EO Charging Reviews

Name: EO Charging
Address: EO Charging, Tomo House, Stowmarket, Suffolk
Rating: 4.33

4.3 Rating 1,221 Reviews

83 %

of reviewers recommend EO Charging

Company Reviews

Questions

Metrics

4.3

Based on 1,221 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

+44 (0)333 77 20383

Email:

hello@eocharging.com

Location:

EO Charging,
Tomo House,
Stowmarket
Suffolk
IP14 5AY

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EO Charging 5 star review on 27th December 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The quotation and installation booking was extremely efficient. The installer was also helpful and friendly. Point seems to be working OK and looks nice an neat. My only slight moan is that the App seems to be a bit temperamental, and I am still having issues with it.”

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Posted 4 years ago

“I had my charger fitted two weeks ago, I was reminded twice about the fitting date, the installer arrived on time, fitted the charger very tidily and he got over some quite major logistical problems to run the cable and fit the box in the neatest possible way. There were a few issues in commissioning the charger but it is now in full working order and is simple to use.”

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Posted 4 years ago

“Simon who fitted our charge point was really helpful, neat and tidy. However, no matter how many iMessage he tried he could not connect our phone to the app in order to control the charger. We have since fitted a new router and he has promised to call back and try again.”

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Posted 4 years ago

“Ordered & installed all on time. Very helpful staff”

EO Charging 5 star review on 15th September 2021

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Posted 4 years ago

“To keep this brief. 10 months since new EO Mini Pro 2 installed. 1 return visit 2 weeks after install as unit not working. Charger works 75% of the time. Error LED's, EO App says vehicle isnt plugged in (even though it is and the green light is on). Currently 5 days without a working charger......... 5 calls to customer services to resolve why the charger isnt working in the last 4 days. 3 promises I will get a call from technical and 3 days without the promised calls!! Guess what, EO are meant to be calling me back tomorrow!”

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Posted 4 years ago

“Fast install and easy to use (although the app could be better). Charged my car overnight and cost me £8.40... beats a £60-£70 petrol charge!!”

EO Charging 5 star review on 13th September 2021

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Posted 4 years ago

“Very good communication, the installer turned up when agreed and was very pleasant. I like the functionality of the charger enabling me to time the charging with my off peak rate.”

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Posted 4 years ago

“Excellent service from start to finish. Have to give praise to the engineer on the day. Very quick install very tidy and minimum disruption. Very friendly and helpful too. Took time to help me sort out the app as was having issues with the 2 4 and 5g signals from my router. Very satisfied customer”

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Posted 4 years ago

“great company the charging box is really smart and compact the installer did a really tidy job. Thanks”

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Posted 4 years ago

“Happy with the service received before installation and with the install. But I don’t have my car yet to try it out so can’t comment further 😊”

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Posted 4 years ago

“Please do not buy this charge unit. I am an electrician and fitted at my home only to be told that unless I become one of their installers it will only work as plug and play with no smart features.”

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Posted 4 years ago

Hi Mark, We’re sorry to hear that you're experiencing issues with your charger and thoroughly appreciate you taking the time to leave us a review. Customer satisfaction is our #1 priority - the situation has been flagged to our Support team with high priority, and our experts have confirmed that they will be in touch with you, in order to resolve this as soon as possible. If this doesn't resolve the matter, then please contact us directly on support@eocharging.com or 0333 77 20 383 (Option 5). Many thanks, The EO Charging team

Posted 4 years ago

“Just had a new unit fitted today under warranty and still cannot set night rate time charging as soon as the car is plugged in it charges, the app is so frustrating there must be simpler ways to charge a car, at the cheaper electricity night rate. My advice look elsewhere”

Helpful Report

Posted 4 years ago

Hi Gary, We’re sorry to hear that you're experiencing issues with our app and thoroughly appreciate you taking the time to leave us a review. Customer satisfaction is our #1 priority - the situation has been flagged to our Support team with high priority, and our experts have confirmed that they have been in touch with you, in order to resolve this as soon as possible. If this doesn't resolve the matter, then please contact us directly on support@eocharging.com or 0333 77 20 383 (Option 5). Many thanks, The EO Charging team

Posted 4 years ago

“Really good communication, smooth process and great product installed by excellent local electrician.”

EO Charging 5 star review on 6th September 2021

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Posted 4 years ago

“Very professional fitting service, everything explained and helped set up the App as well.”

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Posted 4 years ago

“Very happy with the standard of work and the speed and professionalism of the tradesmen carrying out the work.. Will recommend to colleagues, friends and family..”

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Posted 4 years ago

“EO people very good at organising installation. Lots of communication Installer was helpful and peasant as well as professional After installation I got support from Crosstech (installers) as my new car was set only to receive 6 amps!Once I adjusted this I got full power from my charger and the EO app allowed timed charging during the night first time. Very pleased”

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Posted 4 years ago

“our installer was very efficient & friendly. we experienced no problems at all.”

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Posted 4 years ago

“Very efficient and able to help with any queries”

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Posted 4 years ago

“They did everything they said they would, when they said they would. The gentlemen that arrived on the day were quick and very helpful. Very happy with EO Chargings service. Steve”

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Posted 4 years ago

“Great service from start to finish and great product”

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Posted 4 years ago

EO Charging is rated 4.3 based on 1,221 reviews