“no replacement parts for a broken door handle. the washing machine is less than three years old and has to go to landfil. it shouldn't be legal for a comany in 2024 to have such poor replacement parts after care and should be fined for contributing to environmental waste - terrible company”
“Very poor performance,takes a long time to ignite and heat, food cooks quicker on one side. I have 2 of these oven and they are both the same. Only 1 tray supplied even though I had photos of 2 on original order but its hard to communicate with company”
“Looks nice, but rubbish quality. Wish I’d spent a bit more on something better.
Parts dept useless as well. Engineer promised a new inside door tray when he came to repair last August as it just broke in my hand. Still waiting in January to be told it doesn’t exist and was never ordered.”
“Bought a dishwasher. Was delivered without the fitting kit. Then the tablet dispenser broke and finally the element went - all working 7 months of 3 uses a week. Poor quality product with worse quality customer service.”
“So I have an Electriq Cooker Hood and the fan has failed. Just been advised that the replacement part is not available and they have no idea when it will be available.
The solution buy a new Cooker Hood from a different manufacturer/distributor (Electricq are not a manufacturer)”
“Terrible company to deal with! After sales the worst ever after they messed up my order. Nearly 4 weeks later they haven't resolved their mistake. Do not buy from them!”
“Terrible product and even worse customer care.
Bought an aircon unit, the fan stopped working and it’s out of warranty. Was told a repair would be £200 to £300 yet a new unit is around £300. I said that was disgraceful for a repair cost as only the fan isn’t working. I was told to contact a local person to see if they can fix it and nothing they can do. They won’t even sell me any replacement parts so I can’t fix it regardless. Avoid this brand and appliances direct company.”
“Machine packed up when it just came out of warranty. Company were not interested in helping in anyway at all. I was told to go to checkatrade.com to find a technician. Rubbish company, rubbish customer service and rubbish product”
“Bought an aircon unit sf12000 from appliances direct in April expecting a hot summer wishful thinking on the odd time it has been warm have been unable to use it as it makes a horrendous noise and the oscillating motion does t work Ive been battling for a return and swap to no avail so far
Actually bought two of these I’m hoping not to have the same issues with the other :(
Support has been abysmal so far
Started the support in July avoid
Ps this is t a portable machine if you have to remove the wheels and out it up high for proper venting ….”
“I live in a Park Home which was connected to Natural Gas in 2018/19. The new gas hob from Electriq in my home was supplied by Happy Energy and installed in March 2019. Yesterday 26 July 2023 I had a Government notice via the Park Home office to let me and other residents know that a number of supplied in 2018/19 hobs had to be recalled; to stop using them immediately because they are deemed to be too dangerous! I noticed two faults the day I began to use it. Not to be recommended.”
“Avoid this oven and Appliances Direct. Now that it just outside of the warranty then they aren't interested. I am assuming that the thermocouple has failed. The gas comes on ok but won't stop on. I have tried various independent parts suppliers but with no luck.”
“i HAVE REQUESTED A MANUAL FOR MY FRIDGE/FREEZER IN ORDER THAT I CAN CHANGE THE INSIDE FRIDGE LIGHT... I HAVE WRITTEN A MINIMUM OF 5 FIVE TIMES AND HAVE NOT HAD THE COURTESY OF A RESPONSE.
my ElectriQ 155 Litre 50/50 Freestanding Fridge/Freezer. The light is not working inside the fridge and I need to know how to change the bulb. Could you please forward perhaps a pdf manual to the above email address. This was purchased via Appliance Direct
Invoice No: 78873994”
“Gone through 3 ovens, lasting between 1 year - 1.5 years a time. Every oven has had the heating element break, unbelievable and so horrendous for the environment. Given up with warranty and getting a different brand. No one can repair this brand so not worth using them.”
“Bought what I thought was my dream cooker but one oven gets soooo hot on a low setting the other has to be turned up to max to even cook anything. So disappointed and like others wish I had read reviews”
“Wish I’d read the reviews below before buying from you as my experience with after sales has been horrendous. Obviously you are not interested in keeping any of the appliances going.😡”
