EO Charging Reviews

Name: EO Charging
Address: EO Charging, Tomo House, Stowmarket, Suffolk
Rating: 4.33

4.3 Rating 1,221 Reviews

83 %

of reviewers recommend EO Charging

Company Reviews

Questions

Metrics

4.3

Based on 1,221 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

+44 (0)333 77 20383

Email:

hello@eocharging.com

Location:

EO Charging,
Tomo House,
Stowmarket
Suffolk
IP14 5AY

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EO Charging 5 star review on 27th December 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Still not working installed over a week ago, allegedly software issues, having waited 4 months for the installation. Shocking! Or would be if I had electricity!!!!!”

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Posted 3 years ago

“I have been waiting for over a week to speak to an engineer as my charger is not connecting to WiFi. Two calls made by me and still no response. So far not at all impressed.”

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Posted 3 years ago

Hi Ros, Thanks for taking the time to leave us a review. We’re sorry to hear that you're experiencing a connectivity issue with your charger and that you're yet to receive technical support. Please be assured that we are reviewing your case as we speak - one of our experts has reached out to you via email to get this resolved. Customer satisfaction is our #1 priority and we are keen to ensure your charger is up and running as soon as possible. Many thanks, The EO Charging team

Posted 3 years ago

“I paid for an Eo charger but the installer turned up with one that says octopus energy in huge letters. Doesn’t look as nice as what I bought. No I’m not with octopus energy. The installer just said he brought the wrong one. And he travelled over 100 miles he said. Would be good to check products before loading the van. So lost one star. The app is awful - if it was the year 2006 and apps were a new thing to us I would be more forgiving but really in this day and age the app gets you zero stars and fails the whole product - lucky for you one star is minimum to write the review. Sort the app out and get good installers and would be a 5 star product.”

EO Charging 1 star review on 12th March 2022

Helpful Report

Posted 3 years ago

Hi Mohammed, Thank you for taking the time to provide such a detailed review. We’re sorry to hear there has been an error with your order and that your experience with our app didn't match your expectations. Please note that we are currently reviewing your case and one of our experts will get in touch with you directly to discuss the situation. With regards to our app, we’ve passed your feedback onto our Software Development team who are continuously working to improve it. If you do need support with a specific feature of the app then please don’t hesitate to contact us on support@eocharging.com Thanks, The EO Charging team

Posted 3 years ago

“Cable not installed straight, box not level, cable hole drilled in the wrong place.”

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Posted 3 years ago

“EO claimed that fitting would be in six weeks, took three and half months, finally fitted a 10 daysago and worked for ten minutes until the electrician left. Has not worked since and no sign of anyone coming to fix it”

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Posted 3 years ago

“Very bad Customers service. Contract agreed and money paid and then more money. No grommets for the Screw holes and no instructions on how to use them. Very bad experience”

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Posted 3 years ago

“Why is there not a zero star option because this company deserves it. This is a disaster product. The company has no maintenance system in place whatsoever. I had problems with my charger from day 1 which took weeks to fix and then only after I left a stinging review. I was invited to amend the review on the promise of a replacement charger which has never materialised over a year after it was promised. When I followed up I was ignored. This unreliable heap of junk this company supplies has packed up once again. This is sadly the only way this company does anything. Nobody will offer any assistance until you leave a bad review. Pending the action they now take I will be leaving further revelations in due course.”

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Posted 3 years ago

“I have a EO mini Pro and will never ever buy anything from EO again. I'm a Electrical contractor and off grid solar installer and install complex systems daily. But this little piece of garbage beat me. First 3 to 5 hours of training noone tell you about, second it can never work anyway till you get the stock 'assigned' to you after a call to tech support - and im in australia so this is 7pm at night. I guess this is how they ensure you are trained. Several calls to tech support, about 12 hours total over 6 months to get it working. If the job was for a customer I'd be going bankrupt. Instead of making thier garbage better they just make the training longer. It's anual renewable too so you have to do it again. I installed a $1.2mill battery by ABB/Samsung in the same timeframe without annually updated installer training... It's very "home made" with hobby grade electronics. Raspberry Pi as the processor. The plastic isn't uv stable, used to be black, it's now white. I'd be surprised it's still there a year from now. It's solar mode uses solar produced. This is useless as my house also need that power. If it used solar that was being exported it would be excess solar power and be essentially free power. They way they do it is solar power(that's not excess) goes to the car and then the house imports coal power at the same time. Unlikely to save you any money at all Just chuck their instructions in the bin, and move the CT to the incoming mains and it will now put power in the car that was going to be exported. Excess or spill solar will now charge your car for free. Tech support is useless. Very expensive. The app is crappy and no API or any other input. Don't waste your time and money on this company.”

