Hi there, We’re really sorry to hear your box arrived opened and without the free samples. That isn’t the experience we want for our customers. The team have reached out to get you sorted. If you have any questions, we're here to help.
Hey, We’re really sorry to hear about the delays and poor communication you’ve experienced. That isn’t the experience we want for our customers. We appreciate you for being a long-time customer of EHPlabs. The previous orders were processed faster, it is during sales periods where dispatch times are delayed. Apologies for the inconvenience.
“I'm not sure why you would ask for a review when the order has dispatched. I have not recieved the order yet, it has only just been dispatched after chasing EHP. I made the order on 16 November with what I thought was a five day turn-around. When this time frame had been missed I asked for a refund and was told it was "processed" so they couldn't refund me. On 1 December I still hadn't heard anything so I insisted on a refund. I got no response this time but miraculously a dispatch notification appeared.”
Hi Kelly-Ann, We’re really sorry to hear about the delay and the lack of communication. That’s not the experience we want for our customers. Black Friday Sale orders estimated dispatch times were up to 14 working days. We understand you received a confirmation email stating the shipping would take 5 working days, which does apply to orders outside of the sale. Apologies for the inconvenience.
Hey Janelle, Thanks for taking the time to leave a review. Response times usually take 24-48 hours and during Black Friday Sale, may take longer. We can see that your initial email has been less than 48 hours, and our support team has responded to you. If you have any questions, they're there to help.
Hi Prabesg, We’re really sorry to hear you haven’t received your order after a month. Shipments during the Black Friday Sale will take longer than usual, however, we a pleased to see your order has been shipped and the support team have reached out with the tracking information. If you have any questions, we're here to help.
Hi there,
We’re sorry to hear about the inconsistent information and frustration with updating your address. This isn’t the experience we want for you. The support team have been in contact. If you have any questions, don't hesitate to reach out.
“I’ve shopped a few times but I’m so over how long it takes for you to ship out anything literally I’m writing this review and not even received my product that I ordered on the 15 November.. contacted CS all I got was I’m so sorry will rush shipment. Only just got notified that been shipped on the first of Dec .. pathetic do better .. will be last time I order .. unhappy customer”
Hi Vaz,
We’re really sorry for the delay and understand how frustrating this has been. Shipments can take longer than usual, especially during peak times. Customers were made aware of the estimated shipping times of Black Friday orders on the website. We are happy to know that you received the order :)
“I ordered 11/11/25
I still haven’t received it .
Email from you to confirm my order ,
Then finally another email to say there are delays
I have had to buy other stock else where .
Not happy with your service at all .
Looking into finding another company to buy from !!!
Still haven’t received my products”
Hi Jennifer, We’re really sorry for the delays and the trouble you’ve experienced. We understand you’ve been waiting a while. Shipment times for Black Friday orders will take longer than normal, however, your order has been shipped and the tracking information has been sent to your email. If you have any questions, we’re here to help and want to make this right.
“Ordered a few tubs of oxyshred. They arrived 1/12/25 and the best before date on one of the tubs is 01/01/2026. Literally one month… to use something that is 60 servings. Extremely disappointing”
“Horrific service. Over two weeks and my order isn't dispatched. Customer service unhelpful. Provided two different (contradictory) order statuses. Was told my issue would be escalated and a manager would contact me, however 4 days later and no contact. No response via email. Would not order from here. Exceptionally poor experience.”
Hi Rhett,
We’re really sorry to hear about the delays and the lack of response you’ve experienced. We have a high volume of tickets where response times are delayed. With that said, we are pleased the team have been in contact with you to resolve the issue :)
“Ordered 2 separate order within space of few minutes one of orders I could track other order had no information what so ever reached out and advised them of this were shocked to why and advised fault on their end also received 2 less products I had ordered still hasn’t been rectified as of yet.
Also stated will get a confirmation email within 5 days of my order and didn’t & I had to chase them up on what’s happening”
Hi Drilon, Apologies for the confusion and the issues with your orders. That isn’t the experience we want for you. We are pleased that the support team have been in touch to resolve the issue. If you have any questions, don't hesitate to reach out.
