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END. Reviews

1.8 Rating 225 Reviews
19 %
of reviewers recommend END.
1.8
Based on 225 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 33%
Accurate And Undamaged Orders
Greater than 83%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.3 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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END. 1 star review on 22nd April 2024
AV
END. 1 star review on 22nd April 2024
AV
END. 1 star review on 22nd April 2024
AV
END. 1 star review on 22nd April 2024
AV
END. 1 star review on 22nd April 2024
AV
END. 1 star review on 22nd April 2024
AV
END. 1 star review on 22nd April 2024
AV
25
Anonymous
Anonymous  // 01/01/2019
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Helpful Report
Posted 7 months ago
Nice clothes but horrible return policy. If you're in the US, I'd recommend looking elsewhere; they don't help you with the return process at all - you need to take care of all the forms and costs associated with it. Would easily give this a 5 star if this process was automated like other brands manage to in this day in age. Having to take care of this yourself in 2024 feels so outdated and honestly, is probably designed to be hard for a reason by END...
Helpful Report
Posted 8 months ago
I used to order from END consistently with no problems but their customer service and accountability has become horrendous. They shipped a large order of clothing earlier this year to my address in the US and did NOTHING when the shipment was stolen! I had specifically asked for the shipment to require a signature but someone signed the wrong name and END did nothing to help and effectively told me to shut up and take the loss. For a customer who had spent thousands of dollars over the years, what a way to repay loyalty! The clothes are correct but I would not want to deal with their customer service ever again and would rather buy from any other online outlet who treat their customers with respect. And after all this? They suspended my account instead of handling this with decency or accountability!! Laughable
Helpful Report
Posted 2 years ago
Received my off white T-shirt, tags were already broken off and looked like it had been worn . Customer care said I had to pay to return it for these issues . Very poor customer care
Helpful Report
Posted 5 years ago
My whole experience with END. was extremely disappointing. I ordered a pair of shoes online, but accidentally ordered the incorrect size, (as they were labelled with the UK sizing- not US.) I emailed them immediately, as it was an innocent mistake, hoping they could rectify the issue. I explained my difficult situation, but customer service showed no compassion and were extremely unhelpful. I ended up having to return the shoes at my own expense of $45 AUD! What I thought was a bargain $149 ended up costing me $199 and a whole lot of time and STRESS! I asked if they could subsidise part of the return fee, or offer a discount code for a future purchase, staff were rude and I was blatantly refused. Considering most online stores offer free returns, I thought this customer service was outrageous. I definitely wont be ordering from them again- its much safer to order from a place that offers free returns/ or buy in store- as you never know the exact fit/colour/style when buying online!
Helpful Report
Posted 6 years ago
Ordered a HAY mirror and 3 other small items, 2 weeks later when I received the item the mirror was missing, was told they’d follow up, two weeks later no response. I followed up and still waiting for a response 4 days since my last email. $80 Australian dollars down the drain.
Helpful Report
Posted 6 years ago
END. is rated 1.8 based on 225 reviews