it said it was in stock, however after waiting 7 days and seeing no tracking I inquired and they said it was not in stock and waiting on the supplier. After reading horrendous reviews about waiting over a month and possible receiving a phone with a imei number that is invalid for the actual manufacturers warranty ( like lots of people have stated ) or possibly receiving a phone that is not as described i wanted to cancel my order. ****If you read the cancellation policies in the fine print there is a link to say to fill out a support ticket to cancel the order-this link was broken when I tried to click it and after some time scrolling around and calling my bank I found the ticked submission box under their contact information. Here is the direct link below to fill out a ticket that I used and seemed to get a reply with https://www.eglobalcentral.com/en_US/contact-us apparently this is the only way you can cancel your order if it is still being processed. To their benefit they did provide me with a refund to my paypal account but -37$ of the total amount. I am unsure if some sort of refund fee paypal charged me? I was under the impression that paypal would refund the full amount and if that is the case then it appears as thought the seller has charged me for a restocking fee on an item they never even had in their possession to begin with. still its a small fee to pay I guess then being stuck with a phone that may not be what is stated in the description”

Helpful Report

Posted 3 years ago

“Delivery times are very long...they ship from Asia trow EU. Deliverry status is not what they show You on the website... My last 2 orders, are a big disspointment. One canceled, one took 6 weeks...Not recomanded if YOU want Fast delivery”

Helpful Report

Posted 3 years ago

“I bought an android phone on 10th May .It took 25 days to be delivered.The instructions were in Bulgarian & the recharger/adapter was missing .I spent 5 weeks e-mailing until on 19t June it was agreed to send me the charger.As no receipt 3weeks later I asked to claim on the Insurance that I paid for. I was told the Insurance did not cover non delivery only covered breakage!!!All subsequent requests were ignored The charger was delivered on 1st Aug ie 83 day late ...Who has time for this frustration .????”

Helpful Report

Posted 3 years ago

“I ordered a phone from them. I didn’t immediately realise that they actually operate from Hong Kong and don’t have a local presence. The site said it was in stock and delivery was in 4-6 working days so I was ok with that even after I realised there weren’t local. From my experience a few notes of warning. The website does not contain a contact number. They have text saying the phones are undergoing maintenance but I think it has been like that forever. There is also a link to submit a support ticket but the link is disabled and doesn’t do anything, 4 days after I ordered I sent an email as to shipping status. 6 days after I ordered I sent an email as to shipping status. 7 days after I ordered they send a response saying they were out of stock and I needed to wait until 11 days after my original order date. This is even though the product remained “in stock” on their website. 15 days after I ordered I sent an email as to shipping status. 16 days after I ordered I sent an email threatening to have my bank reverse the payment. 17 days after I told them I was starting the dispute process unless they promptly provided shipping information. They then cancelled the order and started the refund process. So from my experience: Don’t trust what they tell you in emails. I think they just stall and I guess hope they eventually get the item. You will only be able to contact them by email and then wait and hope they respond Their website is not accurate as far as stock status”

Helpful Report

Posted 4 years ago

“Customer service very poor, never responded to emails, tracking information limited, so you never know where your package is. Only plus point, item eventually did arrive, but not without its frustrations. So only use if you have no time scales!”

Helpful Report

Posted 4 years ago

“The Samsung A7 phone is fantastic, very nice and performs just like the descriptions of it. It is very powerful, quick, great storage and looks big and nice, the blue at the back looks brighter and nicer under better lights. A super smartphone for a lower price than normal. However, my phone took 6 WEEKS to arrive, when it should of been 6 days. There was little and poor communication, hardly responding to emails, when they did it was generic and not useful. There is no option to call them regarding orders, the tracking updates are lies and deceptive, and the link to live chat and to cancel does not work. Order from another company unless you do not want to have your item delivered immediately and can wait many weeks with little communication.”

Helpful Report

Posted 5 years ago

“Chooses eGlobal because of the price, but the delivery gave me a lot of problems, and I was not able to contact the courier directly. Result: received the poroduct after about a month. Surely better paying something more to Amazon or Eprice. ma la consegna mi ha creato moltissimi problemi.”

Helpful Report

Posted 5 years ago

“Cheap is their only feature. I’ve already written feedback to them before being prompted to write this review. I received no response from that - which is about two weeks ago - and I did raise serious concerns in the spirit of trying to give constructive criticism. Being as charitable as I can, I might assume there is no one on their end who is able to effectively communicate in English - there’s no evidence anyone can because the only communications I had were in the from of stock replies/information which were on the whole pretty vague and unhelpful. Where to start? The buying process itself is not so slick - I had to reregister with a second email to process the order that I’d made, the clearest indication my second attempt was successful was the funds going from my bank account. Then the statements of progress on the order which come eventually. "Your order is being processed”. “You order is being picked”. “Your order is being picked by the courier” and son on… with no indication as to where any of this is going on. While the goods were in transit, I’d no idea which country they were in - whether still in Hong Kong, en route or in the UK. The whole process took about twelve days - which was a bit longer than the turnaround they promised, but it wouldn’t have been a problem if I had some sort of clear expectation. I just got repeat emails telling me their expected turnaround time which was fulfilled in time from the date of processing - it’s just the date of processes sing took around a week from the order being placed. They did notify me [the courier which was DPD] the day they were due to be delivered - at my work address. My hear immediately sank when I saw who the courier was. I’d had something due via them the week before and it seems they expend little or no effort in attempting to deliver to business addresses - I had to make a thirty-odd mile round trip to their depot the week before to pick up my goods. Having ordered going on for £1700 worth of gear from Eglobal, I was waiting downstairs at the door for the duration of the hour delivery slot window. Toward the end of that time I received a text from DPD advising me the goods had been dropped off - at an address two roads away parallel. It turns out it was at some random sweet shop which I eventually found by trial and error [only one of the premises on this high street actually had a number on the door and it wasn’t the shop in question]. It turns out DPD do this quite regularly. Another thing not mentioned in any of their advertising is that you’re likely to get manuals in Chinese and not only that, if you’re buying a camera, it’s likely that the menu system will also be set to Chinese. It can of course be reset, but you can’t find out how to do that from the manual unless you can understand Pinyin [Chinese letter forms]. A web search and an eye for the symbols worked it out. In the end I got my goods, I saved a few quid, but customer care is next to zero. In fact the lens cleaning kit promised wasn’t in the package - not a big deal, but I did flag this in the email I sent them, which has never been responded to. Heaven help me if I need to contact them over a warranty issue. In the end it comes down to how important the savings are to you - I’d suggest unless it’s very important, you can save yourself some stress by going virtually anywhere else. Eglobal is not a scam - I did receive all the items I ordered [without the ‘free gift’] but it wasn’t a very positive experience other than the price.”

Helpful Report

Posted 5 years ago

“Camara quite working. Canon powershot xs620 hs. Had it 11 months, sent to canon for repair. They replied that it was in a counterfit case, was out of warrinty, and sand was inside the lens. Camara was new and never near any sand.”

Helpful Report

Posted 6 years ago

“I orderd an item 7 weeks ago and still dont have it. they are scammers”

Helpful Report

Posted 6 years ago

eGlobal Central is rated 1.6 based on 424 reviews