“I’ve loved the ehp sales in the past but have found this sale was lacking.
You advertised $2 can which I have previously brought, there were no $2 can until at least a week after the sale started(dare I say after a lot of complaints) and then you had limited flavors.
I really hope the next time you have your sales and advertise $2 can that you actually have $2 cans in all the flavors not just the ones that don’t sell.”
“Great aupport very polite and helpful answering my queries and worrie’s great products and sale, after retiring from been a professional rugby player then my twin brother passing well still playing pro rugby I’ve found motivation hard, but these products have give me the buzz to get up and get it again consistently, the team was awsome after I got anxious I’d lost the products in the post they did all the work of finding and re assuring me great job ehp you are legends !! Jonathan walker”
“I ordered twice during the Black Friday sale and the first order came in 5 days which is amazing given how popular the brand is still waiting on the second order to arrive”
“Postage was very slow and I did contact customer support for update on order and never got a reply also chat bubble on website is gone so where is customer service is none ?”
“Ordered online to be delivered to my Po Box, Ordered went through no issuses.
I get a phone call from the courier delivery company. Sorrywe dont deliver to Po boxes,
What a pain in the backside. Ive had itdelivered to my Po Box before,
If this is the casegoing forward, Thatll be my last order,
In the end I had to pick up from the courier service because they couldnt name a time or even a window of time for the delivery
Update. Forgot my last issue with site.
They do now in 2026 delivery to Po boxes however somehow during checkout the system decided to send it to an old address also a Po box but over an hour away from where I live. I contacted the site who said the address couldn't be changed. After saying id cancel the payment they then changed the shipping address but it still went to the wrong address. Ffs how hard is it to get it right.”
Hi David, We’re really sorry for the hassle with the delivery to your PO Box. It’s frustrating when a delivery method you’ve used before isn’t supported this time. Nonetheless, we are pleased you were able to retrieve the order :)
Hi there, We’re really sorry to hear your box arrived opened and without the free samples. That isn’t the experience we want for our customers. The team have reached out to get you sorted. If you have any questions, we're here to help.
Hey, We’re really sorry to hear about the delays and poor communication you’ve experienced. That isn’t the experience we want for our customers. We appreciate you for being a long-time customer of EHPlabs. The previous orders were processed faster, it is during sales periods where dispatch times are delayed. Apologies for the inconvenience.
“I'm not sure why you would ask for a review when the order has dispatched. I have not recieved the order yet, it has only just been dispatched after chasing EHP. I made the order on 16 November with what I thought was a five day turn-around. When this time frame had been missed I asked for a refund and was told it was "processed" so they couldn't refund me. On 1 December I still hadn't heard anything so I insisted on a refund. I got no response this time but miraculously a dispatch notification appeared.”
Hi Kelly-Ann, We’re really sorry to hear about the delay and the lack of communication. That’s not the experience we want for our customers. Black Friday Sale orders estimated dispatch times were up to 14 working days. We understand you received a confirmation email stating the shipping would take 5 working days, which does apply to orders outside of the sale. Apologies for the inconvenience.
Hi there,
Thanks for taking the time to leave a review. We’re sorry to hear about the slow dispatch. Orders during sale periods can take longer, but we’re working to speed things up.
