EO Charging Reviews

Name: EO Charging
Address: EO Charging, Tomo House, Stowmarket, Suffolk
Rating: 4.36

4.4 Rating 1,210 Reviews

83 %

of reviewers recommend EO Charging

Company Reviews

Questions

Metrics

4.4

Based on 1,210 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

+44 (0)333 77 20383

Email:

hello@eocharging.com

Location:

EO Charging,
Tomo House,
Stowmarket
Suffolk
IP14 5AY

Write Your review

Tell us how EO Charging made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

EO Charging 5 star review on 27th December 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service, particularly from Simon, who updated my fuse box, and Paul and Nathalia @ Crosstech, who organised and installed the EV charger the following day. Knowledgeable, neat, tidy, no fuss, good comm's, reliable and on time: great service all round. thanks guys”

Helpful Report

Posted 4 years ago

“Very happy with the service. Electrician, Alan worked extremely hard to get job done, fitting in with my plans. We had a delay as the charger didnt arrive on the first day, but he sorted it out, leaving me a spare charger to charge car. He organised the re delivery, came back to fit tethered charger and set up the app, making sure everything worked smoothly. Really happy!”

EO Charging 5 star review on 22nd October 2020

Helpful Report

Posted 4 years ago

“Great service with minimal interference to our day. EO Charging staff were very polite and efficient, highly recommend!”

Helpful Report

Posted 4 years ago

“Very straightforward, the government grant form was straightforward and clearly explained, EO customer services are helpful and efficient and answer calls straightway, being able to call and email a specific individual is very helpful. The install was carried out within 2 weeks and very professionally done. only negative is that the cost is a little high at £545 after the government grant and Octopus discount, but I think this an industry norm at present until there is the demand and economies of scale I expect this pricing is the only way the product is viable.”

Helpful Report

Posted 4 years ago

“Really efficient, love the product - EO mini pro 2.Small and discrete but with great app functioning. Fitting company LCS were also brilliant! Would recommend to anyone”

Helpful Report

Posted 4 years ago

“Excellent service thank you, just waiting for the car now !”

Helpful Report

Posted 4 years ago

“Very good service, excellent communications and the EV charger works well.”

Helpful Report

Posted 4 years ago

“Very professional mike Amiss”

Helpful Report

Posted 4 years ago

“Terrific little,being the operative word, unit. We went for the all black finish on the Mini Pro 2. It’s very descrete and great quality materials used throughout. Totally recommend this device 100% as home charger unit.”

Helpful Report

Posted 4 years ago

“Great communications and clean and professional installation.”

Helpful Report

Posted 4 years ago

“Sorry for the low rating. It was only installed yesterday so too soon to judge its functionality in depth. It appears to do all it says on the tin. The app is a bit clunky. Took two goes to register. I look forward to future upgrades. Very disappointed with the fitter. He arrived very promptly - good, but didn’t ware a mask and asked to use the toilet twice. Being too polite to refuse, on reflection I wish we had not allowed him to do so in the present circumstances as this is now causing us concern. We think you need to ensure your staff are properly trained and are sensitive to others with regards Covid restrictions and protocols. We look forward to hearing a response from you. Regards Andrew Tweed I had occasion to mention that I was not happy the fitter did not wear a mask and that he asked to use our private facilities. With hindsight I was wish I had not allowed him to do so however I am pleased to say the EO team took instant notice of my review and addressed the issue so that another customer may not be put in the uncomfortable position that I found myself. Thank you EO. The charger is working exactly as expected and my comment that the app is a bit clunky was noted and I am assured this is an issue they are addressing. Again, thank you for your prompt action.”

Helpful Report

Posted 4 years ago

Hi Andrew, Sorry to hear that you were not happy with the way your installation has been carried out. In what is an unusual and challenging time, we refer our home charging installs to a carefully selected number of installers who follow robust safety measures (including social distancing) during installation. We appreciate that the safety measures followed may not have been best and have flagged your feedback to our Home Install team who will make a note to all installers to ensure social distancing requirements are being duly implemented when installing our chargers. Customer satisfaction is incredibly important to us and we would greatly appreciate the opportunity to discuss the situation with you - could you please contact us on install@eocharging.com or 0333 77 20383. Regarding the EO Smart Home app, you'll be pleased to hear that we have a number of software updates in the pipeline to make sure customers get the most out of their charging sessions. 👊🏻 We look forward to hearing back from you. Many thanks, The EO Charging team

Posted 4 years ago

“Booked, installed and now up and running - all very efficient”

Helpful Report

Posted 4 years ago

“Installation was great, all done to my satisfaction within two hours.”