“My ordering experience was absolutely appalling! From no response to my emails chasing my delivery to having my order repeatedly cancelled and reordered… pushing my delivery back even further! It took a month for someone to actually look into the problem and refer me to a specialist team. After a MONTH of still not having my order shipped, I ended up cancelling it and getting a refund. I was out of pocket having to buy products from another supplier because I was waiting for my order.
I will never order from this company again and have now switched to Muscle Nation for all my supp supplies.
For such a large company, the ordering process and customer service was dismal to say the least. And there isn’t even a phone number you can call to speak to anyone. If there is a number you can’t find it anywhere. This seriously needs to be sorted out. You have lost a customer that was spending over $400 on products.”
Hi Christy, We’re really sorry to hear about the repeated delays and the impact it had on your plans. That isn’t the experience we want for our customers. We are happy that the issue got resolved in the end. Again, apologies for the frustration this caused. We value your business and would like to restore your trust if you would like to use our products in future, please reach out to us and we'll have a discount for you.
“Received my order… had to put my hydration sachets in the bin as they were hard and clumpy and couldn’t use them . Sent multiple emails about the issue and have had no reply”
Hi there, we’re really sorry to hear your hydration sachets arrived hard and clumpy and that you haven’t gotten a reply yet. That’s not the experience we want for you. We are pleased to see that the support team have been in touch with you to resolve this issue. If you have any questions, don't hesitate to reach out.
“Absolutely disgusting and upset with my experience. I needed assistance with an order, where the wrong address was andded. and I was practically refused help or not even offered a solution. Was my first time ordering with you guys and I will definitely not be coming back.”
Hi Anastasia, We’re really sorry to hear about the issues with your order and the trouble with the address. This isn’t the experience we want for you. To clarify, our support team specified that your order was already handed over to the courier by the time we received your message and was unable to change the order at that stage. I can see the package has been delivered, feel free to message the team back to arrange a return.
Hi there, we're really sorry to hear that your order took longer than expected to arrive. We understand how frustrating delays can be, especially when you're excited to receive your items. Your feedback is valued, and we will work on improving our shipping processes. If there's anything else we can assist you with, please don’t hesitate to reach out!
“Over 12 days to get a order RIGHT
VERY DISAPPOINTED.
Communication was very poor. Items were out of stock but I wasn’t informed got in contact twice to hear the same answer which didn’t solve anything. Finally Juan got in contact and resolved it.
Thanks Juan I really appreciate it”
Hi Joseph, thank you for sharing your experience with us. We sincerely apologise for the delays and the poor communication you faced regarding your order. It's understandably frustrating to wait without clear updates. We're glad to hear that our member of staff was ultimately able to assist you, and we appreciate your patience throughout this process. Your feedback is crucial for us to improve our services moving forward. If you need anything else, please feel free to reach out!
Hi Matthew, thank you for your feedback! We sincerely apologize for the long wait and the lack of communication regarding your order. We completely understand how frustrating it can be to have to reach out multiple times for updates. We appreciate your patience and are actively working on improving our systems to prevent this from happening in the future. If there's anything else we can assist you with, please let us know!
“I placed an order online on the 1st of October. It took numerous emails from me to get a reply about where my order was, only to find out that half of it was out of stock. I had to follow up multiple times myself, and after all that, I was only offered a $20 voucher for the inconvenience.
I would have expected a company like this to have systems in place to prevent situations like this. If an item is out of stock, customers should be notified straight away and offered an alternative — not left waiting 17 days and having to chase it up themselves.
Overall, it was a pretty disappointing experience.”
Hi Nicholas, thank you for your feedback! We're truly sorry to hear about the delays and the lack of communication regarding your order. We completely understand how disappointing this experience has been for you. Your comments are invaluable as we work on improving our systems to better inform our customers and streamline the ordering process. We appreciate your patience and are here to help if you have any further concerns.
“Flavour was awful to the point I won’t drink it. Emailed support and was told to try another flavour as everyone’s tastebuds are different. Disappointed and will obviously not reorder”
Hi Dan, We’re really sorry to hear that the flavor didn’t meet your expectations. We appreciate your feedback and understand that tastes can vary so much. If you'd be open to trying a different flavor in the future, we’d love to help find something you enjoy more.
