END. Reviews

Name: END.
Rating: 1.80

1.8 Rating 225 Reviews

19 %

of reviewers recommend END.

Company Reviews

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Metrics

1.8

Based on 225 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“ENDCLOTHING sells B grade items that no one wants and that is why the price is lower. Every time I have purchased something from END the product is always messed up one way or another. Customer service is also horrendous with no resolutions or compensation. You can get better service starting a dispute with your card company which you will probably do.”

Helpful Report

Posted 3 years ago

“Ordered from USA and was never made clear at any point that this was a UK based company, and that return shipping for exchanges would have to be paid by the customer. One of the medium carhatt T-shirts I ordered was more like an extra large. The customer service person I email with, Olivia, was polite, and pointed out that they were different fits, but to me this was still unacceptable. Their website listed a difference in the fit size of 3/4 on an inch pit to pit and it was more like a 3 to 4 inch difference. The T shirt cost US $54 which is insane in the first place, but the cost to ship it from US to UK priority international was $57. Never again – US buyers beware”

END. 1 star review on 22nd September 2021

Helpful Report

Posted 3 years ago

“Wrong item received and nothing done. BEWARE!”

Helpful Report

Posted 3 years ago

“worse clothing store ever. they stuff don't look even close to what they look online. Don t waste your money cuz they don't pay for return shipping and it cost $100 to ship back to UK”

Helpful Report

Posted 3 years ago

“I wish I could give them -5 stars, I ordered a pair of shoes in December and contacted them to organise an exchange. I paid $100 to return the shoes to END in the UK and still after 6 months they are claiming to never have received the shoes even though there is proof of return by the shipping company and the return was signed off by a staff member. I have been in contact with multiple different people in management going back and forth and even though I have proof they were returned they are deciding to ignore my emails and refusing to refund my $900 even though there is proof they were returned to their address!! I would NEVER recommend END Clothing again unless you want to be scammed!!”

Helpful Report

Posted 4 years ago

“I ordered an Air Jordan Pant size S and i received a jacket size M. I'm trying to contact them but they are not going to reply at all, email or phone call they totally ignored me. I was waiting 20 days to receive that stuff and i received wrong. Absolutely to avoid.”

Helpful Report

Posted 4 years ago

“End Clothing. I don't have a choice but Forcing to put one star as I have to write it down my negative review.. If I could put non star I would be satisfied. Absolutely appalling customer service…END. Absolutely appalling customer service ,I have ordered pair of shoes which has not been delivered once I contacted customer service team they said shoes has been delivered and they decided to close the case ,they also told me to report it to the police as theft. I spent a lot of money and also paid for a delivery ,have been waiting all day at home for the product to arrive which has never happened.Once they conducted their own investigation with DPD they told me the driver delivered the shoes .Do they really think I would bother myself to contact them if I had my product ...I feel very disappointed that Jasmyn Rogers took driver word over mine ,when I am the effected customer who never received their product, as at the end of the day I have lost the money ,therefore I want to warn all customers to stay FAR AWAY from END. I can't help myself by mentioning the rudest customer service rep called BETH DOWSE which had a ,,what do you want from me attitude "and tried to get rid of me by telling me to go to the police straight away, Stay away do not shop from END. online store !!!!!!!! as you will loose the money and you won't get any help from their customer service team .”

Helpful Report

Posted 4 years ago

“END sent me the wrong item, and I paid 25$ in duties/taxes for the wrong item. I sent it back and a support agent from END promised that they would refund the duties/taxes I paid. AFTER they received my item back, they suddenly told me they couldn't refund me anymore. I had email proof from their support email. This company does not honor their promises, and clearly returning something, EVEN THOUGH THEY SENT THE WRONG ITEM, is still a headache with them. I would stay away from this company if possible.”

Helpful Report

Posted 4 years ago

“Do not purchase from them. 1. received incorrect Item 2. reply on emails after 10 days and 3 reminders 3. return shipping cost (30 EUR from europe at customers expense although it was a mistake on ENDs side. 4. They provided me with incorrect return address via email so that they can extend the whole discussion. -> package is somewhere now. 5. They initiate a Customs (Tax) Service from FED Ex and Fed Ex will send you a BILL not just for Tax also for additional FedEx service that END has booked for YOU at your expense My order #13000074018”

Helpful Report

Posted 4 years ago

“Absolutely shocking company, didn’t receive the item I paid for - was refused a refund or replacement, was told to go the police as ‘it wasn’t there problem’. Shocking customer service, had to keep messaging them as they were not replying. Still no justice for the missing jumper!”

