EO Charging Reviews

Name: EO Charging
Address: EO Charging, Tomo House, Stowmarket, Suffolk
Rating: 4.33

4.3 Rating 1,221 Reviews

83 %

of reviewers recommend EO Charging

Company Reviews

Questions

Metrics

4.3

Based on 1,221 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

+44 (0)333 77 20383

Email:

hello@eocharging.com

Location:

EO Charging,
Tomo House,
Stowmarket
Suffolk
IP14 5AY

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EO Charging 5 star review on 27th December 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We are very pleased with the service that we received from EO and it contrasted vastly and very favourably with the responses that we received from other organisations when we began our inquiries to purchase a charging point. The inquiry was handled efficiently with the minimum of fuss. Subsequent queries (of which there were few) we dealt with promptly and the ultimate quotation was attractive. The lead up to installation was deal with and the engineer kept us informed as to arrival times as promised and he arrived on time and completed the work cleanly, professionally and carefully, including the customer briefing. We would have no hesitation is recommending them (and have already done so) and, should we need the service again, we would not contact anyone else.”

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Posted 4 years ago

“The engineer who installed my charger was excellent. He discussed my options with me before commencing work, was very professional in his work and didn't make any mess and my charger is working perfectly, Thank You”

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Posted 4 years ago

“My experience from the outset wasn't great. I had an EO Smart Home charger installed, that turned out to be not very smart; it wouldn't respond to commands from the app (the only way of controlling the unit), and had to be hard reset often. Waking up to an uncharged car is more than inconvenient; only made more frustrating by the Monday to Friday opening hours of EO's phone lines, meaning I couldn't get support there and then. The biggest frustration came with poor CRM. If I called up, the person answering the phone wouldn't have a record of my details, my charger, or all the previous calls to-hand. In other words, I was repeating myself and going through the same processes every time, with no success. Fast-forward a year, and the problems persist despite multiple troubleshooting attempts with EO. Fortunately, my case was handed to Thomas at that point, who took ownership from then on. Long story short, Thomas stayed in touch, and ultimately arranged for a new charger to be installed. Despite there being an issue with the new installation, Thomas checked in frequently meaning we were able to diagnose the problem quickly without going through basic (and unnecessary) troubleshooting steps. Even after the installation was corrected, Thomas checked in to ensure things were working as they should; it's this level of personable customer relations that I appreciate, and is an example of how customer service should be. I now have a working charger (so far so good), and faith somewhat restored in EO with an extended warranty as a goodwill gesture, in lieu of spending a year with a faulty charger!”

Helpful Report

Posted 4 years ago

Dear Mr Griffiths, I just wanted to say thank you for you supportive words on our support and Thomas in particular. EO have rebuilt our Support Team over the last 12 months and also deployed the worlds leading CRM system. It takes some time to get staff up to speed in a new industry and products, these products evolve and become smarter weekly so we have focused heavily on Support and our products to make sure we remain a world class provider of EV Charging services and with world class support. Things do not always work perfectly, however, with our 24x7x365 Customer Support we will always aspire to resolve any issues quickly and get you moving. Kind regards, Craig Chandler COO

Posted 4 years ago

“Excellent service so easy to use JUDITH Anstice”

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Posted 4 years ago

“Very professional service with regular communication about installation date, good information on what would be involved. The installation team were equally professional especially when some aspects needed to be adjusted. The only negative is our Smart Meter isn't reading the electricity meter since the charger installation and the normally very responsive Octopus team seem to be a bit overwhelmed at present”

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Posted 4 years ago

“Communication was fantastic, lead time wasn't too bad, cost was more than acceptable. The unit itself is small and neat. Engineer was great. Very happy.”

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Posted 4 years ago

“Fantastic”

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Posted 4 years ago

“Excellent service both via the phone and the installer that attended. Simon our fitter explained everything and checked each stage with me to ensure it was all correct and cleaned up after he had finished. Highly recommended”

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Posted 4 years ago

“We had the EO charger installed a few months ago. It has stopped working with apparently no power getting to it. I called the EO technical support this morning who advised it would take 10 days or longer to get somebody out to look at it let alone fix it. I live in the country and rely upon this. THE RESPONSE TIME IS COMPLETELY UNACCEPTABLE. VERY POOR SERVICE”

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Posted 4 years ago

“Excellent service, keeping you informed, clear and simple explanation, very professional staff.”

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Posted 4 years ago

“Excellent compact size and as discreet as possible. Haven’t got our car yet so can’t comment on charging or app performance.”

EO Charging 5 star review on 29th October 2021

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Posted 4 years ago

“Fast efficient service. Kept well informed before and during process. Charger works well and is a lot smaller than most.”

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Posted 4 years ago

“Excellent charger - no problems.”

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Posted 4 years ago

“My EO charger is great shame about the problems getting it installed”

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Posted 4 years ago

“Very Good service”

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Posted 4 years ago

“Although I enjoy the convenience of our charger if the off peak scheduling function isn't working then we re not enjoying the benefits. repeatedly the charging cycle continues into the non off peak period and we end up paying much more for our electricity. Frankly I think we deserve a refund on additional costs because this feature isn't working properly. I raised this once and the weekend setting was adjusted, but it keeps happening.”

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Posted 4 years ago

“The team from EO and the installer made the installation easy and quick. I have no hesitation recommending the EO team, charger and installer.”

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Posted 4 years ago

“Very professional service, the install went to plan and was a neat job by the installer.”

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Posted 4 years ago

“The charger itself seems to work just fine however the Android app is disappointing”

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Posted 4 years ago

“Fast and efficient when arranging the installation, made it easy to understand and was clear on next steps. The installer turned up on time and was polite and professional from start to finish. All round a great experience”

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Posted 4 years ago

EO Charging is rated 4.3 based on 1,221 reviews