Helpful Report

Posted 4 years ago

“I applied for the installation of a new EO mini online. Filling the form required a bit of effort, and waiting for a contractor to schedule an appointment took a few weeks - but it's been worth it. The contractor did an excellent job and reused a lot of existing wiring; the installation blends in seamlessly, and all the extra boxes have been clearly expertly placed. The contractor and/or EO took care to apply for the grant on my behalf, saving me from further annoyances. The EO mini charger itself looks really cool and sturdy. The app is adequate, the main feature I really wanted was to disable the charger when I'm not using it, and that's pretty straightforward. I charger my plugin hybrid a few times without any problems. Overall I'm really happy!”

Helpful Report

Posted 4 years ago

“I have had my EO Mini Pro 2 installed for a day - it looks great, the small size makes it very unobtrusive. The fitting was well done, cables all routed very neatly - brilliant job. The app does all of the basics, but reading some of the reviews there may be additional features which would be useful in the app (e.g. supporting more smart tariffs e.g. Octopus Agile) - it doesn't impact me at the moment but may do in the future.”

Helpful Report

Posted 4 years ago

“My wife and I are very happy with the charge point and the service CrossTech provided. Paul the installer was both friendly and professional, completed the installation without any inconvenience and exactly how we wanted it. I’m especially grateful for his knowledge and honesty in regards to the capability of the solar panels installed on my property and why they were not suitable as a viable power source for my car. Not sure if all installers would do this. CrossTech refunded me the money for the CT clamp the very next day. Good service by both EO and CrossTech.”

Helpful Report

Posted 4 years ago

“Great communication. Engineer was brilliant, helpful, prompt, polite and did a very neat job. Cannot fault the whole process. Very happy.”

Helpful Report

Posted 4 years ago

“The charger and gentlemen that installed it was great! However the company that I had to go through to arrange installation and purchasing was absolutely awful "Charge EV"! I initially got in contact with them in December and although fully aware of COVID and things having to be paused, which I totally understand, it eventually took weeks of ringing daily once COVID restrictions had been lifted (June) just to get the charger, which I had paid for to be sent. Initially a cable was sent and an engineer arrived but he had nothing to fit. I also asked and thought I had paid for a tethered unit but was sent the wrong one and to be completely honest I didn't get back in contact with them as I had given up on such a shocking company. It is such a shame as we love your product but I would advise anyone to buy a charger from their car dealership instead of having to deal with "Charge EV"!”

Helpful Report

Posted 4 years ago

Hi Katie, Thanks for taking the time to provide such a detailed review. We’re really sorry to hear that you’ve had such a frustrating experience with the installation of your charger and agree that this is not acceptable. Please be assured that we have flagged your feedback to our Home Install team who are reviewing your case as we speak. Customer satisfaction is incredibly important to us and we would greatly appreciate the opportunity to discuss the situation with you - could you please contact us immediately on install@eocharging.com or 0333 77 20383. We look forward to hearing back from you. Best, The EO Charging team

Posted 4 years ago

“Convenient, easy elegant fit and above all you can use a cheaper tariff!”

Helpful Report

Posted 4 years ago

“The new Mini Pro 2 looks fantastic and is a definite upgrade. I have had excellent customer service from EO as they went above and beyond to sort a few issue I had with the installation. Very happy!”

EO Charging 5 star review on 2nd October 2020

Helpful Report

Posted 4 years ago

Good morning Matthew, We’re sorry to hear that you’re having such a frustrating experience with your charger and that you are yet to receive technical assistance from our team. Customer feedback and satisfaction is incredibly important to us and we are keen to resolve the issue you're facing as soon as possible - could you please contact our Support team immediately on support@eocharging.com or 0333 77 20 383. Please note that we have personally flagged the situation to our colleagues and they are awaiting to hear from you. Many thanks, The EO Charging team

Posted 4 years ago

EO Charging is rated 4.4 based on 1,210 reviews