Helpful Report

Posted 4 years ago

“Awful online store. The worst of those whom I have come across. Dimensional chart of Dr. Martens 1460 vintage is not true! The size chart indicates that 6.5UK is 25 centimeters. Chat operator Briege told me that 6.5 UK is 24.6 centimeters. But when the boots came, it turned out that it was 25.5 centimeters! They are too big! I wrote a complaint to the chat on Saturday (February 20), chat operator Briege promised me that the sizing team will check the size on Monday (Feb 22). They couldn't give me an answer for a week! As a result, I myself wrote several times and finally I was told that they did not see the error. I sent a photo of the insole measurement, where it can be seen that it is 25.5 cm! I was sending a screenshot of a chat message where the operator lied to me and gave me the wrong information. But no one cares about my evidence! I'm sure the sizing team didn't even measure the boots! I made a return and demand that they compensate me for the cost of the return, 2340 rubles! My order number is # 17000044025”

Helpful Report

Posted 4 years ago

“DO NOT BUY FROM THIS COMPANY Im appalled you are scammers No wonder you have SO many bad reviews online about no one receiving there refunds , its absolute rubbish. You have scammed me and placed the jeans in there and this is your plan for every order when people want to return items. You are meant to be morals as a company and I will recommend no one to shop here as you are thieves.”

Helpful Report

Posted 4 years ago

“Customer Experience Post I have been an END. customer since 2018, and am sad to report that I've had issues with each of my orders. From receiving the incorrect size shoes, to long delays clearing customs, and getting entirely the wrong items... needless to say, each order progressively got worse. During a recent sale, (at a time where we cannot go out shopping due to the pandemic) I submitted a larger order then usual, which took a couple weeks for them to ship, due to a "stock" issue. All the same, it seemed fine given the fact that it was it was over a month before Christmas, as many of the items were intended to be gifts. Fast forward to two weeks after Christmas, on January 12th, the boxes were finally released from customs, and delivered... but horror soon emerged as I saw that one of the three boxes had been badly damaged (see photos below), with many of it's items missing. Upon further inspection it appeared that these boxes must have been made, and not your typical boxes (e.g. larger inner flaps, uneven cuts), and in another box I discovered broken items. The overall packaging of all three boxes were not sturdy, had inadequate cushioning, nor the support for the weight. My advise to END, reeducate your warehouse with the FedEx general packaging guidelines, and elevate your standards. Things to beware of: Placing large orders outside the U.K. Slow response times from support Shipment details/facts Status: Unresolved Days since reported: 22 Order date: November 19, 2020 Delivery date: January 12, 2021 Days to deliver: 54 Total items ordered: 52 Total shipment(s) weight: 51.01 lbs Order MSRP: 5,000+ USD Shipping method: FEDEX Priority Service FedEx General Packaging Guidelines”

Helpful Report

Posted 4 years ago

“Absolutely the worst company I have ever dealt with. I bought a pair of shoes which they shipped to my house and was faulty. I contacted customer service who promised to personally send me a new clean pair and they had dirty black stains. Its been 3 months i returned both pairs and now they tell me they dont have the shoe I ordered. I therefore requested a refund and they are not answering me...absolute thieves!”

Helpful Report

Posted 4 years ago

“They promised me a refund, never issued it. They now have had the item for months. I had to contact my credit card company and now End decides to respond and claims they cannot issue the refund....”

Helpful Report

Posted 4 years ago

“It’s been 2/3 years since I ordered things from END. on the regular and only once I had a bad experience with a T-shirt that was a bit mistreated but nothing a wash and ironing wouldn’t fix and quickly they gave me back 10% of the order as a sign of good service. But since brexit they have no hands in nothing, it’s been 3 weeks since I ordered something and it says the order is shipped and completed since like 2 days after I paid. Till now I don’t know where the order is, there’s no tracking number in my email, there’s absolutely no response from their emails, phone numbers, live chats etc and I’m still waiting to pay custom fees on a thing that should have arrived before brexit was initiated. It’s a pity cause I liked their service but this is too much, it’s definitely the last time I order. Just for an example my wife ordered something from Dover Street Market and it took 2/3 days to arrive.”

Helpful Report

Posted 4 years ago

“Return from Canada is a nightmare. It is mentioned on your website that you are not responsible for return charges which is not acceptable. You are proposing a tracker by YODEL and no other company here in Toronto is taking it. If we want to return the parcel we do have to pay it ourselves.”

Helpful Report

Posted 4 years ago

“Awful company. Sent wrong item and don't respond. Avoid like the plague”

Helpful Report

Posted 4 years ago

“Unable to return an item from the US. No return address, no response to my email.”

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Posted 4 years ago

“Received trainers already worn Sent me a pair of trainers with tags missing/removed , dog hairs on the insole , scuff marks on insole , paper stuffing missing from inside , trainers left out of paper wrapping. The trainers had clearly already been worn. Only offered me to keep the already worn trainers with a small discount or to use their service again via a ten pound credit note , to probably receive used items once again. This is not the first time I have received used items from this company. There are plenty of other good ones , use them instead”

Helpful Report

Posted 4 years ago

END. is rated 1.8 based on 225 reviews