END. Reviews

Name: END.
Rating: 1.76

1.8 Rating 244 Reviews

18 %

of reviewers recommend END.

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1.8

Based on 244 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Live Chat

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Extremely unreliable. I've ordered 2 pairs of trainers. As I was worried it might get lost I redirected it to parcel shop. Unfortunately in the box I found only one of the trainers. Either DPD or END. has got the other one. I've contacted them straight away, sending an email and chatting with their ENZO AI while was still working. Since 4 days it stopped. So far haven't receive any news from End. and there's no way to contact them. Apparently I'm not the only customer complaining about missing items from the order”

Helpful Report

Posted 6 days ago

“I rarely leave negative reviews, but I feel other customers should be aware of my experience. I ordered four pairs of shoes from END Clothing but received only three. The packing slip inside the parcel listed all four pairs, yet one pair, worth £78, was missing. I reported the issue immediately after opening the parcel. Within minutes, I was informed that an investigation had already concluded that all four pairs had been packed correctly. I accepted that END were entitled to investigate, but I was disappointed by how my concerns were handled. Since then, I have contacted DPD, reported the matter to the Metropolitan Police (following END's advice), and repeatedly asked END for clarification and supporting evidence. Despite my efforts, I was simply told the investigation would not be reopened and that no further assistance would be provided. This review is not about the missing item alone—it's about the customer service. As a customer, I expected my concerns to be properly considered and for there to be meaningful communication throughout the process. Instead, I was left feeling unheard despite providing information and making every reasonable effort to resolve the matter. I hope no one else has to go through a similar experience, and I sincerely hope END reviews how it handles customers when genuine delivery disputes arise.”

Helpful Report

Posted 2 weeks ago

“This company is the worst company ever. Do not ever buy from this company . They have the worst customer service. My order has been sitting in customs for over a week despite me ordering with expedited shipping. To this day still no update with fed ex from this company due to their incompetency. This is by far the worst experience I have ever had. Fed ex stated they will be sending the product back to the shipper due to them not complying. I pray for anyone to never order from this company ever.”

Helpful Report

Posted 1 month ago

“I placed an order on the 9th of June for 2 items totalling £187 (order #1410849346): - Edwin Regular Straight — £105 - Universal Works Wool Fleece Zip Bomber — £82 The parcel arrived on the 14th of June in perfect condition, no damage, seal completely intact. I have photos to prove this. However, when I opened it, only one item was inside. The Edwin Regular Straight (£105) was missing. I contacted customer service immediately and shared my photos. After a few days, they came back saying their warehouse confirmed the item was packed correctly and the courier confirmed the parcel weight was consistent throughout transit. Their advice to me? Contact the police. And frankly, what exactly is the police supposed to do in this case? They are already stretched in terms of time and budget and cannot even fully support more serious crimes. Asking me to file a police report for a missing item from an online order is, with all due respect, completely unreasonable and shows a lack of accountability on your part. I find this response completely unacceptable. They provided no concrete evidence, nothing. I am not the first customer to report a missing item with END Clothing, similar complaints can be found from other customers. If something goes wrong with your order, do not expect them to take responsibility. Shop here at your own risk. I do understand that some customers may not be honest, but I would ask END Clothing to please check my purchase history. I have never had a problem with any of my orders before. As a customer who shops online, what are we supposed to do? Record a video from the moment the courier hands us the parcel all the way through to opening the box? Is that really what it takes to protect ourselves? This is simply ridiculous.”

Helpful Report

Posted 1 month ago

“I purchased underwear from End and returned it unopened and with the hygiene seal fully intact, within the return window. End refused to refund me, citing the Consumer Contracts Regulations hygiene seal exception, despite the fact that the item had not been opened or worn and the seal was untouched. I escalated formally in writing, citing the relevant legislation and my right to a refund. End maintained their refusal throughout, offering no meaningful response to the points I raised. When the item was eventually returned to me, the hygiene sticker had been removed. It was in a different condition to how I sent it back. I have been a customer of End for a number of years. The handling of this dispute has been poor at every stage and I will not be shopping here again. I would caution anyone purchasing items that might need to be returned to think carefully before doing so.”

Helpful Report

Posted 3 months ago

“AVOID!!!!!! The box was delivered empty and costumer services gaslighting me that it’s been delivered”

Helpful Report

Posted 5 months ago

“1-star Google Review for End Clothing Terrible experience with End Clothing. No star should actually be given to them. I spent AUD510.85, but missing a cap (AUD $46) from my order – parcel arrived fully intact with all other items present. Their “investigation” claims the despatching team shipped everything correctly, yet they refused to provide any proof like CCTV footage and clearly didn’t even properly read or follow up on my complaint. Just sent generic protocol emails to fob me off, showing zero care for customers or the money we spend. As a long-time loyal customer of 8 years, this is unacceptable. I’ve completely lost trust – you have no control over whether you’ll actually receive what you paid for, and they simply don’t care. Will never buy again and strongly warn everyone to avoid them.”