Helpful Report

Posted 3 years ago

Good afternoon, We’re sorry to hear that your experience to date with installing your EO charge point didn't match your expectations and thoroughly appreciate you taking the time to leave us a review. Our online technical training has been created to ensure installers are well equipped when installing our products, and each product-specific module has been designed to be 30-40 minutes long. Please note that we have immediately flagged your feedback to our On-boarding team who have confirmed the module covering the solar abilities of the EO Mini Pro 2 remains incomplete on your account, which could explain the difficulties encountered whilst installing your unit. That said, we're keen to ensure that you've got access to a reliable charger and invite you to contact our technical expert directly on support@eocharging.com or 0333 77 20 383 to discuss the situation in further detail. We now offer 24x7x365 customer support so please select the ‘Technical Support’ option if your call is outside of our UK-based opening hours of 9-5. Many thanks, The EO Charging team

Posted 3 years ago

“My charger doesn’t work. It disconnects after a few minutes. The app is very basic and the Wi-Fi function keeps failing. I’ve only had 30 minutes of charge since it was fitted last week. I’ve emailed EO but no response.”

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Posted 3 years ago

“Really wanted to give this charger a 5 star review but unfortunately 3 big things that make that not possible: 1.) You have to have separate accounts for each charger so if you're getting more than one (we have 2 for our 2 electric cars) then you have to log out of one and log back into the other 2.) Solar bypass pulls more than the bypass amount and doesn't look into where the energy is coming from. So once a solar export starts it'll kick in and drain your home battery or pull more energy than the export pulling peak power off the grid, or more often than not both. 3.) Hidden charges, did you get told you have to pay for the app every single month after 3 years or you'll loose access to the charge scheduling, solar bypass etc... No me neither, don't get me wrong I've nearly 3 years for them to change that policy before it impacts me but very, very, very naughty. It's a real shame as the chargers themselves are exactly what we hoped for small, discrete and fit in with the building. If it wasn't for those three problems I'd happily give them a rave review.”

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Posted 3 years ago

“Charging unit failed not long after installation. I have been repeatedly told they would fix it, then replace it but months on i'm still left with a faulty unit while they 'work on a fix'. I have asked for the unit to be removed and a refund issued and they say they will arrange for an installer to remove the unit but there's always an excuse. AVOID!”

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Posted 3 years ago

“We have had to wait 3 months for an installation appointment after they took our money in advance. On the day of the appointment the engineer failed to show up and communication was poor from the office.”

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Posted 3 years ago

“I have been experiencing problems since day one of the installation. Youe technical support team takes too long to come back with support. I have been able to charge the car for a full week now and I am strat losing faith on your ability to resolve this ongoing problem within and acceptable timeframe and soon will regret to have used EO”

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Posted 3 years ago

“Company pay over 500 pound and asking customers extra £50 pound very disappointed”

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Posted 3 years ago

“My charger was installed on the 18th November, but when the car was delivered a few days later we discovered the charging point doesn't work. I contacted EO and after a week someone in their technical department called me back and told me there was a fault with the charger and they would liase with the installer to get the unit repalced. It is now the 20th December and after numerous calls the issue still isn't fixed. The installer tells me they are getting a lot of calls from customers with the same problem and can come back and replace the unit when EO send a new one to me. I'm actually on hold with a call to EO trying to get a resolution as I write this.”

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Posted 3 years ago

“Charge developed a fault 2 months after installation. It’s a known fault but they have no solution. They fail to respond to emails or calls. “Our technicians are working around the clock to get to the bottom of this issue, and we will be in touch within the next 48 hours with an update” is their standard response yet they fail to update. I regret using this company. AVOID.”

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Posted 3 years ago

“EO Pro Mini 2 not fit for purpose! EO have known my unit is faulty for over 2 weeks now and have offered nothing to fix the problem. They keep kicking the can down the road saying, "we'll get back to you in # hours". They do not, I chase, rinse and repeat. The product does not work and the customer service is none existent. Being reliant on a home charger for your vehicle means you are reliant on this product more than a normal consumer product, the customer service and product quality should reflect this. AVOID AVOID AVOID!”

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Posted 3 years ago

“My charger is faulty so unable to use vehicle at the minute”

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Posted 3 years ago

“Has to be zero. Charged the EV 3 times and the red light is flashing so will need to get it fixed. Poor show.”

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Posted 3 years ago

“It doesn’t find my car”

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Posted 3 years ago

EO Charging is rated 4.3 based on 1,221 reviews