END. Reviews

Name: END.
Rating: 1.83

1.8 Rating 212 Reviews

20 %

of reviewers recommend END.

Company Reviews

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Metrics

1.8

Based on 212 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Never ordered from this store and they hit my credit card for little amounts like $2.80 and 4.33...Then the big hits came $97. $93 $93 $161...you get it. DO NOT BUY FROM THIS STORE!!!”

Helpful Report

Posted 3 years ago

“I got scammed by someone living in USA, never even bought anything from here just don’t trust the server now.”

Helpful Report

Posted 3 years ago

“Someone in USA hacked my debit card for $196 usd. Asked End for info on who and where they sent merchandise. No reply!!! Typical I suppose!”

Helpful Report

Posted 3 years ago

“My shoes have arrived defaults”

Helpful Report

Posted 3 years ago

“Shittiest online experience ever. Paid $126 in duties for a defective hoodie. Returned and asked for an exchange and paid $86 in duties to find out they sent back the exact same hoodie. Referred me to fed ex to get a refund on the duties/taxes I paid and fed ex wouldn’t. Now end won’t refund the $86 even tho they fucked up the second time (not even asking for the $126...)”

Helpful Report

Posted 4 years ago

“Worst online shopping experience ever! Received the item with the magnetic tag still on. Asked for solution, and advise me to go the the local post office to ship the item back by using economic shipping, which takes more than 10 days to received. Also they can only return the shipping cost by giving store credit or paypal. I have not been using PayPal for so many years, and I don’t understand why I need to deal with all this and waste of my time! Australia is under lockdown, and I am already so busy with supervising my kids’ on line learning and trying to work from home at the same time. I asked for the pick up services as Australia is still under lockdown and mentioned I can even cover the gap! No. How END care about your customers feeling and trying to make their life so difficult. If you can’t afford to play don’t sell your product to overseas then. You don’t even understand the whole value of global fashion online retailer for. Bye bye”

Helpful Report

Posted 4 years ago

“Jeans didn’t fit 65$ to send them back !! NO FREE RETURNS !!”

Helpful Report

Posted 4 years ago

“I was going to buy a jacket, and there were couple of online stores that sold the jacket. But END. promised the fastest shipping time (2-3 days). However, AFTER the item should have been delivered (4 days later), they sent me an e-mail notifying me the jacket was sold out. They are still advertising the jacket on the website and won't answer the e-mails I sent 6 days ago.”

Helpful Report

Posted 4 years ago

“Nice selection, however they do not disclose that there will be customs and brokerage fees. Because they have a drop down for your current location you assume that there will be no duty. I feel like there should be more disclosure on their end to make this apparent. Over all seems kind of shady as it is a lot of money.”

Helpful Report

Posted 4 years ago

“Ordered a pair of sneakers for $315 dollars. Sneakers don’t fit and was the wrong size. They sent the wrong size now I have to pay $75 dollars to send them back and they refused to accommodate me. Worst experience by far! I would suggest you find someplace else to shop. I’ll never shop this site again... Not to mention, my delivery wasn’t on time either.”

Helpful Report

Posted 4 years ago

“19th of februari: Ordered item at End 28th of februari Returned the item to End 4th of March End recieved the the item 11th of marth End has given the item back to the postal service, so it will be dilivered to End again. Source: dutch postal service 11th of March End Bea: Once your order has been returned to our warehouse, this usually takes around 48 hours to process. 12th of March End recieved the item again. Source: dutch postal service 12th of March End Kirsty Todd: This should be refunded back to you in the next few working days. It would take up to 48 hours. 18th of March End Kirsty Todd: They will do a few checks and get back to me asap, as soon as I hear from them I will get your refund processed. 18th of March End Kirsty Todd: I can see that we have now received a reply and the returned item has been refunded back to you. You should have received an email in regards to the refund. Refunds can take up to 3 working days to go back to the original method of payment. 21st of March End Alex: There has not been a refund made, we look into it. We have no confirmation that we recieved the item back. We can not contact return department direct. We will contact you.... Don’t buy here, it’s customer service is bad.”

Helpful Report

Posted 4 years ago

“Boarderline criminal behaviour. Ordered a jacket, received a cancellation notification email due to stock issues. I revisited their website to see stock still showing albeit at a new highly inflated price! After contacting them over this issue they agreed to honour the original price. Days later the same happened again! Weeks later they have the jacket and my money, and I have their promise of a refund. Jacket is still showing in stock at the inflated price after they said they updated the stock levels to show unavailable (all lies)”

Helpful Report

Posted 4 years ago

“So apparently 90 pounds is 130 euro on their website in 2020 (102 euro = 90 pounds by todays conversion rate). Most of the items have that price problem. Would avoid if not buying from uk.”

Helpful Report

Posted 4 years ago

“This company is terrible and profits off of your inability to return to uk. I bought shoes for 130 dollars and it would cost 80 to return, they do not offer any support.”

Helpful Report

Posted 4 years ago

“They charge me but the product got lost. Best scam front ever”

Helpful Report

Posted 4 years ago

“They took my money and lost the product”

Helpful Report

Posted 4 years ago

“This is the 3rd time I’ve ordered stuff off this website to be sent an email a few days later saying stock isn’t available and the product will be refunded. I’ve asked to cancel the other items with the order and they say it’s too late everytime. Customer service is horrible, although they do get back to you but they use the same excuse every time. Don’t waste your hard earned money on this site as it isn’t cheap”

Helpful Report

Posted 4 years ago

“I entered END launches with the price stated $119 and 2 days later the price changed to $139. When I asked customer service why is there changes. They reply it may have been system syncing issues?? But the launches is been there a week ago and the price changed 2 days before the launches. END is really ending their business.”

Helpful Report

Posted 4 years ago

“END.com Not Valuing Customers I had mistakenly placed a wrong order for a pair of sneaker from END.com in the UK. The sneakers received were in Boys Size instead of Adult. I’d thought UK 12 is an US 13. Long story short, I had to concur $66 dollars of return postage on a pair of $133 sneakers. When I reached out to Customer Service (David Baker) to plead forgiveness and in asking for a $66 credit to put towards future purchase. Guess what? Completely got shot down with a flat NO... Guess END is doing so well and that Customer Recovery is not within their vocabulary, especially to David Baker. Not going to be a sore loser but wanting to WARN consumers ordering through END. If that’s the way they want to run their business, they will end up like their Company name....”

Helpful Report

Posted 4 years ago

“I bought my shoes from the U.S, but the shoe was too big for me. So I wanted to change size, but in order to return the shoes I had to pay $130 and they don’t change size for free. NEVER buy from this site.”

Helpful Report

Posted 4 years ago

END. is rated 1.8 based on 212 reviews