Helpful Report

Posted 5 months ago

“Incapable to maintain their own stock - happend to me several times that i place an order just to get without any comment a refund notice days later - once I even had to make them aware I placed an order and wanted to know the pending reason and the answer where in all cases „we looked but could not find your item“…very professional. As if that would not be embarrassing for a company enough they lire you in with campaign codes that do not work - horroble and would never ever recommend to anyone”

Helpful Report

Posted 6 months ago

“I’m honestly not sure whether to laugh or cry — this is an unprecedented situation I’ve never found myself in (and never thought I would). I ordered a pair of END. x Moncler Trailgrip Après High Snow Boots (Women’s) and was sent two left shoes from the same pair. Because the boots are quite chunky, it wasn’t immediately obvious when they arrived. I only realised after travelling overseas for a winter trip and attempting to wear them properly — at which point they were, of course, completely unwearable. I contacted customer service as soon as I discovered the issue and even suggested a practical solution: if they could locate the matching right shoe, I would happily ship one of my left shoes back as a trade so the pair could be made wearable. Unfortunately, I’ve received no reply or resolution to date. At this price point, this is a serious quality control failure. Surely somewhere in the warehouse there are two right shoes wondering where their left counterparts went. The boots themselves look great, but the lack of follow-up has been extremely disappointing and has significantly affected my confidence in ordering again.”

Helpful Report

Posted 7 months ago

“I paid £210 for an order that I never received. END claims the delivery was “compliant” even though I did not authorise a safe place and the parcel was not delivered to me. Customer service refused to investigate properly and simply told me to contact the police, then closed the case. Very disappointing response and no accountability for a failed delivery. I would not recommend based on this experience.”

Helpful Report

Posted 7 months ago

“Absolute shambles, I've been waiting well over a week to get a refund enquiry responded too. There are much better retailers around who care about their customers. It's a shame, they used to be quite good. Avoid like the clap!”

Helpful Report

Posted 7 months ago

“Product delivered faulty and would not accept the return.”

Helpful Report

Posted 9 months ago

“Rotten customer services. I received £100 in a voucher that hasn't worked and I have to wait an entire day before I get a response in the chat. I get a response and then have to wait another whole day, when each rep asks me to do the same thing in order to make the voucher work. It doesn't work. No one is finding me a solution.”

Helpful Report

Posted 9 months ago

“I wouldn't even give it a 1. The clothes ( 2 sweaters ) are horrible quality. I asked to return, took photos of the junk they sent, only to receive a reply saying, sorry! sorry uou don't like, I will report your issue.”

Helpful Report

Posted 9 months ago

“Returned Items lost by store/warehouse in transit. No Refund Issued. Avoid this company. I am extremely frustrated with my experience dealing with endclothing.com. I returned multiple items from two separate orders (which I had bought online on their website) to their Central London store on August 11 and 14 respectively. All items were handed directly to store staff, who inspected them, took photographs, and issued email confirmations, which I received immediately. I also personally photographed some of the items during the return. Despite this, I have still not received refunds for most of the items. When I contacted customer service, I was told there is “no record” of my returned items, and therefore, they cannot process the refund. This is completely false and unacceptable given the store’s own photographic evidence, email confirmations, and the fact that the items were physically returned in-store. I was even advised to check with Royal Mail, which is irrelevant since the items were never posted. Customer service has been unhelpful, inconsistent, and dismissive, leaving me out of pocket and extremely frustrated. For a store that claims to have a reliable returns process, this experience demonstrates a complete lack of accountability and poor customer service. I strongly caution others before shopping here and urge the company to take responsibility and resolve these issues promptly.”

Helpful Report

Posted 11 months ago

“This company told me nothing about any duty fees I would be paying on top of the purchase. There was 0 notice 0 updates and 0 communication on additional fees that I would be responsible on top of the purchase amount. Terrible customer service as I work in the industry and this is not something that should be happening. Not to mention almost 70 dollars on one single item.”

Helpful Report

Posted 1 year ago

“Ordered a NANGA jacket in size S from END Clothing, expecting European sizing as standard for UK retailers. Received Japanese size S which equals European XS - completely unwearable. The real problem: Zero disclosure on their website that this item uses Japanese sizing. Other retailers (ka-yo.com) sell identical NANGA products in proper European sizing. Customer service disaster: When I contacted them with proof and screenshots, they dismissed my complaint entirely. Claimed I "should have known" it was Japanese sizing despite NO indication anywhere on their product page. Refused to cover return shipping costs for THEIR misleading product information. Currently pursuing formal dispute resolution due to their complete refusal to take responsibility. This is unacceptable business practice - misleading customers then blaming them for the confusion. Avoid END Clothing unless you enjoy gambling on what size you'll actually receive.”

Helpful Report

Posted 1 year ago

“Won a raffle. I get a email that my package was shipped and delivered. I reach out to customer service about my missing package. They start a line of questioning about if it was stolen. Then demand I go to authorities and get a police report before they’ll help. I then get a call from fedex that package was never shipped and was signed for my End employee. Then story changed to tariffs and they couldn’t actually ship. Still never refunded. That required another email. Just bad experience start to finish.”

Helpful Report

Posted 1 year ago

“I had a terrible experience with this company due to a missing item in my order. The package had been tampered with in a way that wasn’t immediately obvious, and the item was clearly stolen. Because of the shipping method used (FedEx), only the shipper could file a claim. However, this company refused to submit a claim on my behalf and also refused to provide a waiver allowing me to file one myself. While they confirmed with FedEx that no external damage was noted during delivery, they never actually filed a claim—even after I personally verified this with FedEx. At the end of the day, I’m left without the item I paid for, and the company has done nothing to resolve the issue. Extremely disappointing customer service.”

Helpful Report

Posted 1 year ago

“They sent wrong item due to their fault. I sent back and requested to exchange for a CORRECT item. They bothered me with lengthy procedures and keeping me waiting for a number of weeks. Finally they made an excuse of the item is out of stock and disappointed you after weeks.”

Helpful Report

Posted 1 year ago

END. is rated 1.8 based on 244 reviews